IrisAgent Feedback API Documentation

API Guide

Here is a curl command to call our feedback API:

curl --location \
'https://frontend-api-server-v2.api.irisagent.com/v1/reports/feedback?from=2024-07-01&to=2024-07-04&limit=10' \
--header 'X-Business-Id: REPLACE_ME_BUSINESS_ID'
  

Here, the inputs are:

• from: [Required] URL-encoded starting time string, e.g. 2021-01-01. This will match the time field of when the feedback vote was provided.
• to: [Required] URL-encoded ending time string, e.g. 2021-01-01. This will match the time field of when the feedback vote was provided.
• limit: [Optional] Number of results to return. The default value is 1000.
• REPLACE_ME_BUSINESS_ID: This is the ID provided by the IrisAgent team

Below is a sample output of the API:

{
  "data": [
    {
      "id": "6699e11db7c5974d1f74f850",
      "acceptanceStatus": "accepted",
      "timestamp": "2024-07-16T13:56:42.575Z",
      "type": "similar_cases",
      "similarTicketId": "236",
      "sourceUserId": "421221152",
      "ticketId": "2397"
    },
    {
      "id": "6699e11db7c5954d1f74f822",
      "acceptanceStatus": "accepted",
      "timestamp": "2024-07-16T13:56:37.833Z",
      "type": "resolution",
      "similarTicketId": "",
      "sourceUserId": "93221152",
      "ticketId": "232507"
    },
    {
      "id": "6699e11db7c5974d1f74f822",
      "acceptanceStatus": "ignored",
      "timestamp": "2024-07-16T13:56:41.212Z",
      "type": "suggested_jira",
      "similarTicketId": "",
      "sourceUserId": "421391152",
      "ticketId": "2397"
    },
    {
      "id": "6699e11db7c5934d1f74f822",
      "acceptanceStatus": "accepted",
      "timestamp": "2024-07-16T13:56:39.883Z",
      "type": "similar_cases",
      "similarTicketId": "43620",
      "sourceUserId": "4211152",
      "ticketId": "2397"
    },
    {
      "id": "6699e11d44c5974d1f74f822",
      "acceptanceStatus": "ignored",
      "timestamp": "2024-07-16T13:56:38.545Z",
      "type": "similar_cases",
      "similarTicketId": "251755",
      "sourceUserId": "493221152",
      "ticketId": "23507"
    }
  ]
}