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    Auto-resolve support tickets
    caused by product failures
    Deflect and resolve tickets caused by outages, performance issues
    and feature bugs. Proactively contact and delight impacted customers
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    Find trends and insights
    from customer support data
    Track sentiment of tickets and popular features. Create
    tight feedback loop with customers and product.

- Our Best Solution -


  • Proactive Support

    Know what technical incidents/outages are causing support tickets in real-time. Proactively reach out to impacted customers.

  • Discover Related Tickets

    Learn from resolutions of previous similar tickets. Don't start from scratch every single time.

  • Automatic Tag Generation

    See tags for granular product features and ticket reasons. With analytics built-in, discover insights like which product features get most 'how-to' tickets.

Technical Incident/Outage Visibility for better Root Cause Analysis of Tickets

We tell you which technical incident, performance issue or software release is the reason behind a ticket. We help you quickly resolve the ticket with this information and delight your customers.

Sentiment Analysis
for Tags and Tickets

Discover features being talked about most negatively and improve documentation and potential bugs.

AI Platform that finds
the root-cause of support tickets​

01Technical Incident/Outage

02Feature Regressions/Bug

03Related Issues from past

Connected to your existing support platforms

Install Iris in minutes without requiring any technical knowledge

Iris for Zendesk Support

Iris for Salesforce Service Cloud

our team Members

M_Adnan Arif

CEO Founder

It is a long established fact that a reader will be distracted

Adnan Arif

Web Designer

Ali Jaun

Web Developer