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#TK-4821: Cannot export data to CSV
High PriorityBug Report✦ AI-Tagged
JD
James Donovan · Customer · 12 minutes ago
Hi, I'm trying to export my project data to CSV but the button seems greyed out. I have an Enterprise plan and this was working fine last week. I've tried refreshing and clearing cache. Can you help?
SK
Sarah Kim · Support Agent · Composing...
Typing response...
⚡
IrisAgent Assist
AI-powered suggestions for Salesforce
💡 Suggested Response
Hi James! This is a known issue after our v3.2 update. Go to Settings → Exports → Re-authorize. If the button is still greyed out, share your Project ID and I'll escalate to engineering.
📊 Customer Sentiment
😐
Mildly Frustrated
Enterprise · 2yr tenure
📋 Case Summary
Enterprise customer unable to export CSV since v3.2 update. Likely related to known permission regression in JIRA-2847.
🔗 Similar Resolved Tickets
#TK-4790CSV export broken after update
96%
#TK-4756Export permissions missing
91%
Deflect 60%+ cases with IrisGPT chatbot for Salesforce Messaging
IrisGPT generates multilingual, accurate answers trained on your Salesforce Knowledge and case history. Integrates natively with Salesforce Messaging and Einstein. Deploy from AppExchange in minutes.
AI-powered case routing, tagging, and prioritization for Service Cloud
IrisAgent discovers custom tags for your domain and auto-applies them to new cases, leveraging CRM data like account tier, contract value, and customer history for intelligent routing. Replace inaccurate manual assignment rules.
Connect Jira bugs and product signals to Salesforce cases
Automatically link Salesforce cases to known Jira issues so agents see root cause instantly. Surface customer account priority, usage history, and product signals right inside the Service Cloud sidebar. No context switching needed.
Proven Results for Salesforce Service Cloud Teams
IrisAgent helps Salesforce support teams resolve cases faster and cut costs.
Purpose-built models trained on your support data — not generic AI. Every answer reflects your product, your terminology, and your workflows.
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Zero Hallucinations
Every response is grounded in your knowledge base and ticket history. If the answer isn't there, IrisAgent says so — no made-up information, ever.
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Supports all major languages
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IrisAgent automatically identifies tags specific to your domain or industry using advanced AI solutions and applies them to new tickets without agent intervention. By leveraging customer data, our AI also analyzes Salesforce tickets for language cues that reveal the sentiment. IrisAgent routes tickets to the right agent based on their domain and expertise.
It takes just a few minutes to get started with IrisAgent. Salesforce customers can install the IrisAgent app from the Salesforce marketplace and start using it within Salesforce right away. IrisAgent is designed to be user-friendly and intuitive, so you can start leveraging its advanced AI capabilities without any technical expertise.
IrisAgent supports multiple communication channels, including email, chat, and social media platforms. Its omnichannel approach enables Salesforce customers to engage and connect with their customers wherever they are, providing a unified experience across all channels.
