Supercharge Gorgias with grounded, hallucination-free AI

IrisAgent installs as a lightweight AI layer inside Gorgias via a secure OAuth connection. Your existing Gorgias queues, views, macros, tags and routing rules stay completely untouched. Once connected, IrisAgent reads Gorgias tickets, your help center and your brand voice, then resolves tickets autonomously or drafts AI replies for agent review. Most ecommerce brands go live in 24 hours with zero engineering effort.

Gorgias' native AI is locked to the Gorgias helpdesk and limited to its own model. IrisAgent is grounded in your Shopify data, knowledge base, ticket history and brand voice — with our Hallucination Removal Engine validating every answer before it reaches a customer. IrisAgent delivers 95%+ answer accuracy, multilingual coverage across 180+ languages, and AI tagging and routing that go beyond Gorgias rules. And because IrisAgent is helpdesk-agnostic, you are never locked into one vendor.

IrisAgent auto-resolves the tickets that flood every Shopify brand: WISMO ("where is my order"), returns and refunds, exchanges, cancellations, product and sizing questions, discount code issues, subscription pauses, and account help. Each resolution happens end-to-end — IrisAgent fetches live Shopify order data, takes action (refund, reshipment, tag, discount), replies in the customer's own language and closes the Gorgias ticket.

Yes. IrisAgent connects to the full ecommerce stack: Shopify and Shopify Plus, Recharge for subscriptions, Loop Returns for returns, Aftership and ShipStation for tracking, Klaviyo for email and SMS context, and Yotpo for reviews. Every AI reply inside Gorgias has the same context a senior human agent would have.

Absolutely. IrisAgent works in three modes inside Gorgias: (1) fully autonomous — AI resolves and closes tickets end-to-end, (2) AI drafts — suggested replies that agents review and approve in one click, and (3) agent assist — real-time summaries, sentiment, translations and recommended actions in the Gorgias sidebar. You choose which tickets IrisAgent handles autonomously and which stay human-in-the-loop.

Most brands are live with IrisAgent on Gorgias in under 24 hours. It is a no-code OAuth install — IrisAgent reuses your existing Gorgias macros, tags, views and help center, so there is nothing to rebuild. Our customer success team helps every deployment hit go-live fast, and you can start with a single ticket category and expand from there.