Re-imagined Proactive Customer Support and Experience Platform

Get on top of customer-impacting product issues and changes and proactively resolve customer issues

Discover Similar Tickets to learn about their resolution

Our state of the art Machine Learning and Natural Language Processing platform surfaces unique insights to help you respond faster to tickets

  • See how similar tickets were resolved in the past and save time
  • Know the sentiment score for every ticket and predict and prevent customer escalations
  • Discover features being talked about most negatively and improve documentation and potential bugs.

How IrisAgent transforms your customer support

Lower response time

Significantly reduce your average time to resolve cases with suggested resolutions and case insights

Improve CSAT

Delight customers by proactively resolving issues, instead of waiting to reactively learn about them

Decrease case volume

Reduce case volume by deflecting cases using AI powered automation

Get Started

Get Started

Connect to your existing support platforms in just a few minutes

About Us

About Us

Backed by the investors of Zoom, Arista Networks, Cohesity, Menlo Security, SignalFx and more, we are on a mission to re-invent customer support and experience with our novel proactive and pre-emptive approach. Our founding team consists of engineering and product leaders who worked at Google, Microsoft, Kubernetes, Uber, Doordash and others before.

We are hiring motivated and driven engineers and leaders to join our team. Contact us at to learn more.



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+1 617 249 3312