Scale Player Support Through Launches and Live Events
- Game studios on IrisAgent auto-resolve
60%+ of player tickets with grounded AI. - Absorb 10-50x launch-day surges without
adding headcount. Deploy in 24 hours.
Gaming support AI uses a studio's game knowledge to answer common player questions, help agents resolve complex tickets, and send issues to the right team. IrisAgent applies this approach to account recovery, purchase problems, bug reports, gameplay questions, and ban appeals, validating player-facing answers against the studio's knowledge base.
Key takeaway: IrisAgent is designed to reduce repetitive player-support work while keeping answers tied to studio-approved information. Teams can automate common requests, give agents player history and prior-ticket context, and route technical or safety-related cases to specialist queues. During launch periods or live events, the same workflows can absorb higher ticket volume without requiring a matching increase in staffing.
Automate account recovery, bug reports, and in-game help
- The IrisGPT GenAI chatbot resolves 60%+ of player queries: account recovery, bug reports, purchase issues, gameplay questions, and ban appeals. Every response is validated against your game's knowledge base before sending.
- Handle 10-50x ticket surges during game launches, content drops, and live events without scaling your support team.
- AI-driven intent detection routes gameplay bugs to QA, payment issues to billing, and toxic behavior reports to trust and safety, automatically.
- The IrisGPT chatbot resolves 60%+ of player queries: account recovery, bugs, purchases, ban appeals. Validated against your knowledge base.
- Handle 10-50x ticket surges
during launches and live events without scaling.
Prevent community backlash with proactive player monitoring
- Give agents real-time context from game knowledge bases, player history, and past tickets to resolve complex issues faster.
- Detect frustrated players early with automated sentiment analysis. Catch negative trends before they hit social media or review sites.
- Real-time alerts on trending issues, including server outages, matchmaking bugs, and exploit reports, custom-tuned for gaming companies.
- Real-time context from game KBs and
player history to resolve issues faster. - Detect frustrated players early with sentiment analysis. Catch trends before they go viral.
- Real-time alerts on server outages, matchmaking bugs, and exploit reports.
How Larian Studios scales player support through launch-day surges with IrisAgent
Leading game studios, including Larian Studios and MY.GAMES, use IrisAgent to auto-resolve 60%+ of player tickets, cut support operating costs by 45%, and absorb 10-50x ticket spikes during launches and content updates without adding headcount. The IrisAgent Hallucination Removal Engine keeps every player-facing response validated against the studio's knowledge base.
Read the Larian Studios case study →
Built for gaming scale
IrisAgent runs in production at leading game studios including Larian Studios and MY.GAMES.
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Platform overview
See how the full IrisAgent AI for customer support platform works.
Explore the platform →Larian Studios case study
How Larian Studios scales player support and cuts costs by 45%.
Read the case study →Voice AI for player support
Add voice AI to your phone and companion-app player support.
See Voice AI →Chatbots for Gaming Support
How chatbots handle ban appeals, account recovery, and in-game help.
See the Chatbot Pillar →Supporting more than games? Browse AI support by industry →