Resolve it in chat
before a ticket exists

Name: IrisGPT Chat
Brand: IrisAgent
SKU: irisgpt-chat
Availability: InStock

Grounded answers from your knowledge base, tickets, and SmartOps.
Website, WhatsApp, Slack, Teams, and email. Citations on every reply.

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💬

IrisAgent Support

Typically replies instantly

Hi there! How can I help you today?

10:32 AM

I need to upgrade my plan but I'm getting an error when I try to change my payment method.

10:33 AM

I'd be happy to help! The payment error usually occurs when your billing address doesn't match. Here's how to fix it:

1. Go to Settings → Billing
2. Click "Update Payment"
3. Re-enter your card with the exact billing address

If that doesn't work, I can process the upgrade for you directly.

10:33 AM · ✓ Resolved automatically

AI GENERATEDVerified Answer✓ 98% Confidence

Response grounded in 3 knowledge base articles with verified accuracy. No hallucinated content detected.

Sources Cited

📄Billing & Payment Troubleshooting97% match

📄How to Upgrade Your Plan94% match

📄Payment Method FAQ89% match

🛡 Hallucination Removal Engine — All claims verified against KB

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Close the loop in the conversation

Someone asks about an order, a login, a refund. IrisGPT retrieves from your help center and past tickets, then answers with sources. If a SmartOps procedurematches, it follows that flow and can look up live data through your Custom APIs. No scripted tree. No generic LLM guess.

Where it runs

Website and help-center widget, with your brand, language, and starter prompts
Zendesk Messaging, Intercom, Freshchat, and WhatsApp
Slack and Microsoft Teams
Ticket and Outlook auto-respond, plus pre-submit deflectors on Zendesk and Salesforce
Handoff to a ticket or live chat when confidence is low

When a human takes the conversation, Agent Assistdrafts the reply inside the helpdesk from the same knowledge and procedures.

Grounded answers, not a scripted bot

IrisGPT cites the articles and tickets it used. The Hallucination Removal Engine blocks answers your content does not support.

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Procedures when the answer is a workflow

Order status, refunds, password reset. Write the flow in plain English. IrisGPT collects the fields, calls your API, and replies with the result.

See Smart OPs

Procedures when the answer is a workflow

One engine across every channel

Website widget, Zendesk Messaging, WhatsApp, Intercom, Freshchat, Slack, Teams, and inbound email. Revise an answer once. It applies everywhere.

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Hand off the thread, not a dead end

Collect details, open a ticket, or start live chat. The conversation goes with it so the next person is not starting over.

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"Working with IrisAgent feels like a true partnership. Their team listens and adapts with us every step of the way. The IrisAgent partnership continues to be a key enabler in our journey to modernize and scale customer support at Dropbox—with AI at the core. Our focus is clear: empower our support agents to do their best work and ensure our customers get the help they need—quickly, accurately, and at scale."

160K

mins saved in H1

2 min

reduction in AHT