Search steals the conversation
Agents put callers on hold while they hunt through articles, old tickets, and internal messages.
LIVE CALL COPILOT
Every call gets your best answer.
Give human support agents source-backed answers, step-by-step procedures, and finished call notes while the customer is still on the line.
✓ Works with your phone stack✓ Grounded in your knowledge✓ Human-approved actions
LIVE TRANSCRIPTBilling support
Customer
Hi, I was charged twice for the same renewal invoice.
Agent
I can look into that. Do you have the invoice number?
Customer
Yes, it is INV-4821. Both charges posted today.
ZendeskSalesforceGoTo ConnectTwilioAmazon Connect
THE PROBLEM
Your agents cannot listen, search, follow a procedure, and take perfect notes at the same time.
Every call forces an agent to divide their attention. The customer hears silence. The procedure gets skipped. The CRM gets a one-line note. IrisAgent handles the cognitive overhead so the agent can handle the person.
Procedures live outside the call
Required questions and disclosures are easy to miss when the workflow is in another tab.
Wrap-up becomes a memory test
Agents reconstruct the call after it ends, adding minutes of work and losing the details that matter.
SEE THE PRODUCT
From “I was charged twice” to resolved and documented.
One call. One workspace. Every answer grounded and every step accounted for.
Product concept shown with realistic sample data. Final integrations vary by telephony provider.
THE COPILOT LOOP
Hear it. Understand it. Help now. Remember everything.
01 · FOLLOW THE CONVERSATION
A live transcript that understands who said what.
Speaker-separated, searchable, and tied to the ticket already open in front of the agent.
Customer
I was charged twice for the same invoice.
Agent
I can look into that. Do you have the invoice number?
Customer
Yes, it is INV-4821.
02 · ANSWER WITH EVIDENCE
The answer appears before the agent has to search.
IrisAgent retrieves from approved knowledge, similar resolutions, account context, and procedures. Every factual answer keeps its source attached.
SUGGESTED ANSWER
I found two settled charges. I can reverse the duplicate now.
Billing policy · Duplicate charges ↗03 · GUIDE THE WORK
Turn SOPs into the next right step.
Detect the workflow, capture details spoken on the call, and surface required language at the moment it matters.
Resolve duplicate charge
04 · FINISH THE RECORD
End the call. Skip the blank page.
Review a drafted summary, disposition, action items, tags, and ticket note. Approve the update when it is right.
✦Call wrap-upReady
Customer reported two settled charges for INV-4821. Agent confirmed a duplicate and initiated reversal.
DispositionBilling · Duplicate charge
KEEP YOUR STACK
Add intelligence to the calls you already have.
IrisAgent connects the conversation to the same knowledge, procedures, customer history, and workflows that power the rest of your support operation.
Map Live Call Copilot to your stack →①Phone systemLive media or transcript
✦IrisAgentKnowledge · procedures · actions
✓Agent workspaceGuidance · notes · outcomes
QUESTIONS
What support leaders ask first.
Does Live Call Copilot replace our phone system?+
No. IrisAgent is designed to sit beside the phone and helpdesk tools your agents already use. It adds live transcription, grounded answers, procedure guidance, and call wrap-up without asking your team to move to a new contact center.
How is this different from an autonomous voice AI agent?+
An autonomous voice agent speaks directly with the customer. Live Call Copilot stays private to your human agent. It listens, finds the right evidence, guides the workflow, and prepares the record while the agent remains in control of the conversation.
Where do the suggested answers come from?+
IrisAgent grounds suggestions in your approved knowledge base, past resolutions, account context, and SmartOps procedures. Agents can open the supporting source before using an answer.
Can agents review the summary before it reaches Zendesk?+
Yes. The summary, disposition, action items, tags, and internal note remain editable until the agent approves them. IrisAgent keeps the human in the loop for every customer-facing or record-changing action.
What does implementation require?+
IrisAgent connects to a supported telephony media or transcript stream, your helpdesk, and the knowledge sources you already use. We validate live media access and consent requirements before a pilot begins.
BRING YOUR CALL FLOW
Let’s turn your hardest live call into a five-minute product demo.
Show us the workflow, phone stack, and knowledge your agents use today. We will map the copilot experience to the real call.
Build my live-call demo →