Understand your customers better
Prevent customer escalations and churn. Customer 360 view to help you renew and retain customers.
Don’t operate in the dark and hunt for important customer information across different platforms. Let AI do its job.
UPLEVEL YOUR CUSTOMER GAME
Real-time alerts when customer sentiment drops
- Sentiment detection and trends from support tickets to gauge customer unhappiness
- We predict escalation and churn risk proactively. Get daily and weekly reports on customers whose score deteriorated and why
- Don’t just rely on surveys and get 100% coverage of all customers
Customer risk score and priority at your fingertips
We're up to date with customer need-to-knows as standard. Tailor your conversation to the customer's product adoption journey and deeply empathize with their experiences -- all with their churn risk score, priority level and renewal dates at your fingertips.
- We integrate with your CRMs to know when a customer is up for renewal
- Know the customer’s product adoption journey and customize your conversations accordingly
- Don’t give a cookie-cutter response to every customer but empathize deeply
DRIVE MORE BUSINESS WITH CUSTOMER HEALTH VISIBILITY
Prevent customer escalations and churn
Context is everything. Use signals and alerts from multiple sources to empower the right actions and optimize customer happiness.
Improve CSAT
Customers don’t just want to feel valued. They want you to make their lives easier. Proactive support generates loyalty.
Get daily and weekly reports
Know which customer accounts to prioritize based on business objectives