Free tools for customer support & CX teams
Grade conversation quality, read customer sentiment, prioritize tickets, model your AI ROI, and plan your support operations. No signup, instant results, built by the team behind IrisAgent.
Knowledge & self-service
Find the gaps in your help center, and let visitors search it with AI.
KB Gap Report
Get a free report of the top 20 questions your help center can't answer, ranked by ticket volume, with draft articles to close each gap. Powered by IrisAgent AutoKB.
Open tool →AI Search for Your Docs
Add AI search to your website, help center, or docs. Visitors get a summarized answer from your own published content, never made up. Free for startups with a Powered by IrisAgent badge.
Open tool →Quality & coaching
Grade support conversations and find what to fix.
Analyze & triage
Read the room and route tickets to the right place.
Sentiment Analysis Checker
Paste a customer message and instantly analyze its emotional tone. See how AI detects frustration, satisfaction, and urgency in real time.
Open tool →Ticket Priority Calculator
Estimate the right priority level for incoming tickets based on urgency, customer impact, and SLA requirements. Standardize your triage in seconds.
Open tool →Plan & measure
Build the business case and the operating plan for AI support.
AI Support ROI Calculator
Calculate how much you can save with AI-powered support. Enter your team size and ticket volume to see personalized monthly and annual savings.
Open tool →Support Workflow Planner
Map out your support automation workflows step by step. Identify which processes to automate first for the biggest impact on resolution time and cost.
Open tool →AI Readiness Checklist
See whether your support team is ready for generative AI. A free checklist covering data, knowledge, workflows, and guardrails before you roll out.
Open tool →Frequently Asked Questions
Are these tools really free?
Yes. Every tool on this page is free to use. Most give you a result instantly with no signup. The KB Gap Report is emailed to you, and AI Search for your docs runs on a free IrisAgent account. They're built by the IrisAgent team to help support and CX leaders analyze, plan, and improve their operations.
Do I need an IrisAgent account?
Not for most of them. Every tool except AI Search works without an IrisAgent account, and AI Search uses a free one. They're designed to give you immediate value, and they also show a small taste of what IrisAgent's AI does automatically across 100% of your tickets.
Is my data stored when I use a tool?
Tools that run fully in your browser (like the Sentiment Analysis Checker) never send data anywhere. Tools that grade or score with AI (like the Support Quality Scorecard) send your input to our API only to produce the result and do not save it to any customer account or knowledge base. Remove personal data before pasting, since you only need the wording to get an accurate result.
Ready to do this across 100% of your tickets?
IrisAgent automates support quality, sentiment, triage, and resolution for both AI and human agents, in real time.
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