Nov 16, 2022 | 2 Mins read
Here’s why you need support automation and AI in today’s economic climate

These days headlines seem to be dominated by the geo-political crisis and unfavorable macroeconomic environment conditions - inflation, supply-chain issues, layoffs, impending recession, falling stock prices, energy crisis, and the list goes on and on.  These tough conditions are forcing organizations to rethink their business plans.  If there is a common theme today, it is about,

  • Optimizing for costs.

  • Doing more with less.

  • Ensuring employees are engaged and at their productive best.

While the headlines may be negative, business leaders need to remind themselves to “Never let a good crisis go to waste” - as Winston Churchill, the war-time prime minister of the United Kingdom famously stated during World War II. It is in these situations that smart use of technology combined with optimized process engineering can help cut costs, keep employees engaged, drive productivity, and ultimately help build a profitable business even in tough economic conditions.

At IrisAgent, AI-powered support automation is built to deliver the aforementioned outcomes for support organizations, especially with product-led growth companies.  The IrisAgent platform helps organizations do more with less by,

  • Applying AI to Support operations - automated tagging and correlation of issues in CRM systems with backend systems used by engineering and DevOps.  IrisAgent supports all popular CRM systems such as Salesforce, Zendesk, Freshworks, ServiceNow and Intercom. Backend integrations with JIRA and PagerDuty.

  • Streamlined workflows between frontline support teams and engineering teams

  • Improve agent productivity and reduce resolution time by recommending related product bugs, answers and articles.

  • Delivered product feedback as a closed-loop feedback mechanism to product managers and Customer Success Teams.

The above capabilities enable support organizations to drive 35% faster resolution times and boost agent productivity by 40%. We would be glad to schedule a call with you and share how AI-powered support operations can help you navigate the current economic environment and make you the Superhero!

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