Start for free, scale as you grow

Simple pricing for grounded AI support

Start free with AI chat and AI search on your own content. Upgrade when you need voice, agent assist, and AutoQA.

  • No credit card required
  • Setup in 24 hours
  • Cancel anytime

Free

Best for startups getting started with AI support

$0/mo

No credit card required

Start for free

Get started with:

  • IrisGPT chatbot with grounded answers
  • AI Search widget for your website and docs
  • Live agent handoff and automated tagging
  • Helpdesk connectors and knowledge sources

7 features included · compare all

Standard

Most popular

Best for growing support teams and mid-market

Starting at$500/mo

Scales with volume. Usage-based and enterprise pricing available.

Get started

Everything in Free, plus:

  • Voice AI for inbound and outbound calls
  • Agent assist inside your helpdesk
  • Support Analyst with grounded charts and weekly briefings
  • AutoQA and grounding QA on every conversation
  • Smart Operating Procedures with live incident status
  • Routing, sentiment, and Jira sync
  • SSO / SAML, training, and a dedicated account manager
  • No Powered by badge on AI Search

36 features included · compare all

Enterprise

Best for large organizations with custom requirements

Custom

Talk to sales for a quote

Contact sales

Everything in Standard, plus:

  • Customer health, churn risk, and product quality insights
  • Live Call Copilot and AI Agents for Text
  • Private, self-hosted deployment option

40 features included · compare all

Compare all features

Every capability, plan by plan.

FeaturesFree$0/moStandardFrom $500/moEnterpriseCustom
AI Agents for Customers
IrisGPT AI chatbot with grounded answers
AI Search widget for website, docs, and Confluence
Live agent handoff to your helpdesk
Voice AI for inbound and outbound callsAdd-on
IrisGPT for Slack and Microsoft Teams
Smart Operating Procedures with actions and testing
Live status page incidents in answers
Shopify order answers with product cards
AI Agents for Text (inbound SMS and campaigns)Add-onAdd-on
Agent Assist
Suggested resolutions with sources and screenshots
Reply, notes, and email drafts from the helpdesk sidebar
Real-time ticket summaries
Training on historical tickets
One-click ticket reply
Live Call Copilot for phone agentsAdd-on
Triage and Automation
Automated tagging written back to tickets
Intelligent routing and prioritization
Sentiment and escalation detection
Act now and high priority case views
Automatic Jira and helpdesk ticket sync
Early Warning Engine for emerging issues
Quality and Knowledge
AutoQA with rule packs, weighting, and evidenceAdd-on
Grounding QA for AI answers
Knowledge gap detection and AutoKB articles
One product catalog across knowledge, procedures, and cases
Support Analyst and Insights
Support Analyst: ask questions, get grounded chartsAdd-on
Weekly Support Analyst briefings
Topic analytics across tickets and chats
AI impact metrics and resolution exports
Customer health and churn riskAdd-onAdd-on
Product quality and RCA insights
Platform and Integrations
Helpdesk and CRM connectors
Knowledge sources: websites, Confluence, files, and help centers
Jira, GitHub, and PagerDuty connectors
Support and engineering alerts
Security and Service
Email support
Phone support
Training
Dedicated account manager
SSO / SAML
Private, self-hosted deploymentAdd-on
Free for startups

AI Search for your docs and help center, free

Embed AI Search on your website and it answers visitors from your own published content, never made up. Free with a small Powered by IrisAgent badge.

Try it free →
Add-ons

Supercharge your plan

Purchase these capabilities on top of any plan

Voice AI

Automate inbound and outbound phone support with natural-sounding AI agents. Multilingual, with intelligent routing and seamless human handoff.

Learn more about Voice AI →

AI Agents for Text

New

Opted-in outbound campaigns and inbound SMS, grounded in your knowledge base. Procedures run the conversation instead of a blast.

Learn more about AI Agents for Text →

Helpdesk

New

One inbox for AI and human agents, with statuses, routing, internal notes, and analytics. Runs standalone or on top of Zendesk, Salesforce, and Intercom.

Learn more about Helpdesk →

Sales Agent

AI-powered inbound lead qualification, engagement, and meeting booking. Integrates with Salesforce and HubSpot CRM.

Learn more about Sales Agent →

Support Analyst

Natural language search and instant analytics across your ticket data. Get ad-hoc reports and deep sentiment analysis with zero setup.

Learn more about Support Analyst →

AutoQA

Always-on quality assurance monitoring across 100% of conversations. Custom scorecards, real-time alerts, and coverage for both AI and human agents.

Learn more about AutoQA →

Customer Health

Real-time health scoring with churn risk prediction. Get a 360-degree view of every customer and proactive alerts before escalations happen.

Learn more about Customer Health →

Private, Self-Hosted AI

New

Run IrisAgent inside your own environment, on-premise or in your own cloud. Full data sovereignty, zero egress, and audit-ready SOC 2, HIPAA, and GDPR alignment.

Learn more about Private, Self-Hosted AI →

Need help choosing the right add-ons?

Talk to Sales →

Not sure which AI support tool is right for you?

See how IrisAgent compares to traditional chatbots and rule-based support tools on accuracy, setup time, and pricing.

Compare IrisAgent with Alternatives →

Why teams choose IrisAgent

See how we compare to other solutions

⚡

Fastest Time to Value

Go live in 24 hours, not weeks. No complex setup or engineering resources required.

24 hrsavg. deployment
🎯

Hallucination-Free AI

Our proprietary engine grounds every response in your data. No made-up answers, ever.

95%+accuracy rate
🔗

Native Integrations

Works with your existing helpdesk. Zendesk, Salesforce, Intercom, Freshworks & more.

15+integrations
💰

Proven ROI

Customers see measurable impact within the first month. Automate up to 60% of tickets.

60%ticket automation
💬What Customers Say

Trusted by support teams worldwide

See how companies like yours are transforming their customer support with IrisAgent

160Kmins saved in H1
"The IrisAgent partnership continues to be a key enabler in our journey to modernize and scale customer support at Dropbox—with AI at the core."
MM

Maria McSweeney

Head of Global Support & Board of Directors

Dropbox

2M+Tickets Resolved
98%Avg CSAT Score
60%+Avg Auto-Resolution
<30secsAvg Response Time

Trusted by leading companies

Dropbox
Zuora
InvoiceCloud
MyGames
Choreograph
XTM
🔒SOC 2 Type II
🇪🇺GDPR Compliant
🏥HIPAA Ready
⏰99.9% Uptime
FAQs

Pricing questions, answered

Everything you need to know about our plans

The Free plan includes IrisGPT Chatbot with GenAI answers, the AI Search widget for your website, help center, or docs, CRM connectors, automated tagging, and email support. On the Free plan, AI Search shows a small Powered by IrisAgent badge. It's perfect for startups getting started with AI-powered support.

Yes. Embed the AI Search widget on your website, help center, or docs and it answers visitors from your own published content, with a Powered by IrisAgent badge. Paid plans remove the badge and add chat, voice, and agent assist on the same content.

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll get immediate access to new features. When downgrading, changes take effect at the next billing cycle.

Yes, we offer trial options for our Standard plan. Contact our sales team to discuss your needs and set up a trial period that works for you.

We accept all major credit cards, ACH bank transfers, and wire transfers for Enterprise plans. Annual billing is available with additional savings.

Yes. Early-stage startups can start with the Free plan, including AI Search for their docs and help center, and we offer special pricing for qualified nonprofits and startups on paid plans. Contact us to learn more.

Add-ons like Voice AI, Sales Agent, and Support Analyst can be purchased separately on top of any plan. They are billed monthly and can be added or removed at any time. Contact sales for add-on pricing.

Voice AI automates inbound and outbound phone support with natural-sounding AI agents. It supports multilingual conversations, intelligent call routing, and seamless handoff to human agents when needed.

Still have questions? Contact our team →