An AI receptionist for restaurants is software that answers phone, text, and chat for multi-location restaurant groups and concepts. IrisAgent handles reservations, takeout questions, and guest FAQs 24/7, overlays on the reservation book, POS, and helpdesk you already use, and routes VIP, complaint, and special-event guests to a person with the full thread.
Never miss the phone: every call, text, and chat is answered 24/7, including after-hours hours, menu, parking, and catering questions.
Keep your stack: keep your number and overlay on the tools you already use. No rip-and-replace of the reservation book or POS.
Humans keep judgment: consistent policies across locations, with full-thread handoff when a guest needs a host or manager.
By the IrisAgent team · Last updated September 13, 2026
Trusted by Fortune 500companies and serving 1M+ ticketsa month
Keep your existing guest number. IrisAgent overlays on phone, text, and chat, plus the reservation book, POS, and helpdesk you already use.
Policies stay consistent across every location and concept, so guests hear the same hours, cancellation rules, and catering answers no matter which site they reach.
Humans keep judgment. The AI keeps the thread.
VIP guests, complaints, and special events route to a host or manager with the full conversation, so nobody asks the guest to start over.
Multi-location routing picks the right restaurant and party size from your rules, which is how you avoid double-books and wrong-site arrivals.
Waitlist adds, no-show follow-ups, and last-minute changes stay in the same thread on phone, text, or chat.
Restaurant AI receptionist use cases IrisAgent powers
Built for multi-location restaurant groups and concepts that cannot miss a reservation, a takeout question, or a waitlist change.
Reserve, move, or cancel when the host stand is slammed
Guests book, move, or cancel by phone, text, or chat while the floor is full. IrisAgent follows your seating rules and only taps a host when the request needs a person.
After-hours hours, menu, parking, and catering FAQ
Answer the questions that hit voicemail after close: hours, menu, parking, catering, and takeout. Guests get a consistent answer from your published policies, 24/7.
Multi-location routing without double-books
Send the guest to the right site, with the right party size, using the rules you set for each concept. Policies stay consistent across the group so locations do not freelance answers.
Waitlist, no-shows, and last-minute changes in one thread
Add to the waitlist, follow up on a no-show, or move a last-minute party in the same conversation. If it is a VIP, a complaint, or a special event, a human gets the full thread.
Measurable impact for restaurant teams
IrisAgent helps restaurant groups answer every guest and keep hosts on the floor.
An AI receptionist for restaurants answers the phone, texts, and chat for your restaurants around the clock. It handles reservation requests, takeout and order questions, hours, menu, parking, and catering FAQs, then routes anything that needs judgment to a person. IrisAgent overlays on the reservation book, POS, and helpdesk you already use, so guests keep calling and texting the numbers they know. Humans stay in the loop for VIP guests, complaints, and special events, and they receive the full conversation thread.
Yes. IrisAgent answers phone, text, and chat 24/7 so a slammed host stand or a closed dining room does not mean a missed reservation or a missed takeout question. Routine requests resolve automatically. When a guest needs a person, IrisAgent hands off with the full thread so the guest never repeats themselves. Restaurant groups use this to cover nights, weekends, and every location with the same guest experience.
Yes. Keep the numbers guests already have saved. IrisAgent overlays on the phone, text, and chat channels you already run, plus the reservation book, POS, and helpdesk your team already uses. There is no new guest number to publish and no rip-and-replace of the tools in the restaurant.
Guests can reserve, move, or cancel by phone, text, or chat while the floor is busy. IrisAgent follows your party-size, seating, and location rules so the request lands on the right book. If the request is outside policy, or the guest is a VIP or planning a special event, it routes to a host or manager with the full thread instead of guessing.
Yes. After the dining room closes, IrisAgent still answers hours, menu, parking, catering, and takeout questions on phone, text, and chat. Guests get a consistent answer from your published policies instead of a voicemail box. Requests that need a person, such as a large catering change or a complaint, wait in the same thread for the morning team.
IrisAgent asks for the location, party size, date, and any notes that matter, then routes to the right restaurant using the policies you set for each concept and site. That is how you avoid double-books and sending a party to the wrong address. Policies stay consistent across the group, while each location can still have its own hours, menus, and seating rules.
Yes. Waitlist adds, no-show follow-ups, and last-minute moves or cancels stay in the same guest thread on phone, text, or chat. The guest does not start over with a new number or a new inbox. If the change needs a human, such as a VIP hold or a complaint about a missed table, IrisAgent escalates with the full history.
IrisAgent works with the tools you already use. It overlays on your reservation book, POS, and helpdesk rather than asking you to replace them. Helpdesk names already used across IrisAgent include Zendesk, Salesforce, Intercom, and Freshworks. Keep your existing guest phone number and messaging channels.
Humans keep judgment on VIP guests, complaints, special events, and anything outside your published policy. IrisAgent resolves the routine reservation, takeout, and FAQ volume, then hands the full thread to a host, manager, or support agent so the guest does not repeat the story. That handoff is the difference between an after-hours answering service and a receptionist your team can trust.
Most teams go live in about 24 hours on top of the helpdesk they already run. IrisAgent installs into tools such as Zendesk, Salesforce, Intercom, and Freshworks, reads your existing hours, menu, and reservation policies, and starts answering the same day. Support and restaurant ops teams set routing and escalation rules in plain language. No coding project is required.
