AI customer support built for Shopify brands

IrisAgent connects to your Shopify store via a secure OAuth install. Once connected, IrisAgent reads live order, customer, product, inventory, and fulfillment data — so every AI response is grounded in real store context. IrisAgent runs inside your helpdesk (Zendesk, Gorgias, Salesforce, Intercom, HubSpot or Freshdesk), so there is no rip-and-replace. Most Shopify merchants are live within 24 hours.

IrisAgent auto-resolves the high-volume, repetitive queries that flood Shopify support teams: WISMO ("where is my order"), order cancellations and modifications, returns and refunds, exchange requests, product availability and sizing, discount code issues, subscription pauses and skips, and account or login help. For ambiguous or edge-case issues, IrisAgent hands off to a human agent with full Shopify context attached.

Both. IrisAgent reads live Shopify data (orders, customers, products, inventory, fulfillments, subscriptions) and can take autonomous actions on your behalf — cancel orders, issue refunds, apply discount codes, trigger reshipments, update shipping addresses, tag customers, and create draft orders. Every action is governed by guardrails and audit logs you configure.

Yes. IrisAgent integrates with the broader Shopify ecosystem — Recharge for subscriptions, Loop Returns for return flows, Aftership and ShipStation for tracking, Klaviyo for email and SMS context, and Yotpo for reviews. Your AI agent has the same context a senior human agent would, across every system in your stack.

IrisAgent delivers 95%+ answer accuracy because it is grounded in your actual Shopify data, knowledge base, past tickets, and policies — not generic AI trained on the open web. Our Hallucination Removal Engine validates every response before it reaches a customer. When IrisAgent can't answer with confidence, it hands off with full context — never a made-up reply.

Most Shopify merchants are live with IrisAgent in under 24 hours. It is a no-code OAuth install — no engineering time required. IrisAgent reuses your existing Shopify data, your helpdesk macros, and your knowledge base, so there is nothing to migrate.