Know what technical incidents/outages are causing support tickets in real-time. Proactively reach out to impacted customers.
Learn from resolutions of previous similar tickets. Don't start from scratch every single time.
See tags for granular product features and ticket reasons. With analytics built-in, discover insights like which product features get most 'how-to' tickets.
We tell you which technical incident, performance issue or software release is the reason behind a ticket. We help you quickly resolve the ticket with this information and delight your customers.
Using NLP and AI techniques, we detect tickets with the same reason and resolution so that you don't have to reinvent the wheel every time.
Discover features being talked about most negatively and improve documentation and potential bugs.
Iris for Zendesk Support
Iris for Salesforce Service Cloud
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