AI Call Center on the contact center you already run
What is an AI call center?
An AI call center uses voice AI agents to answer inbound calls, understand callers in natural speech, and resolve routine requests end to end, while your agents take the complex and sensitive calls. With IrisAgent, it is a resolution layer on top of the contact center you already run, not a new phone system.
- Resolves, not just routes: refunds, resets, bookings, and record updates on the call.
- No migration: keep your numbers, routing, recording, and agent desktops.
- Grounded: every answer validated against your own data before it is spoken.
- One quality program: AutoQA scores 100% of AI and human calls.
By Palak Dalal Bhatia, CEO & Co-founder, IrisAgent · Last updated November 6, 2026
Resolve routine calls end to end
Start with order status, access, billing, and scheduling, where the answer already lives in a system of record.
Keep your contact center. Add AI on top.
A helpdesk is optional. If you run one, transcripts and outcomes write back to the ticket. See all integrations.
Hand off with full context
Your agents start where the AI stopped. The caller never repeats themselves, and a clean transfer counts as a success.
Grounded, verified, and secure
Caller identity is checked by your own systems through an API call, never by the model. SOC 2 Type II and HIPAA controls, PII redaction before storage, and private or in-region deployment for regulated call data.
AutoQA on 100% of calls, AI and human
Same rules and one dashboard for the AI and your agents, so you can trust the AI on the phone and coach your team from the full queue.
Live in 24 hours
Start on the calls you cannot staff today. Expand by evidence.
Connect your contact center
Route scoped queues, hours, or intents to IrisAgent from Genesys, Five9, Amazon Connect, Talkdesk, NICE, and others.
Ground the agent
Connect your knowledge base, SOPs, and the systems it reads and acts on. Pick two or three high-volume intents.
Go live and expand
First live calls within 24 hours on after-hours and overflow. Add intents and hours as resolution holds.
How IrisAgent compares
Four ways to put AI on your phone line.
| Legacy IVR | Standalone voice bot | Replace the CCaaS | IrisAgent | |
|---|---|---|---|---|
| Migration | None | New number or SIP trunk | Full telephony rip-and-replace | None |
| Resolves the call | No, routes it | FAQs, actions vary | Depends on add-on | Yes, with backend actions |
| Grounded in your data | Fixed scripts | Often bolted-on KB | Vendor KB | Your KB, tickets, and systems |
| Handoff with context | Cold transfer | Into a new console | Inside the new CCaaS | Into your existing queues |
| QA coverage | 1% to 3% sample | Usually none | Sampled QA module | 100% of AI and human calls |
Vendor by vendor: best AI call center software. Replacing a phone tree: IVR to AI voice agents playbook.
Flexible pricing
Pick the model that matches your call volume. Telephony minutes stay with your carrier.
USAGE-BASED
$400
per month
From 2,000 included minutes, scaling to custom plans for higher volume.
RESOLUTION-BASED
$0.99 to $2
per resolved call
Your rate sits in this range based on monthly volume. Nothing charged when the call goes to a human. No per-seat fee.
Any questions?
We got you.
Related: Voice AI · AI answering service · AI outbound campaigns · AI call monitoring · 2026 voice AI benchmarks