Resolve, assist, and scoreevery interaction on the helpdesk you already run

Grounded agents resolve work across chat, email, voice, and text. AutoQA scores 100% of interactions. Support Analyst surfaces recurring issues and at-risk accounts. Humans and AI run the same procedures, rubrics, and knowledge. Live in 24 hours on Zendesk and the helpdesk you already trust.
Overlay, not rip-and-replace. Go live in 24 hours.

100% AutoQA coverage, 95%+ grounded accuracy, and live in 24 hours.

IrisAgent
Live
1423
892
532
Unified Support Platform
Chat
1423
today
Email
892
today
Voice
532
today
One AI. Every channel. Every query.
2,847
Resolved
52%
Automation
95%
Tag Accuracy
Omnichannel
Intelligence

Trusted by mid-market and enterprisesupport teams on the helpdesk they already run

Tekion logo
Dropbox logo
Zuora logo
InvoiceCloud logo
MY.GAMES logo
Choreograph logo
XTM logo
Tekion logo
Dropbox logo
Zuora logo
InvoiceCloud logo
MY.GAMES logo
Choreograph logo
XTM logo

Win on CX: understand, standardize, automate

One operating loop for support ops. Same intelligence for humans and AI. Governance built in.

Understand

See what tickets are really saying

Support Analyst clusters recurring issues, flags escalations, and rolls up at-risk accounts from every conversation, AI or human. Ask in plain English. Ship the theme to product and ops, not just a ticket count.

See Support Analyst →
Standardize quality

Score every interaction, AI and human

AutoQA covers 100% of conversations with the same rubrics your coaches already trust. Spot coaching moments without sampling bias. Quality becomes a system, not a weekly audit.

Explore AutoQA →
Automate with governance

Resolve with SmartOps and confidence handoff

Turn SOPs into executable workflows in plain English. Grounded agents act on your systems, then hand off with full context when confidence is low. Live in 24 hours on the helpdesk you already run.

See ticket automation →

Same intelligence for every agent, human or AI

IrisAgent runs one grounded layer next to the ticket. Rubrics, knowledge base, and Smart Operating Procedures are shared. When AutoQA scores a call or chat, it uses the same standard your coaches wrote. When an AI agent resolves or hands off, it follows the same SOP a human would open. When Support Analyst surfaces a recurring theme, it reads AI and human conversations together. One loop. Continuous improvement without a second source of truth.

  • ✓Same rubrics in AutoQA for AI and human interactions
  • ✓Same KB and SOPs for Voice, Text, Agent Assist, and ticket automation
  • ✓Same confidence handoff rules so customers never feel a bot cliff
  • ✓Same ticket context in Zendesk, Salesforce, Intercom, Freshworks, and HubSpot

Your tickets already contain the roadmap

  • Every conversation IrisAgent touches is tagged and clustered. Spot the bug driving a week of contacts. Catch the spike before the postmortem.
  • Ask which accounts show negative sentiment and repeat tickets, and get a structured answer in seconds with Support Analyst.
See Support Analyst
IrisAgent AI
Always available
✓ 98%
⚡ 0.8s
How do I reset my password?
I can help you reset your password. Click Settings → Security → Reset Password. Would you like me to send a reset link to your email?
Smart OP Builder
Natural Language
Compiled Logic
Your SOP in Plain English
💬When a customer asks about a refund...
🔍Look up their order using the Order API
📅Check if it's within the 30-day return window
✅If eligible, process the refund automatically
⚡If not, offer store credit and escalate if needed
📧Send confirmation email with refund details
Auto-compiled Workflow
intentrefund_request
apiGET /orders/{id}
conditiondays_since_purchase ≤ 30
actionPOST /refunds
fallbackoffer_credit → escalate
actionPOST /notifications/email

100% visibility into every conversation

  • Stop sampling a slice of chats and hoping. AutoQA scores AI and human work against your rubrics and surfaces coaching moments.
  • Quality stays tied to the same standards you already run. See AutoQA for full coverage on the helpdesk overlay.
Explore AutoQA

Suggested resolution beside the agent

  • IrisAgent sits in the helpdesk sidebar your team already lives in. Drafts, sources, similar tickets, and next steps appear next to the ticket.
  • Agents resolve faster without leaving Zendesk or Freshworks. See Agent Assist.
See Agent Assist
IrisGPT Agent Assist
AI Co-pilot Active
Chat QuerySarah M.
""
AI SUGGESTION
94% match

Based on similar tickets, this is likely a cache issue. Suggest clearing browser cache and cookies.

KB-2341: Post-Update AccessView →
42%
Deflection Rate
0.9s
Avg Response
94%
CSAT
Workflow Automation
Processing
📩
Ticket Received
Processing in 0.3s...
ACTIVE
🔍
AI Analysis
Processing in 0.3s...
🏷️
Auto-Tagged
Processing in 0.3s...
👤
Routed to Agent
Processing in 0.3s...
✅
Resolved
Processing in 0.3s...
0.8s
Avg Time
99.2%
Accuracy
2,847
Today

Turn SOPs into automation in plain English

  • Write the refund rule the way ops already writes it. IrisAgent compiles it into an executable workflow, acts on connected systems, and escalates when confidence is low.
  • No brittle trees. No engineering bottleneck for every edge case. See ticket automation.
See ticket automation

Resolve calls on the telephony you already run

  • Voice uses the same grounded engine as chat and email. Answers are verified before they ship. Low confidence hands off cleanly with context.
  • Overlay pattern for Zendesk Talk and similar stacks. See Voice AI.
See Voice AI
Voice AI Agent
Live call
Caller
Hi, I was double charged for my subscription this month.
IrisAgent Voice
I see the duplicate charge from May 12. I have refunded $49 to your card, it will post in 2 to 3 days.
Grounded in Billing KB
0:38
Handle time
100%
Grounded
No agent
Resolution
IrisAgent AI
Always available
✓ 98%
⚡ 0.8s
How do I reset my password?
I can help you reset your password. Click Settings → Security → Reset Password. Would you like me to send a reset link to your email?

AI agents for text next to the ticket

  • Opted-in SMS campaigns and inbound texts run as another channel on the helpdesk overlay. Same grounding. Same procedures. Not a second inbox.
  • See AI Agents for Text.
See AI Agents for Text

Keep your helpdesk. Add IrisAgent.

  • Connect Zendesk, Salesforce, Intercom, Freshworks, HubSpot, or Zoho. IrisAgent works beside the ticket. No rip-and-replace contact center.
  • Most teams go live in 24 hours. Start with the Zendesk overlay or see all integrations.
Zendesk overlay
IrisAgent
Live
1423
892
532
Unified Support Platform
Chat
1423
today
Email
892
today
Voice
532
today
One AI. Every channel. Every query.
2,847
Resolved
52%
Automation
95%
Tag Accuracy
Omnichannel
Intelligence
🎯Hallucination Removal Engine

95% Accuracy.
Zero Hallucinations.

Unlike generic AI that makes things up, IrisAgent is grounded in YOUR data. Every response is validated against your knowledge base — delivering answers your customers can trust.

  • Grounded in your knowledge base
  • Validated against real data
  • No made-up answers, ever
See How It WorksSee how we measure accuracy →
IrisAgent Response
Customer Query
"What's your refund policy for annual plans?"
Searching knowledge base...
✓
Found: refund-policy.md
✓
Validating response...
✓
Verified Response95% confidence

Annual plans are eligible for a prorated refund within 30 days of renewal. To request a refund, contact support@company.com with your account email.

Source: refund-policy.md (Section 2.1)
Fact-checked
Source verified

Proof from teams running the overlay

Attributed outcomes only. Overlay-safe creatives.

Tekion
50%
of support chats resolved at Tekion

Chat overlay outcome on the helpdesk Tekion already runs.

100%
AutoQA conversation coverage

Score AI and human interactions against your rubrics.

24h
Time to go live

Connect helpdesk, ground on KB and SOPs, automate with confidence handoff.

95%+
Grounded accuracy

Answers validated against your knowledge before they ship.

Dropbox
“The IrisAgent partnership continues to be a key enabler in our journey to modernize and scale customer support at Dropbox, with AI at the core.”
Maria McSweeney, Head of Global Support & Board of Directors, Dropbox
160K
email mins saved in H1
2 min
reduction in email AHT
Quick Setup

Go live in 24 hours

Most AI tools take months to deploy. IrisAgent gets you up and running in a single day.

STEP 01

Connect

Link your helpdesk

Connect IrisAgent to Zendesk, Salesforce, Intercom, or Freshworks in just a few clicks. No engineering required.

STEP 02

Train

AI learns your data

Our AI automatically ingests your knowledge base, past tickets, and SOPs. It learns your tone, your products, your edge cases.

STEP 03

Automate

Go live in 24 hours

Start resolving conversations automatically. IrisAgent handles the routine stuff while your team focuses on complex issues.

See It In Action
🔌 Integrations

Connects to Your Existing Stack

Go live in under 24 hours. No custom development. Just connect your helpdesk and start automating.

⚡Live in 24 Hours
🔒Enterprise Security
🔄Bi-directional Sync
🌐No Code Setup
Enterprise-Grade Security & Compliance
SOC 2 Type II
Certified
GDPR
Compliant
HIPAA
Ready
99.9%
Uptime SLA
Encrypted
At Rest & Transit
Enterprise
Grade Security
Learn about our security practices

Frequently asked questions

Everything you need to know about IrisAgent

⚡
How long does it take to go live?

Most teams connect their helpdesk and go live within 24 hours. We ground IrisAgent on your knowledge base, past tickets, and SOPs so answers and workflows match how your ops already run.

No. IrisAgent is a helpdesk overlay. It sits next to the ticket in Zendesk, Salesforce, Intercom, Freshworks, HubSpot, and similar tools. Keep your stack. Add grounded AI, Agent Assist, AutoQA, and Support Analyst beside it.

They share the same intelligence layer. Rubrics in AutoQA, knowledge base articles, and Smart Operating Procedures apply to AI agents and human agents. Confidence handoff carries full context so customers do not feel a cliff between bot and human.

IrisAgent hands off to a human with conversation context, sources, and the steps already attempted. Governance is built in. Resolution is preferred. Guessing is not.

AutoQA is built to score 100% of interactions against your rubrics, across AI and human conversations. It is quality coverage for support ops on the helpdesk you already run.

Yes. Voice and text are channels on the same overlay. Procedures and knowledge stay shared. Voice is phone. Text is opted-in SMS. Both resolve next to the ticket rather than in a separate inbox.

Still have questions? Contact our team →

Ready to resolve, assist, and score on your helpdesk?

Keep Zendesk, Salesforce, Intercom, Freshworks, or HubSpot. Add IrisAgent beside the ticket. Most teams go live in 24 hours.

What is IrisAgent?

IrisAgent is an AI customer support platform that sits as a helpdesk overlay on Zendesk, Salesforce, Intercom, Freshworks, HubSpot, and similar tools. Grounded agents resolve work across chat, email, voice, and text. Agent Assist helps humans beside the ticket. AutoQA scores 100% of interactions. Support Analyst surfaces recurring issues and at-risk accounts. Teams like Tekion and Dropbox use IrisAgent to resolve real support work with shared SOPs, rubrics, and knowledge, and most go live in 24 hours.