An AI receptionist for dealerships is software that answers phone, text, and chat for mid-market dealer groups and auto retail operators. IrisAgent handles service status, service scheduling, and hours, location, and fitment FAQs 24/7, overlays on the DMS, CRM, and helpdesk you already use, and routes sales leads, VIP customers, and complaints to a person with the full thread. Dealer SaaS platforms that serve multi-rooftop groups can layer the same front door on the stack their dealers already run. See the AI receptionist hubfor the cross-industry product overview, or the restaurants industry pagefor another multi-location front-door example.
Never miss the phone: every call, text, and chat is answered 24/7, including after-hours service status, hours, location, and fitment questions.
Keep your stack: keep your number and overlay on the tools you already use. No rip-and-replace of the DMS or CRM.
Humans keep judgment: separate service booking from sales leads on one switchboard, with full-thread handoff when a customer needs an advisor or manager.
By the IrisAgent team · Last updated September 23, 2026
Trusted by Fortune 500companies and serving 1M+ ticketsa month
Answer every customer on phone, text, and chat, without adding advisors
IrisGPT GenAI chatbotand IrisAgent Voice AI resolve 60%+ of routine customer questions: service status, schedule, move, or cancel, hours, location, and fitment.
Keep your existing customer number. IrisAgent overlays on phone, text, and chat, plus the DMS, CRM, and helpdesk you already use.
Policies stay consistent across every rooftop, so customers hear the same hours, service rules, and fitment answers no matter which location they reach.
Humans keep judgment. The AI keeps the thread.
Sales leads, VIP customers, and complaints route to an advisor or manager with the full conversation, so nobody asks the customer to start over.
Multi-location routing picks the right store and service bay from your rules, which is how you avoid wrong-site appointments.
Service booking stays separate from sales leads on one front door, while after-hours coverage keeps the line open when the store is closed.
Dealership AI receptionist use cases IrisAgent powers
Built for mid-market dealer groups and auto retail operators that cannot miss a service status check, a service appointment, or a sales lead on the front door.
Service status without a missed "is my car ready" call
Customers ask if their car is ready by phone, text, or chat while the lane is full. IrisAgent answers from your service status rules and only taps an advisor when the request needs a person.
Schedule, move, or cancel service appointments
Book, move, or cancel service by phone, text, or chat. IrisAgent follows your bay, hours, and location rules so the appointment lands on the right rooftop.
Hours, location, and fitment FAQ, including after hours
Answer the questions that hit voicemail after close: hours, location, directions, and fitment. Customers get a consistent answer from your published policies, 24/7.
One front door for service and sales, with full-thread handoff
Keep service booking separate from sales leads on the same switchboard. Sales leads, VIP customers, and complaints route to a human with the full thread instead of a cold transfer.
Measurable impact for dealership teams
IrisAgent helps dealer groups answer every customer and keep advisors on the floor.
An AI receptionist for dealerships answers the phone, texts, and chat for your stores around the clock. It handles service status questions (is my car ready), schedule, move, or cancel service requests, and hours, location, and fitment FAQs, then routes anything that needs judgment to a person. IrisAgent overlays on the DMS, CRM, and helpdesk you already use, so customers keep calling and texting the numbers they know. Humans stay in the loop for sales leads, VIP customers, and complaints, and they receive the full conversation thread.
Yes. IrisAgent answers phone, text, and chat 24/7 so a busy service lane or a closed showroom does not mean a missed status check or a missed service appointment. Routine requests resolve automatically. When a customer needs a person, IrisAgent hands off with the full thread so the customer never repeats themselves. Dealer groups use this to cover nights, weekends, and every location with the same customer experience.
Yes. Keep the numbers customers already have saved. IrisAgent overlays on the phone, text, and chat channels you already run, plus the DMS, CRM, and helpdesk your team already uses. There is no new customer number to publish and no rip-and-replace of the tools in the store.
Service status and schedule, move, or cancel requests stay on the service path. Sales leads, VIP buyers, and exceptions route to the right person with the full thread instead of mixing into the service queue. One front door covers both, so the switchboard does not force customers to guess a department number.
Yes. After the store closes, IrisAgent still answers service status, hours, location, fitment, and appointment questions on phone, text, and chat. Customers get a consistent answer from your published policies instead of a voicemail box. Requests that need a person, such as a sales lead or a complaint, wait in the same thread for the morning team.
IrisAgent asks for the location, the vehicle or service need, and any notes that matter, then routes to the right store using the policies you set for each rooftop. That is how you avoid sending a service appointment to the wrong site. Policies stay consistent across the group, while each location can still have its own hours, bays, and fitment rules.
Humans keep judgment on sales leads, VIP customers, complaints, and anything outside your published policy. IrisAgent resolves the routine service status, scheduling, and FAQ volume, then hands the full thread to a service advisor, BDC agent, or manager so the customer does not repeat the story.
IrisAgent works with the tools you already use. It overlays on your DMS, CRM, and helpdesk rather than asking you to replace them. Helpdesk names already used across IrisAgent include Zendesk, Salesforce, Intercom, and Freshworks. Keep your existing customer phone number and messaging channels. Dealer groups and dealer SaaS platforms can layer IrisAgent on the stack they already run.
Humans keep judgment on sales leads, VIP customers, complaints, and anything outside your published policy. IrisAgent resolves the routine service and FAQ volume, then hands the full thread to an advisor or agent so the customer does not repeat the story. That handoff is the difference between an after-hours answering service and a receptionist your team can trust.
Most teams go live in about 24 hours on top of the helpdesk they already run. IrisAgent installs into tools such as Zendesk, Salesforce, Intercom, and Freshworks, reads your existing hours, location, and service policies, and starts answering the same day. Support and dealership ops teams set routing and escalation rules in plain language. No coding project is required.
