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Transform e-commerce customer service with human-like AI responses

  • Automate up to 60% interactions by delivering 24X7
    support to your shoppers
  • Enable virtual assistance for e-commerce customer
    service interactions and support with GenAI chatbots
  • Proactive monitoring and alerting for customer
    feedback and sentiment to prevent returns, churn
    and negative online feedback
  • Automate up to 60% interactions by
    delivering 24X7 support to your shoppers
  • Enable virtual assistance for e-commerce
    customer service interactions and support with GenAI chatbots
  • Proactive monitoring and alerting for
    customer feedback and sentiment
    to prevent returns, churn and negative
    online feedback

Trusted by industry leaders worldwide

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Try IrisGPT on your own data for free
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Enable virtual assistance for e-commerce interactions with GenAI chatbots and power efficient workflows with automated intent detection of interactionsEnable virtual assistance
for e-commerce interactions with GenAI chatbots and power efficient workflows with automated intent detection of interactions

  • IrisGPT GenAI chatbot using LLMs efficiently responds to 60%+ queries human-like responses. Automate product queries, order tracking and returns.
  • Automated workflows with AI driven intent detection of all interactions and efficiently route and resolve issues faster. No more inaccurate manual monitoring and routing for inbound enquiries!
  • IrisGPT GenAI chatbot using LLMs efficiently responds to 60%+ queries human-like responses. Automate product queries,
    order tracking and returns.
  • Automated workflows with AI driven
    intent detection of all interactions and efficiently route and resolve issues faster.
    No more inaccurate manual monitoring
    and routing for inbound enquiries!
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Assist agents and Prevent product returns, churn and negative feedback with proactive monitoring
Assist agents and Prevent product returns, churn
and negative feedback
with proactive monitoring

  • Give e-commerce customer service teams real-time insights from knowledge bases, historical ticketing data, and DevOps and engineering systems
  • Discover at-risk tickets with automated revenue and customer sentiment impact analysis
  • Get real-time alerts about trending product and customer experience issues
  • Give e-commerce customer service
    teams real-time insights from knowledge bases, historical ticketing data, and
    DevOps and engineering systems
  • Discover at-risk tickets with automated revenue and customer sentiment impact analysis
  • Get real-time alerts about trending
    product and customer experience issues
about section
Transform your customer
support operations
45% FASTER
response times
60% REDUCTION
in escalations
35% TICKETS
responded with AI

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A retail chatbot is an AI-powered virtual assistant for customer interactions in the retail industry, offering product recommendations, order tracking, customer support, appointment scheduling, and virtual shopping assistance.
There are many use cases for retail chatbots. Firstly, Product Recommendations: Chatbots can analyze customer preferences and past purchase history to offer personalized product recommendations. Secondly, Order Tracking: Customers can inquire about the status of their orders and receive real-time updates from the chatbot. Thirdly, Customer Support: Chatbots can answer frequently asked questions, troubleshoot issues, and provide assistance with returns or exchanges. Fourthly, Appointment Scheduling: In industries like beauty or healthcare, chatbots can help customers book appointments or consultations. And finally, Virtual Shopping Assistants: Chatbots can guide customers through the shopping process, provide product information, and facilitate purchases.
Benefits include improved customer experience, increased efficiency, cost savings, enhanced engagement, and scalability. Chatbots provide instant assistance, personalized recommendations, and round-the-clock support, enhancing the overall shopping experience. Chatbots automate routine tasks and inquiries, freeing up human agents to focus on more complex issues and value-added tasks.
Tips include understanding customer needs, providing training and testing, maintaining a human touch, monitoring and iterating, and ensuring security and compliance. Retailers should identify common pain points and use cases to tailor chatbot functionality to meet customer needs effectively. They should ensure that chatbots are properly trained and tested to handle various scenarios and deliver accurate responses.
Measure success through customer satisfaction scores, response and resolution times, conversion rates, engagement metrics, cost savings, and operational efficiency.
Works with tools
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Works with tools
you already use

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