Autopilot: AI Resolution Loop That Improves Itself
Autopilot turns every customer conversation into an upgrade. It spots where your AI falls short, drafts the missing procedures and knowledge articles, tests them in simulation, and ships them. The more support you handle, the smarter your AI gets.
One Loop. Four Stages. Always Running.
AI support does not fail loudly. It quietly misses intents, hits knowledge gaps, and follows stale procedures, and you find out weeks later from a CSAT dip. Autopilot runs a continuous loop that catches and closes those gaps for you, with a human approval step at every handoff.
1
Spot the gaps
Autopilot reads real cases and chats to surface workflow gaps and knowledge gaps, ranked by ticket volume.
2
Draft the fix
For every gap, it drafts a Smart Operating Procedure or an AutoKB article, automatically.
3
Test it
The Chatbot Playground replays each fix against simulated conversations so you validate it before launch.
4
Ship and measure
Approved fixes go live across every channel, and Impact analytics measures the lift, then the loop repeats.
It Finds Your AI's Blind Spots Before Your Customers Do
Autopilot continuously reads your real cases and chat transcripts and surfaces two kinds of gaps: workflow gaps, where customers ask something your AI has no defined procedure for, and knowledge gaps, where an intent has no supporting article. Each gap is ranked by the number of tickets behind it, so your team always fixes the highest-impact issue first.
It Writes the Fix, Not Just a To-Do List
Most tools hand you a report and leave the work to you. Autopilot closes the loop. For every gap it finds, it drafts the fix automatically: an AI-recommended Smart Operating Procedure for workflow gaps, and an AutoKB knowledge article for knowledge gaps.
Two fix types means full coverage, both "we have no article" and "we have no defined way to handle this." Every draft waits for your approval before it ships, so you stay in control while the manual backlog disappears.
Two fix types means full coverage, both "we have no article" and "we have no defined way to handle this." Every draft waits for your approval before it ships, so you stay in control while the manual backlog disappears.
Test Every Fix in Simulation, With Zero Risk
Before anything reaches a customer, the Chatbot Playground replays each new procedure or article against simulated conversations. Reviewers see the improved answer side by side with the old one and approve with confidence. No guessing, no risk to live traffic, no surprises after launch.
Ship Across Every Channel, Then Watch the Lift Compound
Approved fixes flip from recommended to live and deploy across every channel your customers use. Impact analytics measures the result, deflection, resolution rate, and escalations avoided, then feeds the next cycle. The busier your queue, the faster Autopilot finds and closes its own gaps, so your AI keeps getting better instead of plateauing.
Transform your CX
operations
operations
60%+
auto-resolved
10x
faster responses
$2.4M+
customer savings
95%
accuracy rate
Any questions?
We got you.
