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Transform healthcare customer experiences with smart AI responses

  • Automate up to 60% of interactions by
    delivering 24X7 support to your customers
  • Enable virtual patient assistance from treatment
    to insurance with GenAI bots
  • Assist frontline teams with relevant information

Trusted by Industry Leaders and Serving 109M+ Tokens every month

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Try IrisGPT on your own data for free
healthcare workflows
healthcare workflows

AI-powered automated workflows for your healthcare interactions

  • IrisGPT GenAI chatbot using LLMs efficiently responds to 60%+ healthcare queries with human-like responses. Automate tasks like health insurance invoicing, scheduling appointments, hospital policies, patient refunds, etc.
  • Automated workflows with AI driven intent detection of all interactions and efficiently route and resolve issues faster. No more inaccurate manual monitoring and routing for inbound enquiries!
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Empower support teams and prevent escalations with real-time sentiment analysis

  • Give agents real-time insights from knowledge bases, and historical medical and ticketing data
  • Discover at-risk tickets with automated customer sentiment impact analysis
  • Get real-time alerts about trending product and customer experience issues. Custom-made and fine-tuned for Healthcare companies.
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Secure Hosting

IrisAgent SaaS platform is hosted in a secure cloud infrastructure

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Encrypted Data

All the data collection happens securely over SSL using REST APIs

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Single Sign-On

We do not require additional login credentials. We authenticate through Google, Microsoft and Salesforce.

Transform your customer
support operations
10x
faster responses
40%
tickets deflected
95%
accuracy with no hallucinations

Any questions?

We got you.

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Conversational AI in healthcare uses artificial intelligence technologies, such as chatbots and virtual assistants, to facilitate interactive, human-like conversations between healthcare companies and their customers. These AI-powered systems are designed to understand and process natural language, allowing customers to perform tasks related to their healthcare service, get personalized medical/health advice, resolve queries, and receive instant support through text or voice commands. By automating customer service and enhancing user experience, conversational AI transforms how healthcare companies operate and interact with their customers, making healthcare more accessible, efficient, and personalized.
Conversational healthcare support is a customer service approach in healthcare that utilizes chatbots, voice assistants, and messaging platforms to provide a more interactive and personalized healthcare customer service experience. It allows customers to request claims, access insurance or medical account information, receive health advice, and get support through natural language conversations via text or voice. This method aims to make healthcare more accessible and convenient, enabling customers to receive the best healthcare advice seamlessly in real-time without needing to visit physical branches or navigate complex healthcare company websites.
AI can be used in healthcare and the medical services industry to enhance customer service, improve security, and streamline operations. It enables personalized patient support through chatbots, insurance fraud detection with machine learning algorithms, and automated underwriting for quicker medical loan approvals. AI also optimizes back-office processes, like document verification and risk management, and offers insights for better decision-making through data analysis. This integration of AI in healthcare leads to more efficient operations, reduced costs, and an improved customer experience, making healthcare more accessible, secure, and tailored to individual needs.
ChatGPT is used in the healthcare industry to provide automated customer support, handle inquiries, and offer personalized patient advice through natural language processing. It can answer questions, assist customers with invoice payments and claims, and guide users through various healthcare services, enhancing customer experience with its ability to understand and respond conversationally. Healthtech also utilizes ChatGPT for internal purposes, such as training staff or automating routine tasks, improving operational efficiency, and reducing the workload on human employees.
Yes, advanced conversational AI systems are capable of handling complex patient requests, such as appointment scheduling, patient care management, paying insurance bills, or applying for medical loans, by securely processing user requests and integrating with the organization’s knowledge systems.
Works with tools
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Works with tools
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