Grounded support answers
in the AI you already use.
Requires an IrisAgent account. Book a demo if you're new to IrisAgent.
AI deflection rose to 68%, up 6 points from last week. Billing tickets drove most of the change, with customers asking about the new invoice format.
Sources: cited tickets from your helpdesk
What your team can do
The full Support Analyst, wherever you already work. No dashboards and no switching tabs.
Get grounded answers
Answer a customer question or draft a ticket reply from your own knowledge base and procedures, with cited articles. When there's no grounded answer, it says so.
"Draft a reply for ticket 48213."
See what's happening
Get the weekly briefing, ticket trends, top categories, and what's driving a change, compared with the previous period.
"What's driving the increase in billing tickets this week?"
Act on what needs attention
See which cases and customers are escalating and why, and prep for a customer call with their full support history.
"Prep me for my call with Acme Corp."
Check AI and agent quality
Audit a delivered AI answer against the articles it cited, score conversations against your QA rules, and review agent performance.
"Was the AI's answer on ticket 48213 correct?"
Find any conversation
Search tickets and chats by meaning, not just exact words, and see what your team has told customers before.
"Find tickets from customers frustrated about billing."
Close knowledge gaps
Draft knowledge articles and procedures from resolved tickets, and link support issues to Jira. Drafts stay drafts until a person publishes them.
"Is there a Jira bug linked to these login complaints?"
Connect in three steps
Each person signs in with their own IrisAgent login. No API key needed.
Claude
- Open IrisAgent in Claude's directory and add it.
- Sign in with your IrisAgent account and click Allow access.
- Ask Claude about your support data.
ChatGPT
- Open IrisAgent in ChatGPT Plugins and click Install plugin.
- Sign in with your IrisAgent account and click Allow access.
- In a chat, type @ and pick IrisAgent.
Claude Code and Cursor
- Add the server:
https://mcp.irisagent.com/mcp - Sign in with your IrisAgent account from your tool's MCP settings.
- See the setup guide for exact commands.
Built for your security review
Your support data stays scoped, and you decide who stays connected.
Read only
Assistants can't change tickets, send replies, or publish articles.
Each person signs in
OAuth with each user's own IrisAgent login. No shared keys to pass around.
Scoped to your organization
An assistant can never choose or see another organization's data.
Admins stay in control
See every connection, and disconnect one or all of them right away.
New to IrisAgent?
See grounded AI answers on your own support data.
Any questions?
We got you.