Intelligent and Real-time
Support Operations
Support Operations
Automated tagging, routing and prioritization
of tickets. Get rid of manual reporting and
know top areas of concerns instantly.
of tickets. Get rid of manual reporting and
know top areas of concerns instantly.
Automated tagging, routing and prioritization
of tickets. Get rid of manual reporting and
know top areas of concerns instantly.
of tickets. Get rid of manual reporting and
know top areas of concerns instantly.
Tag and route
tickets automatically
tickets automatically
IrisAgent discovers tags customized to your domain and automatically tags new tickets. Get rid of manual and inaccurate tagging for good.
Predict and prevent
escalations proactivelyPredict and prevent
escalations proactively
escalations proactivelyPredict and prevent
escalations proactively
Discover at-risk tickets with automated revenue and customer sentiment impact analysis for every ticket and bug. Act on urgent tickets with real-time severity, customer health and sentiment monitoring and alerts.
Early warning engine to discover customer issues proactivelyEarly warning engine to discover customer issues proactively
Get real-time alerts about trending product and customer experience issues detected from anomalies in support and product data.
Transform your customer
support operations
support operations
45% FASTER
response times
60% REDUCTION
in escalations
35% TICKETS
responded with AI
