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IrisAgent enhances customer service by providing fast, accurate, and personalized responses across various communication channels. Its advanced capabilities enable it to comprehend human language nuances, ensuring a seamless and cohesive brand experience for Freshworks clients and their customers.

Yes, IrisAgent seamlessly integrates with Freshworks solutions platform, complementing its existing AI capabilities. Through this integration, Freshworks clients can leverage IrisAgent to enhance their customer engagement strategies and drive operational efficiency.

IrisAgent AI and IrisGPT in Freshworks saves agents' time and effort by automating responses to common, repetitive support queries. It also provides agents with real-time, context-aware suggestions, enabling them to resolve complex issues faster and more accurately. This results in improved customer satisfaction and reduced ticket resolution times.

IrisAgent automatically identifies tags specific to your domain or industry and applies them to new tickets without agent intervention. Our AI also analyzes Freshdesk tickets for language cues that reveal the sentiment. IrisAgent routes tickets to the right agent based on their domain and expertise.

It takes just a few minutes to get started with IrisAgent. Freshworks clients can install the IrisAgent app from the Freshworks marketplace and start using it right away. IrisAgent is designed to be user-friendly and intuitive, so you can start leveraging its advanced AI capabilities without any technical expertise.

IrisAgent supports multiple communication channels, including email, chat, and social media platforms. Its omnichannel approach enables Freshworks clients to engage with their customers wherever they are, providing a unified experience across all channels.

Freddy is Freshworks' native AI. IrisAgent is a Freshdesk AI layer you can add on top, and the difference is grounding and pricing. IrisGPT validates every answer against your Freshdesk knowledge base and ticket history with a Hallucination Removal Engine before it reaches the customer, deflecting 60%+ of tickets without hallucinating. It installs from the Freshworks Marketplace in minutes and uses flat pricing with no per-resolution fee.

Yes. IrisAgent layers Freshdesk AI (chatbot, agent assist, auto-tagging, routing, and sentiment analysis) onto your existing Freshdesk and Freshchat setup, with no rip-and-replace. Most teams deploy in 24 hours and see measurable deflection within the first two weeks.