Private, self-hosted AIfor regulated customer support
- Deploy inside your own environment: your data center or your cloud
- Full data sovereignty, zero data egress
- Audit-ready for banks, insurers, healthcare, and government
- Software only. No hardware to buy
What is on-premise, self-hosted AI customer support?
On-premise AI customer support is agentic AI that runs entirely inside infrastructure you control, instead of a shared vendor cloud. IrisAgent Private deploys the full support stack (AI chat resolution, agent assist, ticket automation, knowledge management, and QA) into your own on-premise data center or your own private cloud account. Your tickets, customer data, and knowledge base never leave your network, so you get modern AI support without sending sensitive data to a third party. It is software, not hardware: we install on the infrastructure you already run.
- Data sovereignty: inference, retrieval, and logging all happen inside your boundary, with zero data egress and an air-gapped option.
- Deploy anywhere you control: your data center, or your VPC on AWS, Azure, or Google Cloud. We do not sell or ship hardware.
- Audit-ready by design: grounded answers, full audit trail, role-based access, and guardrails that keep regulated decisions with your team.
By the IrisAgent team · Last updated June 26, 2026
Your infrastructure. Your models. Your control.
IrisAgent Private installs into the environment you already run. Pick the deployment model that matches your security and compliance posture. There is no hardware to purchase and nothing leaves your perimeter.
Your on-premise data center
Run entirely behind your firewall, including fully air-gapped networks with no outbound internet access.
- Installs on your existing servers
- Air-gapped option, zero external calls
- You own the full data path
Your own cloud (VPC)
Deploy into your AWS, Azure, or Google Cloud account so data stays in your tenant under your IAM and security controls.
- Runs in your VPC, your region
- Your encryption keys and policies
- No shared multi-tenant cloud
Hybrid
Keep sensitive workloads on-premise while bursting non-sensitive compute to your cloud, on one governed platform.
- Split by data sensitivity
- One governance and audit layer
- Flexible to your architecture
Your data never leaves your environment
- Zero data egress: inference, embeddings, retrieval, and logging all run inside your boundary, with no external model API calls.
- Run open or private models in your environment, or bring your own approved models. Weights and data stay in your control.
- Air-gapped ready for the most sensitive networks, with no outbound connectivity required.
Audit-ready answers your examiners can trust
- Every answer is grounded in your approved knowledge sources and traceable to source, so you can show exactly why the AI responded the way it did.
- Full audit trail on every interaction, with role-based access controls and guardrails that keep regulated decisions with your team.
- Aligned with SOC 2 Type II, HIPAA, GDPR, CCPA, and PCI DSS requirements.
The full IrisAgent platform, deployed privately
- AI chat resolution, agent assist, ticket automation, knowledge management, and auto QA, all running inside your environment.
- Connects to your ticketing, CRM, and knowledge systems behind your firewall.
- Predictable annual flat fee with unlimited resolutions. No per-token or per-query usage surprises.
Why regulated teams choose a private deployment
Modern AI support without sending sensitive data to a shared cloud.
operations
Any questions?
We got you.
AI for financial services
Secure, compliant AI support for banks, credit unions, and fintech.
Explore fintech support AI →AI for healthcare
HIPAA-aligned AI support that keeps patient data private.
Explore healthcare support AI →Accuracy and guardrails
How IrisAgent keeps answers grounded, accurate, and auditable.
See how accuracy works →Bring enterprise AI support inside your perimeter
Deploy IrisAgent in your own data center or cloud, with full data sovereignty and audit-ready answers. Book a briefing and we will scope a private deployment for your environment.
Book a private deployment briefing