Find the questions your help center can't answer
Your customers keep asking questions your knowledge base never answers. Those tickets land on agents, and any AI you deploy either escalates them or guesses. Get a free report of your top 20 KB gaps, ranked by ticket volume, with draft articles to close them.
- KB coverage score for your help center
- Top 20 gaps ranked by how often customers ask
- Draft articles for the biggest gaps, yours to keep
Get your free KB Gap Report
Delivered to your inbox, usually within 3 business days.
Send us your help center URL and a few details, and we will email your report back.
Request my reportSee what a KB Gap Report looks like
Pick a sample company and preview the kind of findings your report will surface.
What's in your report
KB coverage score
One number for how much of your real ticket demand your help center can answer today.
Top 20 gaps, ranked
The recurring questions with no article, a partial answer, or outdated content, ordered by how often customers ask.
Draft articles
Ready-to-edit drafts for the biggest gaps, grounded only in your existing content. Anything unverified is flagged, never invented.
AI readiness view
Which question clusters an AI agent could resolve today, and which would force it to escalate or guess.
How it works
Share your help center
Enter your public help center URL. A ticket sample is optional but sharpens the ranking.
We map questions to articles
IrisAgent AutoKB clusters customer questions and checks each one against what your KB actually says.
Get the report in your inbox
Coverage score, ranked gaps, and draft articles, usually within 3 business days.
Frequently Asked Questions
What is a KB gap report?
A KB gap report compares the questions your customers actually ask against the articles in your help center. It shows which recurring questions have no article, only a partial answer, or an outdated one, ranked by how often they come up, so your team knows exactly what to write next.
What do I need to share?
Your public help center URL is enough to start. For a sharper report, you can optionally share a sample of recent ticket subjects or connect a helpdesk read-only. We never need agent credentials or customer payment data.
How long does it take?
Most reports are delivered to your inbox within 3 business days. Larger help centers or multi-product knowledge bases can take a little longer, and we will tell you if that is the case.
What will I receive?
A KB coverage score, your top 20 unanswered or poorly answered questions ranked by frequency, and ready-to-edit draft articles for the biggest gaps. Every draft is grounded only in content you already have, and anything we could not verify is flagged for your team to fill in.
Why does this matter for AI support?
An AI agent can only answer from what your knowledge base contains. When a question has no article, the AI either escalates or guesses. Closing KB gaps is the fastest way to raise AI resolution rates without raising hallucination risk.
Is it really free?
Yes. There is no cost and no commitment. The report is built by the same AutoKB technology IrisAgent uses to keep customer knowledge bases current, and you keep the drafts whether or not you ever talk to us.
Want your knowledge base to close its own gaps?
IrisAgent AutoKB spots new gaps from resolved tickets and drafts grounded articles continuously, so your AI and your agents always answer from current, verified content.
Get a demo