Unlock free GenAI with IrisGPT—trained on your data!

Try for Free
cross

Transform customer service with AI Chatbot for E-commerce

  • Automate up to 60% interactions with an AI
    chatbot, delivering 24x7 support to your shoppers
  • Let AI take care of all your customer queries
    from refunds to credit cards
  • Power your retail growth via AI agents for
    amazing customer experiences
  • Automate up to 60% interactions with an AI
    chatbot, delivering 24x7 support to your shoppers
  • Let AI take care of all your customer queries
    from refunds to credit cards
  • Power your retail growth via AI agents for
    amazing customer experiences

Trusted by Industry Leaders and Serving 109M+ Tokens every month

brand img
brand img
brand img
brand img
brand img
brand img
brand img
brand img
brand img
Try IrisGPT on your own data for free
about section
about section

Enable virtual assistance for e-commerce interactions with GenAI chatbots and automated workflowsEnable virtual assistance
for e-commerce interactions with e-commerce chatbots and automated workflows

  • IrisGPT GenAI chatbot using LLMs efficiently responds to 60%+ queries human-like responses. Automate product queries, order tracking and returns.
  • Integration with ecommerce chatbot platforms for enhanced customer service across various messaging apps
  • Automated workflows with AI driven intent detection of all interactions and efficiently route and resolve issues faster. No more inaccurate manual monitoring and routing for inbound enquiries!
  • IrisGPT GenAI chatbot using LLMs efficiently responds to 60%+ queries human-like responses. Automate product queries,
    order tracking and returns.
  • Automated workflows with AI driven
    intent detection of all interactions and efficiently route and resolve issues faster.
    No more inaccurate manual monitoring
    and routing for inbound enquiries!
about section

Prevent customer churn with proactive monitioring
Prevent customer churn with proactive monitioring

  • Give e-commerce customer service teams real-time insights from knowledge bases, historical ticketing data, and DevOps and engineering systems
  • Discover at-risk tickets with automated revenue and customer sentiment impact analysis
  • Get real-time alerts about trending product and customer experience issues
  • Give e-commerce customer service
    teams real-time insights from knowledge bases, historical ticketing data, and
    DevOps and engineering systems
  • Discover at-risk tickets with automated revenue and customer sentiment impact analysis
  • Get real-time alerts about trending
    product and customer experience issues
about section
Transform your customer
support operations
10x
faster responses
40%
tickets deflected
95%
accuracy with no hallucinations

Any questions?

We got you.

secure
The best ecommerce chatbots are AI-powered virtual assistants that excel in customer interactions within the retail sector, offering product recommendations, order tracking on online stores, customer support, appointment scheduling, and virtual shopping assistance. Additionally, ecommerce bots play a crucial role in facilitating seamless order tracking and enhancing customer support services.
There are many use cases for retail e-commerce chatbots. Firstly, Product Recommendations: Chatbots can analyze customer preferences and past purchase history to offer personalized product recommendations. Secondly, Order Tracking: Customers can inquire about the status of their orders and receive real-time updates from the chatbot. Thirdly, Customer Support: E-commerce chatbots can answer frequently asked questions, troubleshoot issues, and provide assistance with returns or exchanges. They are particularly adept at handling and resolving customer queries, offering round-the-clock support and ensuring a seamless customer service experience. Fourthly, Appointment Scheduling: In industries like beauty or healthcare, chatbots can help customers book appointments or consultations. And finally, Virtual Shopping Assistants: Chatbots can guide customers through the shopping process, provide product information, and facilitate purchases. They play a crucial role in automating the sales process, helping to navigate customers through order placement and addressing common issues like cart abandonment.
Chatbots significantly enhance the customer journey at various stages of the shopping experience, from initial engagement to post-purchase support, by providing instant assistance and personalized recommendations. Benefits of ecommerce chatbot platforms for ecommerce businesses include improved customer experience, increased efficiency, cost savings, enhanced engagement, and scalability. Chatbots offer round-the-clock support, automating routine tasks and inquiries, which allows human agents to focus on more complex issues and value-added tasks, thereby enhancing the overall shopping experience for ecommerce businesses.
Tips include understanding customer needs, providing training and testing, maintaining a human touch, monitoring and iterating, and ensuring security and compliance. Retailers should identify common pain points and use cases to tailor chatbot functionality to meet customer needs effectively. Choosing the right ecommerce platform is crucial for integrating chatbots effectively, as it can significantly impact the ability to handle end-to-end transactions and resolve customer queries efficiently. They should ensure that chatbots and artificial intelligence are properly trained and tested to handle various scenarios and deliver accurate responses.
Measure success through customer satisfaction scores, response and resolution times, conversion rates, engagement metrics, cost savings, and operational efficiency.
Works with tools
you already use
Works with tools
you already use

© Copyright Iris Agent Inc.All Rights Reserved