Up level your
Zoho operations
Resolve support tickets faster,
improve agent performance, and deflect
more than 40% of tickets with IrisGPT
chatbot and Zoho integration
improve agent performance, and deflect
more than 40% of tickets with IrisGPT
chatbot and Zoho integration
Scale your customer support team
Resolve common tickets automatically with AI
Access appropriate resolutions based on support ticket data and knowledge base articles within Zoho. Resolve common support tickets using AI and IrisGPT to provide instant solutions to customers.
Deflect 40% of cases and chats with Zoho AI and IrisGPT Chatbot integration
Trained on the world's largest large language models, IrisGPT generates multilingual, trustworthy, and highly accurate answers integrated in your Zoho chatbot
Automate tagging, routing and prioritizing within Zoho
IrisAgent discovers tags customized to your domain and automatically tags new tickets. Get rid of manual and inaccurate ticket tagging. Generate ai sentiment analysis for Zoho tickets. Route tickets to the right team and prioritize.
Quick
no-code setup
Supports all
major languages
Easily
customisable
Any questions?
We got you.
IrisAgent enhances customer service by providing fast, accurate, and personalized responses across various communication channels. Its advanced capabilities enable it to comprehend human language nuances, ensuring a seamless and cohesive brand experience for Zoho clients and their customers.
IrisAgent AI and IrisGPT in Zoho saves agents' time and effort by automating responses to common, repetitive support queries. It also provides agents with real-time, context-aware suggestions, enabling them to resolve complex issues faster and more accurately. This results in improved customer satisfaction and reduced ticket resolution times.
IrisAgent automatically identifies tags specific to your domain or industry and applies them to new tickets without agent intervention. Our AI also analyzes Zoho tickets for language cues that reveal the sentiment. IrisAgent routes tickets to the right agent based on their domain and expertise. It uses built-in analytics to identify those product features with the most negative reactions so that support agents and product teams can better understand the source of the most 'how-to' tickets.
It takes just a few minutes to get started with IrisAgent. Zoho clients can install the IrisAgent app from the Zoho marketplace and start using it right away. IrisAgent is designed to be user-friendly and intuitive, so you can start leveraging its advanced AI capabilities without any technical expertise.
IrisAgent supports multiple communication channels, including email, chat, and social media platforms. Its omnichannel approach enables Zoho clients to engage with their customers wherever they are, providing a unified experience across all channels.