AI-powered issue
discovery and triaging
Correlate support tickets with engineering and
DevOps issues to contextualize user issues
and prevent costly engineering escalations.
Automated two-way workflows.
Correlate support tickets with engineering and
DevOps issues to prevent costly engineering
escalations. Automated two-way workflows.
support agent
Enable seamless collaboration in your
organization
Enable seamless
collaboration
in your
organization
FOR CUSTOMER SUPPORT TEAMS
about
Real-time correlation of tickets, alerts & bugs for faster resolution
IrisAgent can identify when a product release or
feature regression/bug is the source of a customer
issue. Resolve support tickets faster and get alerts
about product bugs.
checkCircle
Better collaboration and
partnership with
engineering teams
checkCircle
Workflow automations to
save manual labor and
avoid mistakes
checkCircle
Instant problem discovery
to help you resolve
support tickets faster
FOR CUSTOMER SUPPORT TEAMS
Real-time correlation of tickets, alerts & bugs for faster resolution
IrisAgent can identify when a product release or
feature regression/bug is the source of a customer
issue. Resolve support tickets faster and get alerts
about product bugs.
support agent
checkCircle
Better collaboration and
partnership with engineering
teams
checkCircle
Workflow automations to
save manual labor and avoid
mistakes
checkCircle
Instant problem discovery to
help you resolve support
tickets faster
support agent
Discover trending
customer issues with
anomaly detection
Our Early Warning Engine detects product and
customer experience issues based on anomalies and
trends in support data.
support agent
checkCircle
Find and Resolve impactful
issues that are affecting
customers at scale
Find and Resolve impactful issues
that are affecting customers at scale
checkCircle
Create automated
workflows for real-time
alerts
Create automated workflows for
real-time alerts
checkCircle
Collaborate with internal
product and engineering
teams
Collaborate with internal product
and engineering teams
FOR PRODUCT AND ENGINEERING TEAMS
Know the revenue and customer sentiment impact of product bugs
  • Prioritize product bugs with a significant
    impact on customer support
  • Know which customers are impacted by
    key bugs
  • Bugs and tickets are synchronized as
    they update
support agent
Transform your customer
support operations
45% REDUCTION
in resolution time
60% REDUCTION
in escalations
35% TICKETS
responded with AI

© Copyright Iris Agent Inc. All Rights Reserved