Use Case Library
AI agents for every team that answers customers

Q: What is the IrisAgent use case library?

It is a catalog of specific jobs IrisAgent's AI agents do today, grouped by team: customer support, support operations and QA, voice and front desk, IT helpdesk, sales, and customer success. Each page shows the trigger, what the AI does, the outcome, the channels it runs on, and the systems it works with.

Q: Do I need to replace my helpdesk or phone system to use these?

No. IrisAgent layers onto the helpdesk, service desk, CRM, and telephony you already run, including Zendesk, Salesforce, Intercom, Freshworks, and HubSpot. Your team keeps the tools it knows, and the AI works inside them.

Q: Can one AI agent handle several of these use cases?

Yes. You write each workflow once as a Smart Operating Procedure in plain English, and the same procedure runs on chat, voice, ticket auto-respond, and agent assist. Most teams start with one or two high-volume use cases and add more after reviewing the first week of answers.

Q: How does IrisAgent keep answers accurate?

Answers are grounded in your knowledge base, past resolved tickets, and live system data. The Hallucination Removal Engine checks each answer against those sources before it is sent, and when the evidence is not there, the agent escalates instead of guessing. AutoQA scores every conversation so you can audit accuracy over time.

Q: How fast can we go live?

Most teams are live in about 24 hours on the systems they already use. Pricing is flexible, with usage-based and resolution-based options, so you can match cost to how your volume grows.

31 specific jobs IrisAgent's AI agents do today, from "where is my order" and refunds to QA on every conversation, front-desk calls, employee IT requests, and lead qualification. Filter by team, channel, industry, or the system you already use.

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Showing 31 of 31 use cases

Customer Support

Resolve the highest-volume customer tickets end to end, grounded in your live order, account, and billing data.

Automate order tracking (WISMO)

Pull live order status and answer 'where is my order' in seconds.

Use Case LibraryAI agents for every team that answers customers

Customer Support

Automate order tracking (WISMO)

Accurate order details

Returns, exchanges & RMA requests

Refund status & processing

Cancel or modify an order

Shipping delays & lost packages

Discount codes & promo issues

Password reset & account access

Subscription upgrade, downgrade & cancel

Billing & invoice questions

Failed payment recovery

Feature how-to & onboarding

Bug reports & status updates

Transaction disputes & chargebacks

KYC & identity verification help

Card activation & replacement

Failed transfer troubleshooting

Multilingual ticket resolution

After-hours & weekend coverage

Support Operations & QA

Auto-tag & route incoming tickets

Skill-based ticket routing

QA & compliance checks on every conversation

Ask your support data in plain English

Proactive outage & bug detection

Voice, SMS & Front Desk

Appointment booking & front-desk calls

Outbound reminder & notification campaigns

Live call copilot for human agents

IT & Internal Helpdesk

Employee IT requests in Slack & Teams

Sales & Lead Qualification

Qualify inbound leads & book meetings

Customer Success

Detect & escalate at-risk customers

Customer health scoring

Frequently asked questions

Use Case Library
AI agents for every team that answers customers