Smarter Customer Support using Product and User Context

Bring 360-degree view of customer issue to your support team and prevent costly engineering escalations. Identify trending customer problems and take proactive actions.

Resolve tickets with product and user context

Support teams are often unaware of what product bugs and changes are causing customer issues.
We integrate with product, engineering and operation sources to contextualize user issues and prevent costly engineering escalations.

Incident

Leverage proactive support and delight customers

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product issues

Discover product issues from support tickets


Our Early Warning Engine detects product and customer experience issues based on anomalies and trends in support data.

  • Find what issues are impacting many customers at scale
  • Find root cause of customer complaints using internal ops and monitoring signals
  • Get real-time alerts for major incidents and service interruptions
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Automatic tagging and triage


IrisAgent discovers tags customized to your domain and automatically tags and triages new tickets. Get away with manual and inaccurate tagging.

  • Get ticket distribution, anomolies and resolution times for different category tags
  • Route tickets to the right support agent based on their expertise
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tags
similar ticket

Suggested resolutions from knowledge base and past tickets


Do away with repetitive tickets and save time. Our machine learning platform provides unique insights to help you respond faster to tickets.

  • Learn from resolved tickets and knowledge base and save time
  • Discover the most negatively talked about features, improve documentation, and solve potential bugs
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How IrisAgent transforms your customer support

Lower response time

Suggested solutions to resolve tickets quickly. Give your customers the ability to troubleshoot and solve issues on their own.

Improve CSAT

Customers want to feel valued. So when you strive hard to provide proactive support, they will never forget it, and will remain loyal.

Decrease ticket volume

Provide solutions to customers where they are. You won’t have to go through tons of customer issues anymore.

Supercharge your support operations today

Get on top of product issues and effectively resolve customer support tickets, instead of reactively learning about them

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Get Started

Get Started

Give actionable insights to your support agents within the case page of your support platforms. Avoid context switches. Connect to your support platforms in just a few minutes!

About Us

About Us

IrisAgent is on a mission to reinvent customer support by using product context proactively. We help support teams effectively manage issues before they escalate and automate manual time-intensive tasks. We are a diverse and distributed team consisting of experienced product and engineering leaders. We are backed by seasoned VCs and advisors who have led customer experience at leading software companies.

We are hiring motivated and driven engineers and leaders to join our growing team. Contact us at team@irisagent.com or apply directly here.

Contact

Contact

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Location:

1049 El Monte Avenue, Ste C #516. Mountain View, CA 94040

Call:

+1 617 249 3312

Integrate with PagerDuty for proactive support and ops

PAGERDUTY INTEGRATION GUIDE