The Intercom chatbot and answer bot that resolves 50%+ of chats inside your inbox
boost agent performance, and deflect
50%+ of chats with the IrisGPT
and Intercom chatbot integration
Resolve Intercom conversations faster with AI-powered suggestions
The IrisGPT Intercom answer bot deflects 50%+ of conversations
AI agents for Intercom: automated tagging and smart routing
Connect Jira bugs and product context to Intercom conversations
Trusted by Support Teams Worldwide
See how teams use IrisAgent to supercharge their Intercom support operations.
Why IrisAgent
How does IrisAgent compare with Intercom AI?
Fine-tuned LLMs
Purpose-built models trained on your support data — not generic AI. Every answer reflects your product, your terminology, and your workflows.
Zero Hallucinations
Every response is grounded in your knowledge base and ticket history. If the answer isn't there, IrisAgent says so — no made-up information, ever.
Intercom AI Features: Conversation Summary, Sentiment Analysis, and Smart Reply
Teams evaluating AI for Intercom ask about the same three capabilities. Here is what each one does inside the Intercom inbox once IrisAgent is installed.
- Conversation summary. Every Intercom conversation arrives at the next agent already summarized, with the resolution attached: the matching past conversation, the Intercom Article that answers it, and the linked Jira issue if the cause is a known bug. The agent reads three lines instead of forty.
- Sentiment analysis. IrisAgent scores each Intercom conversation for sentiment in real time and routes on that score, so an escalating customer reaches a senior agent before the thread turns. See AI sentiment analysis for how the scoring works.
- Smart reply. IrisGPT drafts the answer from your Intercom Articles and ticket history, then validates it against the source document before the agent ever sees it, so a one-click send is not a one-click hallucination.
The difference across all three is grounding. IrisGPT answers from your own content through the Hallucination Removal Engine and holds validated accuracy above 95%, while ungrounded models answer from training data and hallucinate on 15% to 30% of responses. Compare the options in our guide to AI agent assist tools.
Intercom Fin or IrisAgent on Intercom: the cost math
Intercom Fin charges $0.99 per resolution on top of a per-seat fee, so the bill scales with every ticket you resolve. A team resolving 10,000 chats a month pays for all 10,000 resolutions. IrisAgent layers on top of your existing Intercom setup and prices flexibly, usage-based or resolution-based, so you are not locked into a model that penalizes the volume you automate. If you are running a wider evaluation, we compared the options for teams comparing Fin against other AI agents, including what the Salesforce agreement changes.
Both deflect routine questions inside Intercom chat. The difference shows up on the invoice and in accuracy: every IrisGPT answer is grounded in your Intercom Articles and ticket history through the Hallucination Removal Engine, while ungrounded bots answer from training data and hallucinate on 15% to 30% of responses. Most teams deploy IrisAgent from the Intercom Marketplace in 24 hours and resolve 50%+ of Intercom chats from day one, alongside Dropbox, Zuora, and Teachmint.
Quick
no-code setup
Supports all
major languages
Easily
customizable
Any questions?
We got you.
Customer Support AI Guide
How AI chatbots, agent assist, and automation work end to end.
Read the customer support AI guide →AI Chatbot for Customer Service
Deflect 60%+ of chats with a customer service AI chatbot that never hallucinates.
Explore the customer service AI chatbot →What AI Chatbots Cost
Per-resolution, per-seat, and flat platform fees, with the real numbers teams pay at each volume.
AI chatbot pricing compared across vendors →Most Accurate AI Customer Support
The 5 accuracy criteria to score vendors on, and why grounding eliminates hallucinations rather than reducing them.
Compare AI support accuracy →Running Support on Freshdesk?
The same resolution engine installs natively in Freshdesk and Freshchat.
Freshdesk AI agent assist and chatbot →This is one of many IrisAgent integrations. See how AI deploys across your full customer supportstack, or compare it against what an enterprise AI chatbothas to clear on security, governance, and scale. If calls are part of the queue, compare AI voicebots for contact center teamson cost per minute and accuracy, and make sure you structure and customize your knowledge basebefore you ground automation on top of it. If the goal is replies that read like a person wrote them, see what separates AI agents that hold a human-like conversationfrom a scripted bot. The highest-volume ticket in most queues is the simplest: teams use IrisAgent to automate password resetand account-unlock requests end to end.