Find and fill knowledge base gaps
IrisAgent now surfaces the questions your customers ask that your knowledge base can't answer, and can draft the missing article for you, so you can close coverage gaps faster.
AI-Ready Knowledge →What's New
New features, improvements, and fixes across the IrisAgent platform. Updated regularly.
June 2026
Answers now run on the latest frontier models
We re-evaluated our model leaderboard and added the newest models from Anthropic, OpenAI, and Google, so every AI answer runs on the most accurate, up-to-date model available.
How we measure accuracy →AutoKB removes duplicate knowledge automatically
AutoKB drafts knowledge base articles from resolved tickets and now detects near-duplicates automatically, so your agents and customers see one clean, authoritative answer instead of several conflicting drafts.
Learn about AutoKB →Build procedures faster with API steps and impact estimates
Smart Operating Procedures now show an API panel when a connection exists so you can wire action steps without leaving the page, estimate the impact of each procedure, and catch duplicates as you create them.
Explore Procedures →Self-serve Slack integration with OAuth
Connect IrisAgent to Slack yourself in a few clicks with the new OAuth flow, deploy across multiple workspaces, and get AI case answers and updates delivered right in Slack.
IrisAgent for Slack →Manage product segmentation from the dashboard
Map cases to product lines directly from the UI with a new case product classifier, so routing, tagging, and analytics stay accurate without engineering help.
Automatic Routing →Redesigned topics, agent performance, and customer overview
We redesigned the topics, team performance, and customer overview pages so you can see failed QA reviews, the biggest increases and decreases in ticket categories, and the most common tags at a glance.
Support Operations →May 2026
AutoQA adds tag filters, date ranges, and team views
AutoQA grades 100% of your tickets and now supports tag filters, date ranges, and a team performance view, so you can pinpoint quality issues and coaching opportunities across your whole team.
See AutoQA →A faster, guided onboarding wizard
New customers can get set up faster with a step-by-step onboarding wizard that walks you through connecting your data sources and deploying your first AI agent.
New knowledge sources: HubSpot KB and KnowledgeOwl
Connect your HubSpot knowledge base and KnowledgeOwl so IrisAgent can ground answers in more of your existing content, with support for syncing deletions automatically.
All Integrations →Trending incident detection with Slack alerts
IrisAgent now detects spikes in ticket categories and notifies you in Slack when a trending incident emerges, so you can get ahead of issues before they flood your queue.
Proactive Support →