Link product issues to support tickets
Automate two-way workflows to get a 360-degree view of product bugs and support tickets. Connect Jira with your customer support processes.
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FOR CUSTOMER SUPPORT TEAMS
Discover the source of user issues to speed up resolution
IrisAgent can identify when a product release or feature regression/bug from Jira is the source of a support ticket. Resolve support tickets faster and get alerts about product bugs.
- Instant problem discovery to help you resolve support tickets faster
- Workflow automations to save manual labor and avoid mistakes
- Better collaboration and partnership with engineering teams
FOR PRODUCT AND ENGINEERING TEAMS
Prioritize product bugs with business context
- Prioritize product bugs with a significant impact on customer support
- Know which customers are impacted by key bugs
- Bugs and tickets are synchronized as they update