Empower agents with product context
Integrate support with engineering and product sources to contextualize user issues and prevent costly engineering escalations. Automated two-way workflows.
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Discover the source of customer issues to speed up resolution
IrisAgent can identify when a product release or feature regression/bug is the source of a customer issue. Resolve support tickets faster and get alerts about product bugs.
- Instant problem discovery to help you resolve support tickets faster
- Workflow automations to save manual labor and avoid mistakes
- Better collaboration and partnership with engineering teams
Discover trending customer issues with anomaly detection
Our Early Warning Engine detects product and customer experience issues based on anomalies and trends in support data.
- Solve for what’s most impactful. Find out which issues are affecting customers at scale
- Create automated workflows for real-time alerts
- Collaborate with internal product and engineering teams
Prioritize product bugs with business context
- Prioritize product bugs with a significant impact on customer support
- Know which customers are impacted by key bugs
- Bugs and tickets are synchronized as they update