Empower your Intercom agents and deflect 50%+ of chats with AI Agent Assist

IrisAgent adds an AI chatbot and Agent Assist to Intercom, giving your team fast, accurate, and personalized responses across every support channel. It understands customer intent in plain language and helps you deliver a consistent brand experience without slowing agents down.

Yes. IrisAgent plugs directly into Intercom and works alongside its native AI features, so you can combine Intercom's workflows with IrisGPT's chatbot, Agent Assist, and automated tagging to resolve more conversations with less effort.

IrisAgent automates replies to common, repetitive tickets and gives agents real-time, context-aware suggestions during live conversations. Your team resolves routine issues in seconds and handles complex cases faster with AI backing them up inside the Intercom inbox.

IrisAgent auto-applies domain-specific tags to new tickets without agent input and analyzes conversations for sentiment in real time. IrisGPT connects to Intercom's custom bots via webhooks and answers customer questions using your ticket history and knowledge base as training data.

Getting started takes just a few minutes. Install the IrisAgent app directly from the Intercom Marketplace and start resolving tickets with AI right away. No code, no complex setup, and no technical expertise required.

IrisGPT is a large language model trained on your Intercom conversations, help articles, and knowledge base, so it answers customer questions with your tone and your data. Built-in guardrails catch hallucinations and irrelevant responses before they reach customers, so every reply stays reliable and on-brand.

Yes. IrisAgent connects to Intercom chat, including the Messenger widget and live chat, through Intercom's custom bot workflows and webhooks. The AI agent reads each incoming Intercom chat, understands intent, and answers from your knowledge base and past conversations, deflecting 50%+ of chats while routing the rest to the right agent with full context.

Intercom Fin charges per resolution ($0.99 per resolution plus a per-seat fee), so costs scale with your success. IrisAgent uses flat pricing with no per-resolution fee, layers on top of your existing Intercom setup without a rip-and-replace, and grounds every Intercom chat answer in your knowledge base with a Hallucination Removal Engine. Most teams deploy in 24 hours and resolve 50%+ of Intercom chats from day one.