Deploy an AI helpdesk inside Microsoft Teams

IrisGPT is an AI assistant installed via the Teams Admin Center that answers employee questions inside Microsoft Teams channels and direct messages. It connects to your internal knowledge sources (SharePoint, Confluence, Notion, Google Drive, Jira, and more), understands natural language, and responds with cited answers. Employees get answers without opening a ticket or waiting for IT.

IrisGPT handles the repetitive tier-1 questions that flood IT, HR, and operations. That includes password resets, VPN and SSO access, PTO and benefits policy, onboarding, expense approvals, device requests, and 'where do I find' lookups. The bot can be scoped per-team or per-channel so sensitive topics are only accessible to the right groups.

Microsoft Copilot summarizes meetings and drafts messages. IrisGPT is a purpose-built internal helpdesk that deflects employee questions using your internal documentation. The two are complementary: Copilot handles productivity inside meetings and documents, IrisGPT replaces tier-1 IT and HR ticket volume. IrisGPT is typically 10x cheaper per user and focused on deflection outcomes.

IrisGPT delivers comparable deflection outcomes at a fraction of the cost and deploys in days, not months. Moveworks and Aisera typically require six-figure annual contracts and multi-quarter implementations. IrisGPT pilots in one week, uses per-query or per-seat pricing, and connects to your existing stack without a heavy professional services engagement.

Yes. IrisGPT is SOC 2 Type II compliant with role-based access control, SSO, tenant-level data isolation via your Microsoft Tenant ID, and encryption in transit and at rest. Your data is never used to train shared models, and enterprise customers can deploy in a private cloud or VPC.

Installation is typically completed in a few hours. Your admin uploads the IrisAgent app package to the Teams Admin Center, shares your Tenant ID with our team for configuration, connects your knowledge sources, and the bot is live. Pilot programs run 30 days with a guaranteed deflection threshold.