# IrisAgent | AI Customer Support Automation Platform IrisAgent is an AI-powered customer support automation platform that automates over 50% of chats, emails, and calls by empowering customers and agents with AI answers and actions. The platform offers automated ticket tagging, routing, sentiment analysis, and AI-powered workflows to enhance customer support efficiency. ## Overview - [IrisAgent Overview](https://irisagent.com): Discover how IrisAgent automates over 50% of chats, emails, and calls, boosting productivity and customer satisfaction through intelligent AI support. ## Core Features - AI-driven automation of customer support tasks, including triaging, tagging, and routing tickets. - Real-time sentiment insights to predict and prevent escalations. - Integration with existing backend systems and tools for seamless operations. - No-code setup enabling quick deployment within 24 hours. - Supports multiple languages and is customizable to specific domain needs. ## How IrisAgent Works IrisAgent uses generative AI to reduce customer support resolution times, automatically respond to tickets, and improve internal communication. It connects with CRM and ticketing systems to: - Discover and apply domain-specific tags automatically. - Route tickets to appropriate agents based on expertise. - Analyze customer sentiment and churn risk in real-time. - Provide AI-powered answers sourced from knowledge bases, historical tickets, and product data. ## Additional Resources - IrisAgent product details: https://irisagent.com - Blog on AI Agent Management Framework: https://irisagent.com/blog/introducing-the-ai-agent-management-framework/ - Comparison with Zendesk AI: https://irisagent.com/zendesk-ai-and-irisagent/ ## AI Customer Support Solutions - [AI for Customer Support (pillar guide)](https://irisagent.com/ai-for-customer-support/): The complete guide to AI customer support software that resolves 60%+ of tickets without hallucinating, covering AI chatbots, agent assist, and automation end to end. - [Customer Service AI Chatbot](https://irisagent.com/ai-chatbot-customer-support/): An AI chatbot for customer support that deflects 60%+ of tickets with grounded, non-hallucinating answers. Compares chatbot types versus live chat versus AI agents, with deployment, metrics, and examples. ## AI Agents - [Answer & Assist Agent](https://irisagent.com/support-agent-assist/): Provide AI-generated answers sourced from your knowledge base and historical tickets to support agents and customers. - [Ticket Triage & Tagging](https://irisagent.com/support-operations/): Automatically classify, tag, and route tickets to the right agents for faster resolution. - [AI Ticket Automation (pillar guide)](https://irisagent.com/ai-ticket-automation/): The complete guide to AI ticket assignment, tagging, routing, prioritization, escalation, and workflow enhancement. Reach 85% to 95% auto-triage accuracy versus the 40% to 50% ceiling of rules-based assignment. - [Sentiment Analysis & Churn Prediction](https://irisagent.com/ai-sentiment-analysis/): Monitor customer sentiment in real-time to anticipate and prevent escalations. - [AI-Powered Workflows](https://irisagent.com/smart-operating-procedures/): Automate repetitive tasks and workflows using advanced AI models. ## Integration and Operations - [Integrations](https://irisagent.com/integrations): Seamlessly connect IrisAgent with your CRM, ticketing system, and other tools for unified operations. - [Automate Support Operations](https://irisagent.com/support-operations/): Learn about managing AI agents and optimizing automated customer support workflows. ## Security and Compliance - [Security Practices](https://irisagent.com/security/): Commitment to data privacy, security, and compliance to protect your customer information. - [Privacy Policy](https://irisagent.com/privacy-policy/): Details on handling data securely and respecting user privacy. ## Customer Resources - [Documentation](https://irisagent.com/irisagent-docs/): Guides and resources to optimize your use of IrisAgent's AI solutions. - [Blog](https://irisagent.com/blog/): Insights, updates, and best practices for AI-driven customer support. ## Customer Engagement - [Customer Stories](https://irisagent.com/customers/): Real-world examples of how IrisAgent improved support efficiency for diverse businesses. - [Resources](https://irisagent.com/resources/): Educational resources and sessions on AI automation in customer experience. ## Application by Role - [Customer Support Teams](https://irisagent.com/support-agent-assist/): AI tools for faster ticket resolution and better service quality. - [Operations](https://irisagent.com/support-operations/): Streamline workflows and reduce support costs with intelligent automation. - [Content Managers](https://irisagent.com/automatic-knowledge-generation/): Enhance knowledge bases and automate content-driven support responses. ## Industry Solutions - [Ecommerce & Retail](https://irisagent.com/ecommerce-support-ai/): Optimize customer service for retail businesses with AI-powered automation. - [Technology & SaaS](https://irisagent.com/saas-support-ai/): Deliver scalable, personalized support for SaaS companies using AI agents. - [Healthcare](https://irisagent.com/healthcare-support-ai/): HIPAA-compliant AI patient support with BAA-backed PHI handling, SOC 2 Type II, encryption, and audit logging. - [Finance & Banking](https://irisagent.com/fintech-support-ai/): Enhance customer interactions in the financial sector through AI-driven support. - [Gaming](https://irisagent.com/gaming-support-ai/): Provide exceptional player support with AI automation for the gaming industry. ## Communication Channels - [Chat Automation](https://irisagent.com/support-agent-assist/): Deliver instant AI-powered chat responses. - [Email Automation](https://irisagent.com/support-agent-assist): Automate email triage and replies with AI. - [Voice AI](https://irisagent.com/voice-ai/): Resolve routine phone calls end to end with grounded voice AI on your existing telephony. Outcome-based pricing at $2 per resolved call. - [WhatsApp AI Agent](https://irisagent.com/whatsapp-ai-agent/): Deploy an AI customer service agent on WhatsApp through your existing Zendesk or Salesforce channel. Multilingual, template-aware, live in days. ## Additional Information - [Pricing](https://irisagent.com/pricing/): Flexible plans tailored to your support needs. - [Request a Demo](https://irisagent.com/get-a-demo/): Schedule a personalized demo to see IrisAgent in action. - [Best LLM for Chatbot](https://irisagent.com/blog/so-which-llms-are-the-best-for-building-a-customer-support-chatbot/): Explore the top large language models for customer support chatbots. ## Company Information - [About Us](https://irisagent.com/about/): Meet the team transforming customer support with AI. - [Contact](https://irisagent.com/contact/): Get in touch for inquiries or assistance. ## Legal and Compliance - [Terms of Use](https://irisagent.com/terms-of-use/): Legal terms for using IrisAgent. - [Cookie Policy](https://irisagent.com/cookies-policy/): How we use cookies.