How IrisAgent and PagerDuty Connect IT Ops to Customer Support
PagerDuty’s on-call management, modern incident response, event intelligence, and analytics capabilities are best-in-class and proven in the enterprise globally across industries. Together, IrisAgent and PagerDuty are unstoppable.
How IrisAgent and Zendesk Champion Customer Service
Customer service is as much about the customer as it is about your business and team. Keep customers happy while managing internal expectations. Together, IrisAgent and Zendesk set support operations up for success at scale.
Personalization: your customer support key advantage
Personalization is the key advantage customer support teams need to improve customer experience. This blog post walks through the use of personalization and its benefits for organizations.
How to calculate the ROI of efficient customer support
Some of the ROI of customer support include increased profits, high productivity, and long-term business relationships. But how can companies calculate the ROI of customer support? This blog post provides an in-depth guide to the answer.
How IrisAgent uses Machine Learning to find the root cause of support issues
This blog post shows how IrisAgent uses Jira and Machine Learning to find the root causes of support issues.
Moving towards predictive customer analytics for excellent customer support
This article explores how companies can supercharge their customer support operations by moving towards predictive customer analytics.
5 ways IrisAgent uses real-time data to drive customer experience
Real-time data is changing the way customer support operates. This post explains how IrisAgent combines real-time data with AI capabilities to boost support agents' productivity, personalize customer engagement and resolve tickets quickly.
Why companies are moving towards automated tagging for customer support
Companies are moving from manually tagging support tickets to using AI to automate the process. This blog dives into the benefits of automated tagging and how companies can easily get started.
AI in Customer Support: How Does it Fit into Your Digital Transformation Strategy?
This blog post describes how Artificial Intelligence in customer support can enhance digital transformation strategies as customer support is one of the main customer touchpoints.
Boost efficiency by predicting and avoiding ticket escalation
One of the major challenges in customer support operations is being efficient while ensuring an optimal customer experience.
Proactive Customer Support And Why It's The Key To Success
For so long companies have made customer experience their top priority seeing as customers are more likely and happy to return after having a great experience with a company, which in turn creates loyal customers
Ticket Tagging Automation to Increase Your ROI for Customer Support
Accountants can do their calculations by hand, but they don’t. They rely on calculators and spreadsheets to do their job. Automation is a practical solution to complete tasks faster and more accurately.
How To Get More Visibility Into Customer Support Operations?
Customer experience is the backbone of any company’s success, and this is why companies funnel thousands of dollars into customer support operations
Choosing between Google Cloud Run and AI Platform for ML pipeline
Our learning in scaling a machine learning pipeline and why we chose Cloud Run over AI Platform
How to effectively manage engineering escalations from support
Transform support case escalations to engineering into your superpower with the right data and analysis