Freshdesk AI for your
Freshworks
operations
improve agent performance, and
auto-resolve 60%+ of tickets with IrisGPT
chatbot and Freshworks integration
Auto-resolve Freshdesk tickets with AI-powered agent assist
What Freshdesk Agent Assist Does on Every Ticket
IrisAgent's Freshdesk agent assist runs on ticket ingest, before an agent opens it:
- Reads the ticket and matches it against resolved Freshdesk tickets, knowledge base articles, and canned responses.
- Surfaces a ranked resolution inside the Freshdesk agent workspace, with the source article attached so the agent can verify it in one click.
- Validates the suggestion against that source with the Hallucination Removal Engine before it is shown, which is how validated accuracy stays above 95%.
- Applies domain-specific tags and routes to the right group by intent, priority, and sentiment.
- Links the ticket to any known Jira issue so the agent sees root cause instead of escalating blind.
- Hands off to a human the moment confidence drops below threshold.
Freshdesk AI chatbot: deflect 60%+ of tickets with IrisGPT
AI-powered ticket tagging, routing, and prioritization for Freshdesk
Connect Jira bugs and product signals to Freshdesk tickets
Trusted by Support Teams Worldwide
See how teams use IrisAgent to supercharge their Freshdesk support operations.
Why IrisAgent
How does IrisAgent compare with Freshworks AI?
Fine-tuned LLMs
Purpose-built models trained on your support data — not generic AI. Every answer reflects your product, your terminology, and your workflows.
Zero Hallucinations
Every response is grounded in your knowledge base and ticket history. If the answer isn't there, IrisAgent says so — no made-up information, ever.
Quick
no-code setup
Supports all
major languages
Easily
customizable
Any questions?
We got you.
Customer Support AI Guide
How Freshdesk AI chatbots, agent assist, and automation work end to end.
Read the customer support AI guide →AI Chatbot for Customer Service
Deflect 60%+ of chats with a customer service AI chatbot that never hallucinates.
Explore the customer service AI chatbot →This is one of many IrisAgent integrations. See how AI deploys across your full customer supportstack, or read the evaluation framework for an enterprise AI chatbotif you are buying for more than one brand or region.