AI Helpdesk Software
Built for Modern Support Teams
AI resolves the repetitive volume. Your team handles the rest in a unified inbox with full context: statuses, owners, notes, and AI-drafted replies. Seamless handoffs, zero repeated questions.
Seamless Handoffs, With Full Context
When a conversation needs a human, nothing gets lost. Two ways to hand off, both with the complete history attached.
Async follow-up
The AI resolves what it can and captures structured details along the way. Anything that needs a human lands in the inbox as a ticket with the transcript, contact info, and captured fields. Agents follow up by email without making the customer wait in a live chat.
Live takeover
When a customer asks for a person, the conversation is flagged agent-requested and a human joins the live chat with the full history in view. The AI pauses on that thread, and the agent can still lean on AI-drafted replies to move faster.
Everything the Human Side Needs
An AI-first helpdesk is still a helpdesk. Your team gets the tools they expect, minus the busywork.
Unified inbox
Chat, email, and voice conversations in one queue. Filter by channel, status, owner, or agent-requested so every agent works the right list.
Statuses, owners, priorities
Set status, assign an owner, and flag priority from the details panel. Nothing falls through the cracks between AI and human work.
Full contact context
Name, email, phone, and complete conversation history sit next to every thread, so agents reply with context instead of asking customers to repeat themselves.
AI-drafted replies
The AI proposes grounded, source-cited replies. Agents revise with one click, or write their own with AI polish, and send as email or chat.
Internal notes
Leave private notes for teammates on any conversation. Notes never reach the customer and keep handoffs clean across shifts.
Captured details
Procedures capture structured details during the AI conversation (order numbers, account info, intake fields), so humans start with the facts already collected.
Topic and sentiment analytics
Conversations cluster into topics automatically, colored by sentiment, with new and trending issues flagged before they become fires.
AutoQA on every conversation
Automatic quality reviews score AI and human conversations against your rules, with failures and critical failures surfaced on the dashboard.
Export and reporting
One-click CSV export and dashboards for chat performance, case performance, deflection, and AI impact.
See AI and Human Performance in One Dashboard
Track total volume, AI resolution rate, and what got routed to agents across chats and cases, with week-over-week trends. AutoQA reviews score conversation quality automatically, so you know the AI is not just fast but right.
Know What Customers Are Contacting You About
Every conversation is clustered into topics automatically, colored by sentiment, and ranked by volume. New topics the AI just discovered and issues spiking this week are flagged, so you catch emerging problems before they flood the queue.
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