Case studies / October 2025
Dropbox is enhancing customer support with IrisAgent AI
Dropbox's partnership with IrisAgent streamlined support with AI-driven workflows, delivering faster resolutions, higher productivity, and cost savings.
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Resource Hub
Comparisons, templates, case studies, and guides to help you transform customer support with AI. Start with the AI for customer support overview, see how support operations change with automation, or explore AI sentiment analysis in real tickets.
Customer Stories
3 resourcesSee how leading companies transform their support with IrisAgent
Case studies / September 2024
How Zuora responds 10x faster with IrisAgent
Zuora transforms its support experience with automated triaging, intelligent routing, and self-service resolutions using IrisAgent AI Support Automation.
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Case studies / June 2023
How Teachmint automated tagging and improved MTTR
This case study discusses the implementation and impact of IrisAgent in Teachmint's environment.
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Demo Videos
7 resourcesWatch IrisAgent in action — from setup to resolution
Demo videos / August 2026
Meet Support Analyst: Ask Your Support Data Anything
Watch Support Analyst investigate emerging issues, surface sentiment risks, quantify feature demand, and draft automation procedures. Every answer is backed by cited tickets.
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Demo videos / August 2026
IrisAgent + Salesforce: Seamless AI-to-Live-Agent Handoff
See how IrisAgent's AI agent resolves questions instantly and hands off to a live Salesforce agent with full conversation context when human help is needed.
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Demo videos / August 2026
IrisAgent for Shopify: Install in One Click, Answer "Where Is My Order?" Instantly
Install IrisAgent on your Shopify store in one click and watch the AI agent answer order status questions instantly using live order data.
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Demo videos / March 2026
AI Agent to Issue Refunds Using Internal APIs
Watch how IrisAgent's AI agent processes refund requests end-to-end by connecting to your internal APIs — fully automated, no human intervention needed.
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Demo videos / December 2025
Creating AI Agents with IrisAgent
Learn how to configure an IrisAgent AI agent to answer knowledge-based questions and perform automated actions.
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Demo videos / December 2025
Ticket deflection on Ticket submission form
Integrate IrisAgent AI Search into your Zendesk or other Ticket Submission Forms to automatically suggest AI answers and reduce ticket volume.
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Demo videos / February 2026
IrisAgent Overview including Automated Trends and Tagging
Check out how IrisAgent analyzes tickets, creates and trains categories with AI, and sets up automations and integrations.
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Webinars
5 resourcesExpert-led sessions on AI-powered customer support strategies
Events / March 2026
Building Eval Datasets for CX AI Agents
Learn how IrisAgent benchmarks leading LLMs — GPT, Claude, Gemini — across accuracy, latency, and cost to deliver the best-performing AI agents for customer support.
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Events / September 2024
AI-Ready Support: Equipping Your Team for the GenAI Era
Listen to support leaders from Salesforce and IrisAgent on how to revolutionize your customer support by harnessing the power of Generative AI.
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Events / December 2022
SupportDriven Expo Panel: Getting Started with AI for Support Operations
Listen to support leaders from Agorapulse and Vanessa Marshall use the simple yet powerful capability of AI-powered tagging.
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Events / October 2022
CSC Webinar: Increase renewals and prevent at-risk accounts
Accessing real-time insights into product issues, potential customer churn, and proactive AI-powered support automation.
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Events / July 2022
How to Improve Workflows between Product, Engineering and Support
Learn how to best integrate your CRM, support platforms, and DevOps tools.
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SOP Templates
10 resourcesReady-to-use procedures to automate common support workflows
Escalation
Agent Handoff
Automatically escalate to a human agent when the customer explicitly asks or shows frustration with AI responses.
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Billing
Refund Request
Handle refund requests end-to-end — check eligibility, confirm refund amount and timeline, or offer alternatives like credit or exchange.
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Billing
Billing Dispute
Resolve unexpected charges, duplicate payments, or invoice questions by collecting details and escalating to the billing team.
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Billing
Subscription Cancellation
Process subscription cancellations gracefully — capture feedback, offer retention incentives, and confirm effective dates.
View template →
Technical
Bug Report Intake
Collect detailed reproduction steps, screenshots, and environment info when customers report product bugs or errors.
View template →
Technical
Outage Communication
Communicate known outages proactively — share status updates, estimated resolution times, and available workarounds.
View template →
General
Feature Request Handling
Log feature requests with customer context, check the roadmap, and keep customers informed about product direction.
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General
Onboarding Guidance
Walk new customers through setup, share getting-started guides and tutorials, and schedule follow-up check-ins.
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Sales
Lead Qualification
Qualify inbound leads by identifying company size, budget, timeline, and decision-making process — then route to sales.
View template →
Sales
Pricing Inquiry
Share pricing tiers, collect enterprise requirements, and connect prospects with sales for tailored quotes.
View template →
Comparisons
12 resourcesSee how IrisAgent stacks up against other AI support platforms
IrisAgentvsForethought
IrisAgent vs Forethought
Speed to value without the data tax. Go live in 24 hours vs 90 days, no 20K ticket minimum required.
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IrisAgentvsIntercom
IrisAgent vs Intercom
Purpose-built AI support vs a bolted-on add-on. Get 95%+ accuracy without Intercom's $99/agent pricing.
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IrisAgentvsSierra
IrisAgent vs Sierra
Proven AI support without the enterprise price tag. Same capabilities, fraction of the cost.
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IrisAgentvsDecagon
IrisAgent vs Decagon
No-code AI support that ships in 24 hours. No engineering team required.
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IrisAgentvsFreshdesk
IrisAgent vs Freshdesk
The smarter alternative for AI-powered support automation with superior accuracy.
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IrisAgentvsAda
IrisAgent vs Ada
The smarter alternative with transparent pricing, no hidden fees, and faster time to value.
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IrisAgentvsAisera
IrisAgent vs Aisera
Purpose-built CX AI, not an IT platform with a CX module. Live in 24 hours vs a 3 to 6 month enterprise rollout.
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IrisAgentvsLorikeet
IrisAgent vs Lorikeet
Grounded AI that answers the long tail from day one, with no workflow authoring project before the agent covers real volume.
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IrisAgentvsAbacus
IrisAgent vs Abacus
On-prem AI for customer conversations in your own data center or VPC, with no hardware appliance to buy or refresh.
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IrisAgentvsSalesforce Agentforce
IrisAgent vs Salesforce Agentforce
Multi-agent AI support that plugs into Salesforce without committing to a full Agentforce rollout.
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IrisAgentvsZendesk AI
IrisAgent vs Zendesk AI
AI agents, copilot, and the Hallucination Removal Engine layered on top of your existing Zendesk stack.
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IrisAgentvsAlternatives
IrisAgent vs Alternatives
See why IrisAgent outperforms traditional chatbots and legacy AI support solutions across the board.
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Whitepapers
4 resourcesIn-depth research and insights on the future of customer support
Whitepapers / March 2026
How We Built a Zero-Hallucination AI for Customer Support
Architecture, methodology, and production results behind IrisAgent's Hallucination Removal Engine — achieving 95%+ resolution accuracy with near-zero hallucinations across enterprise deployments.
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Whitepapers / April 2025
Report: The Future of Customer Support and Trends in 2025
The report explores the transformative impact of AI on customer support by 2025, with 95% of interactions driven by AI.
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Whitepapers / April 2023
Getting Started with Generative AI (GPT) for Customer Support
This white paper explores the use of GPT-based AI models for customer support.
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Whitepapers / August 2022
The Business Case for AI powered Support Automation for PLG
PLG strategy to put the product at the forefront of the customer journey.
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Free Tools
4 resourcesInteractive calculators and analyzers to optimize your support operations
Free
Ticket Priority Calculator
Estimate the right priority level for incoming tickets based on urgency, customer impact, and SLA requirements. A quick way to standardize your triage process.
Try it free →
Free
Sentiment Analysis Checker
Paste a customer message and instantly analyze its emotional tone. See how AI detects frustration, satisfaction, and urgency in real time.
Try it free →
Free
Support Quality Scorecard
Paste a support conversation and grade it against a QA rubric in seconds. Get a 0 to 100 score and the exact gaps to fix, powered by IrisAgent AutoQA.
Try it free →
Free
Support Workflow Planner
Map out your support automation workflows step by step. Identify which processes to automate first for the biggest impact on resolution time and cost.
Try it free →
Articles
10 resourcesIndustry coverage, thought leadership, and product updates
Articles / February 2025
IrisAgent Launches Revolutionary AI Bot for Slack
IrisAgent today announced the launch of AI Bot for Slack, a game-changing integration that promises to revolutionize workplace communication and productivity.
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Articles / March 2024
IrisAgent and Qdrant: Redefining Customer Support with AI
Learn how IrisAgent leverages GenAI, fine-tuned LLMs, RAG in partnership with Qdrant.
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Articles / January 2023
How CX Insights From Automated Tagging of Support Tickets Help Product Managers
Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide actionable insights.
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Articles / November 2022
IrisAgent, a leader in support automation, is now SOC 2 certified
IrisAgent Inc., a leader in AI-Powered Support Operations, is now SOC 2 certified with enterprise-grade security controls.
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Articles / September 2022
IrisAgent AI-powered Support now on Salesforce AppExchange
With IrisAgent for Salesforce Integration installed, support agents now get AI-powered automation.
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Articles / September 2022
How Does Product-Led Growth Impact Customer Support?
Understanding how customers use your product can reveal many product insights.
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Articles / July 2022
IrisAgent launches on Zendesk and Intercom marketplaces
Bringing AI-powered proactive, contextual customer support to your favorite ticketing platforms.
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Articles / July 2022
Essential Elements for Breaking Information Silos to Improve Customer Support
With a proactive approach, silo-free teams can work better together.
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Articles / September 2022
Monitor Customer Health from Siloed Information to Prevent Churn
Understanding customer health is critical to the long-term success of any company.
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Articles / September 2022
Moving Toward Predictive Customer Analytics for Excellent Customer Support
Historically, customer support teams have taken a reactive approach to customer issues.
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Collaterals
3 resourcesProduct overviews, checklists, and downloadable resources
Collaterals / July 2026
IrisAgent FAQ: Security, Data Residency & Integrations
Straight answers for CX, IT, and security teams evaluating IrisAgent: SOC 2 and GDPR compliance, data residency, whether we train on your data, helpdesk and CRM integrations, and grounded, hallucination-free AI.
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Collaterals / May 2024
AI Readiness Checklist
Is your customer support team Generative AI-ready? Download our AI Readiness checklist for free.
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Collaterals / May 2022
IrisAgent Product Summary
Learn more about IrisAgent's AI-powered solution for customer support teams.
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Awards
2 resourcesIndustry recognition for innovation in AI-powered support
Awards / CIO Review / August 2021
Most Promising Digital Experience Solution Providers 2021 by CIO Review
Offering a Proactive Customer Support Platform.
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Awards / The Silicon Review / January 2021
20 Amazing Startups of the Year 2022 by The Silicon Review
IrisAgent Makes Customer Support Better for Everyone.
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Podcasts
1 resourceConversations with CX leaders on support, AI, and growth
Blog
1 resourceInsights on AI-powered customer support, automation strategies, and best practices
Glossary
1 resourceKey terms and definitions for AI-powered customer support