Everything teams ask about grounded, hallucination-free AI

Yes. IrisAgent is SOC 2 Type II certified and GDPR compliant. Data is encrypted at rest and in transit, and we operate on an enterprise-grade security posture with a 99.9% uptime SLA. For healthcare workloads, IrisAgent is also HIPAA ready. You can review our security practices and request current reports at irisagent.com/security.

Your data is processed under strict access controls and encrypted end to end. Enterprise customers with region-specific data residency or processing requirements should talk to our team so we can align hosting and data-handling to your compliance program. We scope residency requirements as part of enterprise onboarding rather than applying a one-size-fits-all default.

No. IrisAgent grounds responses in your knowledge base, ticket history, SOPs, and connected systems to answer your customers. Your data is not used to train shared or third-party foundation models. Grounding is retrieval-based against your own content, which is also what keeps answers accurate and hallucination-free.

IrisAgent supports enterprise access controls, encryption at rest and in transit, and monitoring across conversations. AutoQA can review 100% of conversations for quality and compliance, giving security and CX leaders an audit trail of how the AI answered and where it handed off.

IrisAgent integrates natively with Zendesk, Salesforce Service Cloud, Intercom, Freshworks, Zoho, Jira, PagerDuty, and GitHub, among others. Integrations are no-code: connect your helpdesk and IrisAgent configures against your knowledge base and past tickets. See the full list at irisagent.com/integrations.

The integrations are bi-directional: IrisAgent reads context from your helpdesk and CRM and can take action back in them, updating tickets, routing, and syncing status, while grounding answers in the data already in those systems. There's no custom development required to connect Zendesk or Salesforce.

Yes. Beyond helpdesk and CRM connectors, IrisAgent can call your backend systems to resolve real work: looking up orders, processing refunds, updating accounts, and resetting passwords, by executing workflows you define in plain-English Smart Operating Procedures. This is how it resolves tickets end to end instead of only deflecting them.

Unified Search lets IrisAgent search across all of your connected knowledge sources (help center, docs, tickets, and internal systems) from one grounded index, so both customers and agents get a single accurate answer instead of digging through silos. This same FAQ content is structured to be ingested by Unified Search out of the box.

Every response is grounded in your actual data (knowledge base, SOPs, ticket history, and connected systems) rather than generated freely. Our Hallucination Removal Engine validates each answer against your sources before it ships, so the AI won't invent policies, prices, or facts. IrisAgent is a grounded support agent, not a generic GPT wrapper or a deflection bot.

IrisAgent achieves 95%+ accuracy by validating answers against your knowledge base before responding. Because grounding is retrieval-based, accuracy improves as your content improves, and you can see how we measure and prove it at irisagent.com/accuracy.

IrisAgent knows its limits. When confidence is low, it hands off seamlessly to a human agent with full conversation context, with no dead ends and no fabricated answers. That confidence threshold is part of why enterprises in high-stakes categories trust it where wrong answers cost real money.

Yes. You can configure the AI's personality, set custom responses for specific scenarios, and encode guardrails and escalation rules as Smart Operating Procedures written in plain English, with no code required. Your CX team can build, test, and update this behavior in minutes.

Most customers go live within 24 hours. Our onboarding team handles the heavy lifting: you connect your helpdesk, and we configure the AI against your knowledge base and past tickets. There's no custom development required to get started.

IrisAgent resolves conversations across chat, email, and voice from one grounded engine, so every channel gives the same verified answer. Voice AI answers calls instantly with no menus or hold music and runs on the same grounding and validation as chat and email.

IrisAgent autonomously resolves 50%+ of tickets, and many teams see 60%+ of conversations resolved end to end as grounding and workflows mature. Dropbox, for example, saved 160,000 agent minutes. Because it takes action in your backend systems, resolution counts real work completed, not just deflection.

Pricing is tailored to your ticket volume, channels, and enterprise requirements. The fastest path is to book a demo so we can scope your use case, or review current options at irisagent.com/pricing and estimate impact with our ROI calculator.

Yes. You can try IrisAgent on your own tickets to see grounded resolution on your real data before committing. Reach out and we'll set up a run against a sample of your historical conversations.

Enterprise customers get a 99.9% uptime SLA plus a dedicated onboarding and success team. Documentation, a live status page, and direct support are available so your team always has a path to a human when they need one.