AI agents that resolve support tickets without hallucinations
Trusted by Fortune 500 support teams and serving 1M+ tickets a month
Safe automation for teams that need real support resolution.
support operations
Everything you need to automate support safely
Built to resolve real support work with grounded AI, workflow automation, and clean human handoff
Grounded in your data. Validated before every answer.
- IrisAgent is grounded in your knowledge base, ticket history, SOPs, and connected systems — not generic AI guesses.
- It responds with context, handles edge cases, and hands off to a human when confidence is low.
Turn your SOPs into automation in plain English
- Write operating procedures in natural language, and IrisAgent compiles them into executable workflows your team can trust.
- No brittle decision trees and no engineering bottlenecks — your CX team can build, test, and update workflows in minutes.
Resolve real support work, not just simple questions
- Connect your backend systems and let AI take action — processing refunds, updating accounts, resetting passwords, and completing routine tasks without agent intervention.
- Automate the repetitive work that fills your queue so your team can focus on complex, high-value customer issues.
Tag, triage, and route automatically
- IrisAgent categorizes incoming requests instantly and routes them to the best-fit queue, workflow, or human agent.
- Eliminate manual triage, reduce misrouted tickets, and keep every conversation moving toward resolution.
Catch risk early and hand off cleanly
- Detect when customer sentiment drops and surface conversations that need human attention before they escalate.
- Use customer health, sentiment, and revenue signals to protect important accounts and preserve the customer experience.
Go live in 24 hours
Most AI tools take months to deploy. IrisAgent gets you up and running in a single day.
Connect
Connect IrisAgent to Zendesk, Salesforce, Intercom, or Freshworks in just a few clicks. No engineering required.
Train
Our AI automatically ingests your knowledge base, past tickets, and SOPs. It learns your tone, your products, your edge cases.
Automate
Start resolving tickets automatically. IrisAgent handles the routine stuff while your team focuses on complex issues.
The Impact of AI-Powered Support
Real results from teams using IrisAgent
Frequently asked questions
Everything you need to know about IrisAgent
Most customers go live within 24 hours. Our onboarding team handles the heavy lifting — just connect your helpdesk and we'll configure the AI based on your knowledge base and past tickets.
Yes! We integrate natively with Zendesk, Salesforce Service Cloud, Intercom, Freshworks, Zoho, and more. No custom development required — just a few clicks to connect.
Absolutely. We're SOC 2 Type II certified and GDPR compliant. Your data is encrypted at rest and in transit. We also support HIPAA compliance for healthcare customers.
IrisAgent knows its limits. When it encounters a question it can't confidently answer, it seamlessly hands off to a human agent with full conversation context — no awkward transitions.
We achieve 95%+ accuracy by grounding every response in your actual data. Our Hallucination Removal Engine validates answers against your knowledge base — no made-up information, ever.
Yes! You can configure the AI's personality, set custom responses for specific scenarios, and create Smart Operating Procedures in plain English. No coding needed.
Support Automation within 24 hours
