We integrate with your CRMs
to know when a customer is up
for renewal
Understand your
customer's journey
customer's journey
Prevent customer escalations and churn.
Customer 360 view to help you renew and
retain customers.
Customer 360 view to help you renew and
retain customers.
Prevent customer escalations and churn. Customer 360
view to help you renew and retain customers.
view to help you renew and retain customers.
Don't operate in the dark and
hunt for important customer
information across different
platforms.
hunt for important customer
information across different
platforms.
Don't operate in the dark
and hunt for important
customer information
across different platforms.
and hunt for important
customer information
across different platforms.
Know when customer
sentiment drops in real time
sentiment drops in real time
- Sentiment detection and trends from support
tickets to gauge customer unhappiness - We predict escalation and churn risk
proactively. Get daily and weekly reports
on customers whose score deteriorated
and why - Don’t just rely on surveys and get 100%
coverage of all customers
Real-time alerts when
customer sentiment drops
customer sentiment drops
- Sentiment detection and trends from
support tickets to gauge customer
unhappiness - We predict escalation and churn risk
proactively. Get daily and weekly
reports on customers whose score
deteriorated and why - Don’t just rely on surveys and get 100%
coverage of all customers
Get a 360 degree view of every customer
Get real-time customer health scores based on 10+
support and product signals. Tailor your conversation
to the customer's product adoption journey and deeply
empathize with their experiences -- all with their churn
risk score, priority level and renewal dates at your fingertips.
support and product signals. Tailor your conversation
to the customer's product adoption journey and deeply
empathize with their experiences -- all with their churn
risk score, priority level and renewal dates at your fingertips.
Know the customer’s product
adoption journey and customize
your conversations accordingly
adoption journey and customize
your conversations accordingly
Don’t give a cookie-cutter response
to every customer but empathize
deeply
to every customer but empathize
deeply
We integrate with your CRMs to know
when a customer is up for renewal
when a customer is up for renewal
Know the customer’s product
adoption journey and customize your
conversations accordingly
adoption journey and customize your
conversations accordingly
Don’t give a cookie-cutter response
to every customer but empathize
deeply
to every customer but empathize
deeply
Transform your customer
support operations
support operations
45% REDUCTION
in resolution time
60% REDUCTION
in escalations
35% TICKETS
responded with AI
Features
we support
we support
Respond to incidents & outages
Respond to incidents & outages
Respond to incidents & outages
IrisAgent highlights if a particular ticket is caused by an ongoing outage on ticket page.
Early Warning Engine
Early Warning Engine
Early Warning Engine
Find top issues impacting customers from anomalies in support tickets.
Automatic tagging of tickets
Automatic tagging of tickets
Automatic tagging of tickets
Using ML, IrisAgent discovers and applies tags for tickets customized to your industry.
Learn from similar tickets
Learn from similar tickets
Learn from similar tickets
IrisAgent cross-references new tickets with resolved issues to identify common themes and reduce MTTR.
Knowledge base search
Knowledge base search
Knowledge base search
Using machine learning, IrisAgent suggests the best matching articles from knowledge base.
Sentiment analysis
Sentiment analysis
Sentiment analysis
Discover nuances in customer language to gauge their experience with the service.