Proactively Solve Customer Support Issues using AI

Identify trending customer issues with real-time product and user context. Resolve problems before they're problems.

support agent

Spend less time finding bugs and Resolve issues faster

Quickly learn why users are having an issue, what product changes contributed to the problem, and point to the solutions.
IrisAgent integrates with the bug tracker, monitoring and alerting tools you're already using.

Incident
1,500,000

Support Tickets Processed

500

Support Agents Serviced

12

Platform Integrations

Pinpoint the problem and solve it.

Stop escalating issues to engineering because of a lack of proper context.

GET AI-POWERED SUPPORT
knowledge base search

Let AI resolve common tickets


Don't reinvent the wheel for every common support ticket. Leverage AI and save your agents' time.

  • AI-powered recommended resolution to avoid grunt work
  • Suggested knowledge base articles by indexing knowledge from different places
  • AI learns from similar tickets and previous responses
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similar ticket

Discover the source of user issues using real-time product context


Save time and effort of your support agents. Help your support agents respond faster.

  • Instant problem discovery using internal ops and product signals such as bugs, logs, alerts and incidents.
  • Get real-time alerts for major incidents and service interruptions
  • Learn from resolved tickets and knowledge base

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product issues

Discover trending customer issues with anomaly detection


Our Early Warning Engine detects product and customer experience issues based on anomalies and trends in support data.

  • Solve for what’s most impactful. Find out which issues are affecting customers at scale
  • Create automated workflows for real-time alerts
  • Collaborate with internal product and engineering teams
tags

Automated tagging and intelligent routing


IrisAgent discovers tags customized to your domain and automatically tags new tickets. Eliminate manual and inaccurate tagging.

  • Route tickets to the right support agent based on their expertise
  • Analytics about resolution times and ticket volume for different tags

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How IrisAgent transforms your customer support

Faster response time

Resolve tickets quickly with IrisAgent’s suggested solutions. Give your customers the ability to solve issues on their own.

Improve CSAT

Customers don’t just want to feel valued. They want you to make their lives easier. Proactive support generates loyalty.

Decrease ticket volume

Solve your customers’ problems where they are. Free up your support and engineering teams to focus on what really matters.

Supercharge your support operations today

GET STARTED

Get Started

Give actionable insights to your support agents within the ticket page of your support platforms. Avoid context switches. Connect to your support platforms in just a few minutes!


Get more value from our partnerships and integrations

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