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Apr 03, 2024 | 13 Mins read
Best LLMs for Customer Support Chatbots (2026)
Latest Articles
Best AI Chatbots for Salesforce Service Cloud in 2026
Apr 25, 2026 | 10 Mins read
WhatsApp AI Customer Service: A Complete Deployment Guide for 2026
Apr 23, 2026 | 12 Mins read
Voice AI for Customer Service in 2026: Real Benchmarks From Production Deployments
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Apr 10, 2026 | 8 Mins read
How to Reduce AI Hallucinations in Customer Support: 7 Proven Techniques
Cut AI hallucinations in customer support from 15-30% to under 5%. Seven grounding, validation, and monitoring tec...
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Apr 08, 2026 | 7 Mins read
Automated QA for Customer Support: Why Sampling 5% of Conversations Is Costing You Customers
Manual QA only reviews 2-5% of support conversations. Learn how automated QA evaluates 100% of AI and human intera...
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Apr 08, 2026 | 12 Mins read
Forethought + Zendesk: What to Do Next (2026 Guide)
Forethought is now Zendesk AI. Compare alternatives side-by-side, see what changes at renewal, and get free migrat...
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Apr 04, 2026 | 17 Mins read
10 Best AI Voice Bots for Customer Service in 2026
IrisAgent, Cognigy, PolyAI, Nuance, Retell and 5 more — compared on price per minute, accuracy, deployment time, a...
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Mar 21, 2026 | 11 Mins read
AI Chatbot Pricing: 2026 Cost Guide for Support
Compare AI chatbot pricing for support in 2026. Costs across vendors, deployment models, and features to find the ...
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Mar 15, 2026 | 9 Mins read
How Our Multi-LLM Engine Routes Queries to the Right Model
IrisAgent's multi-model federation layer that routes support queries to the right LLM by intent and complexity — d...
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Mar 15, 2026 | 3 Mins read
Introducing Support Analyst: Ask Your Tickets Anything
Ask your support tickets anything in plain English. Support Analyst uses AI to search, analyze sentiment, and surf...
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Mar 05, 2026 | 17 Mins read
How to Handle Support During Peak Seasons
Learn effective strategies to manage support during peak seasons and ensure customer satisfaction. Discover practi...
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Mar 03, 2026 | 11 Mins read
Cost Per Ticket: How to Calculate & Reduce with AI
Learn how to calculate cost per ticket and reduce it with AI. Actionable strategies for support leaders to cut cos...
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Feb 20, 2026 | 8 Mins read
How Fine-Tuned LLMs Are Quietly Revolutionizing Customer Support Accuracy
Generic LLMs hallucinate and miss context in support. Learn how fine-tuned models, RAG, and hallucination detectio...
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Feb 17, 2026 | 9 Mins read
Best Zendesk AI Apps in 2026: Top 10 Tools
The 10 best Zendesk AI apps in 2026 — from chatbots and agent assist to auto-tagging and sentiment analysis. Compa...
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Feb 13, 2026 | 13 Mins read
6 Open-Source Ticketing Systems for Support
Compare six open-source ticketing systems for customer support—features, deployment, scalability, and use cases to...
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