Up level your
Freshworks operations
Resolve support tickets faster,
improve agent performance, and
improve communications between agents,
customers, and internal technical teams.
Resolve tickets faster,
improve agent performance
and improve communications
between agents, customers,
and internal technical teams.
Scale your customer support team
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Resolve common tickets automatically with AI
Access appropriate resolutions based on similar tickets and knowledge base articles from within Freshworks.
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Add product context from DevOps tools to Freshworks tickets
Get to know customers’ business priorities and usage history to better-empathize with their experiences. Leverage internal operational and product signals to instantly discover the source of user issues and link them with known product bugs in Jira.
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Automate tagging, routing and prioritizing within Freshworks
IrisAgent discovers tags customized to your domain and automatically tags new tickets. Get rid of manual and inaccurate tagging.
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Quick
no-code setup

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Supports all
major languages

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Easily
customisable

Boost your Freshworks agent productivity

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