Better collaboration and
partnership with
engineering teams
AI-powered issue
discovery and triaging
discovery and triaging
Correlate support tickets with engineering and
DevOps issues to contextualize user issues
and prevent costly engineering escalations.
Automated two-way workflows.Correlate support tickets with engineering and
DevOps issues to prevent costly engineering
escalations. Automated two-way workflows.
DevOps issues to contextualize user issues
and prevent costly engineering escalations.
Automated two-way workflows.Correlate support tickets with engineering and
DevOps issues to prevent costly engineering
escalations. Automated two-way workflows.
Enable seamless collaboration in your
organization
organization
Enable seamless
collaboration in your
organization
collaboration in your
organization
FOR CUSTOMER SUPPORT TEAMS
Real-time correlation of tickets, alerts & bugs for faster resolution
IrisAgent can identify when a product release or
feature regression/bug is the source of a customer
issue. Resolve support tickets faster and get alerts
about product bugs.
feature regression/bug is the source of a customer
issue. Resolve support tickets faster and get alerts
about product bugs.
Workflow automations to
save manual labor and
avoid mistakes
save manual labor and
avoid mistakes
Instant problem discovery
to help you resolve
support tickets faster
to help you resolve
support tickets faster
FOR CUSTOMER SUPPORT TEAMS
Real-time correlation of tickets, alerts & bugs for faster resolution
IrisAgent can identify when a product release or
feature regression/bug is the source of a customer
issue. Resolve support tickets faster and get alerts
about product bugs.
feature regression/bug is the source of a customer
issue. Resolve support tickets faster and get alerts
about product bugs.
Better collaboration and
partnership with engineering
teams
partnership with engineering
teams
Workflow automations to
save manual labor and avoid
mistakes
save manual labor and avoid
mistakes
Instant problem discovery to
help you resolve support
tickets faster
help you resolve support
tickets faster
FOR CUSTOMER SUPPORT TEAMS
Discover trending
customer issues with
anomaly detection
customer issues with
anomaly detection
Our Early Warning Engine detects product and
customer experience issues based on anomalies and
trends in support data.
customer experience issues based on anomalies and
trends in support data.
Find and Resolve impactful
issues that are affecting
customers at scale
issues that are affecting
customers at scale
Find and Resolve impactful issues
that are affecting customers at scale
that are affecting customers at scale
Create automated
workflows for real-time
alerts
workflows for real-time
alerts
Create automated workflows for
real-time alerts
real-time alerts
Collaborate with internal
product and engineering
teams
product and engineering
teams
Collaborate with internal product
and engineering teams
and engineering teams
FOR PRODUCT AND ENGINEERING TEAMS
Know the revenue and customer sentiment impact of product bugs
- Prioritize product bugs with a significant
impact on customer support - Know which customers are impacted by
key bugs - Bugs and tickets are synchronized as
they update
Transform your customer
support operations
support operations
45% FASTER
response times
60% REDUCTION
in escalations
35% TICKETS
responded with AI