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Transform FinTech customer experiences with smart AI responses

  • Automate up to 60% interactions by delivering 24X7
    support to your customers
  • Enable virtual banking assistance for interactions with
    GenAI bots
  • Assist frontline teams and with relevant information
  • Automate up to 60% interactions by
    delivering 24X7 support to your
    customers
  • Enable virtual banking assistance for
    interactions with GenAI bots
  • Assist frontline teams and with relevant
    information

Trusted by Industry Leaders and Serving 109M+ Tokens every month

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Try IrisGPT on your own data for free
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Leverage AI and automated workflows for your banking interactions

  • IrisGPT GenAI bot using LLMs efficiently responds to 60%+ queries human-like responses. Automate tasks like opening accounts, loan applications, balance enquiries, account benefits.
  • Automated workflows with AI driven intent detection of all interactions and efficiently route and resolve issues faster. No more inaccurate manual monitoring and routing for inbound enquiries!
  • IrisGPT GenAI bot using LLMs efficiently responds to 60%+ queries human-like responses. Automate tasks like opening accounts, loan applications, balance enquiries, account benefits.
  • Automated workflows with AI driven
    intent detection of all interactions and efficiently route and resolve issues faster.
    No more inaccurate manual monitoring
    and routing for inbound enquiries!
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Empower agents and Prevent escalations with real-time sentiment analysis

  • Give agents real-time insights from knowledge bases, historical ticketing data, and DevOps and engineering systems
  • Discover at-risk tickets with automated revenue and customer sentiment impact analysis
  • Get real-time alerts about trending product and customer experience issues. Custom-made and fine-tuned for FinTech companies.
  • Give agents real-time insights from knowledge bases, historical ticketing data, and DevOps and engineering systems
  • Discover at-risk tickets with automated revenue and customer sentiment impact analysis
  • Get real-time alerts about trending
    product and customer experience issues. Custom-made and fine-tuned for FinTech companies.
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Secure Hosting

IrisAgent SaaS platform is hosted in a secure cloud infrastructure

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Encrypted Data

All the data collection happens securely over SSL using REST APIs

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Single Sign-On

We do not require additional login credentials. We authenticate through Google, Microsoft and Salesforce.

Transform your customer
support operations
10x
faster responses
40%
tickets deflected
95%
accuracy with no hallucinations
Works with tools
you already use
Works with tools
you already use

Any questions?

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Conversational AI in banking refers to the use of artificial intelligence technologies, such as chatbots and virtual assistants, to facilitate interactive, human-like conversations between banks and their customers. These AI-powered systems are designed to understand and process natural language, allowing banking customers to perform banking tasks, get personalized financial advice, resolve queries, and receive instant support through text or voice commands. By automating customer service and enhancing user experience, conversational AI is transforming the way banks operate and interact with their clients, making banking more accessible, efficient, and personalized.
Conversational banking is a customer service approach in banking that utilizes chatbots, voice assistants, and messaging platforms to provide a more interactive and personalized banking customer service experience. It allows customers to conduct transactions, access account information, receive financial advice, and get support through natural language conversations, either via text or voice. This method aims to make banking more accessible and convenient, enabling customers to manage their finances seamlessly in real-time, without the need for visiting physical branches or navigating complex banking websites.
AI can be used in banking and the financial services industry to enhance customer service, improve security, and streamline operations. It enables personalized financial advice through chatbots, fraud detection with machine learning algorithms, and automated credit scoring for quicker loan approvals. AI also optimizes back-office processes, like document verification and risk management, and offers insights for better decision-making through data analysis. This integration of AI in banking leads to more efficient operations, reduced costs, and an improved customer experience, making banking more accessible, secure, and tailored to individual needs.
ChatGPT is used in the banking industry to provide automated customer support, handle inquiries, and offer financial advice through natural language processing. It can answer questions, assist customers with transactions, and guide users through various banking services, enhancing customer experience with its ability to understand and respond in a conversational manner. Banks also utilize ChatGPT for internal purposes, such as training staff or automating routine tasks, improving operational efficiency, and reducing the workload on human employees.
Yes, advanced conversational AI systems are capable of handling complex transactions, such as transferring funds, using account balances, paying bills, or applying for loans, by securely processing user requests and integrating with the bank’s transactional systems.
Conversational AI systems learn through machine learning algorithms and natural language processing, analyzing customer interactions, to improve their understanding and responses over time. Banks can also update AI systems with new information and rules to address emerging customer needs and banking products.

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