Blog

PagerDuty

How IrisAgent and PagerDuty Connect IT Ops to Customer Support

PagerDuty’s on-call management, modern incident response, event intelligence, and analytics capabilities are best-in-class and proven in the enterprise globally across industries. Together, IrisAgent and PagerDuty are unstoppable. 

ZendeskCustomer service

How IrisAgent and Zendesk Champion Customer Service

Customer service is as much about the customer as it is about your business and team. Keep customers happy while managing internal expectations. Together, IrisAgent and Zendesk set support operations up for success at scale.

Personalized customer supportPersonalization

Personalization: your customer support key advantage

Personalization is the key advantage customer support teams need to improve customer experience. This blog post walks through the use of personalization and its benefits for organizations.

ROI of customer support

How to calculate the ROI of efficient customer support

Some of the ROI of customer support include increased profits, high productivity, and long-term business relationships. But how can companies calculate the ROI of customer support? This blog post provides an in-depth guide to the answer.

JiraMachine Learning

How IrisAgent uses Machine Learning to find the root cause of support issues

This blog post shows how IrisAgent uses Jira and Machine Learning to find the root causes of support issues.

Predictive customer support

Moving towards predictive customer analytics for excellent customer support

This article explores how companies can supercharge their customer support operations by moving towards predictive customer analytics.

Real-time dataCustomer experience

5 ways IrisAgent uses real-time data to drive customer experience

Real-time data is changing the way customer support operates. This post explains how IrisAgent combines real-time data with AI capabilities to boost support agents' productivity, personalize customer engagement and resolve tickets quickly.

Automated tagging

Why companies are moving towards automated tagging for customer support

Companies are moving from manually tagging support tickets to using AI to automate the process. This blog dives into the benefits of automated tagging and how companies can easily get started.

AIDigital transformationCustomer supportAutomated tagging

AI in Customer Support: How Does it Fit into Your Digital Transformation Strategy?

This blog post describes how Artificial Intelligence in customer support can enhance digital transformation strategies as customer support is one of the main customer touchpoints.

Ticket escalations

Boost efficiency by predicting and avoiding ticket escalation

One of the major challenges in customer support operations is being efficient while ensuring an optimal customer experience.

Customer Support

Proactive Customer Support And Why It's The Key To Success

For so long companies have made customer experience their top priority seeing as customers are more likely and happy to return after having a great experience with a company, which in turn creates loyal customers

Tickets TaggingAutomations

Ticket Tagging Automation to Increase Your ROI for Customer Support

Accountants can do their calculations by hand, but they don’t. They rely on calculators and spreadsheets to do their job. Automation is a practical solution to complete tasks faster and more accurately.

Customer Satisfaction

How To Get More Visibility Into Customer Support Operations?

Customer experience is the backbone of any company’s success, and this is why companies funnel thousands of dollars into customer support operations

AIEngineeringMLOps

Choosing between Google Cloud Run and AI Platform for ML pipeline

Our learning in scaling a machine learning pipeline and why we chose Cloud Run over AI Platform

Product

How to effectively manage engineering escalations from support

Transform support case escalations to engineering into your superpower with the right data and analysis