Link product issues to support tickets

Automate two-way workflows to get a 360-degree view of product bugs and support tickets. Connect Jira with your customer support processes.

jira-irisagent

Enable seamless collaboration in your organization

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pagerduty integration
FOR CUSTOMER SUPPORT TEAMS

Discover the source of user issues to speed up resolution


IrisAgent can identify when a product release or feature regression/bug from Jira is the source of a support ticket. Resolve support tickets faster and get alerts about product bugs.

  • Instant problem discovery to help you resolve support tickets faster
  • Workflow automations to save manual labor and avoid mistakes
  • Better collaboration and partnership with engineering teams

FOR PRODUCT AND ENGINEERING TEAMS

Prioritize product bugs with business context


  • Prioritize product bugs with a significant impact on customer support
  • Know which customers are impacted by key bugs
  • Bugs and tickets are synchronized as they update

areas of concern

Respond faster and more empathetically to your customers

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