Grounded AI that resolves, assists, and scoresevery support conversation
AI agents resolve chat, email, voice, and text. Agent Assist speeds up your team. AutoQA scores every interaction. All on the helpdesk you already run, live in 24 hours.
Works with Zendesk, Salesforce, Intercom, Freshworks, and HubSpot. No rip-and-replace.
Trusted by leading support teams
Understand, standardize, and automate in one loop
The same intelligence powers your AI agents and your human team, with governance built in from day one.
See what your tickets are really saying
Support Analyst clusters recurring issues, flags escalations, and surfaces at-risk accounts from every conversation, AI or human. Ask in plain English and ship the theme to product, not just a ticket count.
See Support AnalystScore every interaction, AI and human
AutoQA grades 100% of conversations against the rubrics your coaches already trust. No sampling bias. Quality becomes a system, not a weekly audit.
Explore AutoQAResolve with guardrails and clean handoff
Turn SOPs into executable workflows in plain English. Grounded agents act on your systems, then hand off with full context when confidence is low.
See ticket automationEvery module runs on one grounded engine
Start anywhere. Each module shares the same knowledge, procedures, and handoff rules, so adding the next one takes days, not quarters.
Agent Assist
Suggested resolutions, sources, and similar tickets in the helpdesk sidebar your team already lives in.
Voice AI
Answer and resolve calls on your existing telephony.
AutoQA
Score 100% of AI and human conversations.
Support Analyst
Ask your tickets anything: trends, sentiment, risk.
AI Agents for Text
Opted-in SMS, inbound and outbound, next to the ticket.
Zendesk overlay
Keep Zendesk. Add IrisAgent beside Talk, tickets, and macros.
Ticket automation
Tag, route, and resolve routine work with Smart Operating Procedures written in plain English.
Same intelligence for every agent, human or AI
Rubrics, knowledge, and Smart Operating Procedures live in one grounded layer next to the ticket. AI agents follow the SOP a human would open. AutoQA grades both with the standard your coaches wrote. Support Analyst reads every conversation together. One source of truth that gets sharper every week.
- 01One rubric
AutoQA grades AI and human conversations against the same standard.
- 02One playbook
Voice, text, Agent Assist, and automation read the same KB and SOPs.
- 03One handoff
Confidence rules pass full context, so customers never hit a bot cliff.
- 04One ticket
Everything lands in Zendesk, Salesforce, Intercom, Freshworks, or HubSpot.
Your tickets already contain the roadmap
- Every conversation IrisAgent touches is tagged and clustered. Spot the bug driving a week of contacts. Catch the spike before the postmortem.
- Ask which accounts show negative sentiment and repeat tickets, and get a structured answer in seconds with Support Analyst.
100% visibility into every conversation
- Stop sampling a slice of chats and hoping. AutoQA scores AI and human work against your rubrics and surfaces coaching moments and escalation risk as they happen.
- Quality stays tied to the standards you already run. See AutoQA.
Suggested resolutions beside every agent
- IrisAgent sits in the helpdesk sidebar your team already lives in. Drafts, sources, similar tickets, and next steps appear next to the ticket.
- Agents resolve faster without leaving Zendesk or Freshworks. See Agent Assist.
Turn SOPs into automation in plain English
- Write the refund rule the way ops already writes it. IrisAgent compiles it into an executable workflow, acts on connected systems, and escalates when confidence is low.
- No brittle decision trees. No engineering ticket for every edge case. See ticket automation.
Resolve calls on the telephony you already run
- Voice uses the same grounded engine as chat and email. Answers are verified before they are spoken. Low confidence hands off cleanly with context.
- Works alongside Zendesk Talk and similar stacks. See Voice AI.
AI agents for text, next to the ticket
- Opted-in SMS campaigns and inbound texts run as another channel on your helpdesk. Same grounding. Same procedures. Not a second inbox.
- See AI Agents for Text.
Keep your helpdesk. Add IrisAgent.
- Connect Zendesk, Salesforce, Intercom, Freshworks, HubSpot, or Zoho. IrisAgent works beside the ticket. No rip-and-replace contact center.
- Most teams go live in 24 hours. Start with the Zendesk overlay or see all integrations.
Results from teams running IrisAgent
Measured outcomes from production deployments, not pilots.
Tekion, on the helpdesk it already runs
Answers validated against your knowledge before they ship
Every AI and human interaction scored against your rubrics
Connect your helpdesk, ground on KB and SOPs, launch
“The IrisAgent partnership continues to be a key enabler in our journey to modernize and scale customer support at Dropbox, with AI at the core.”
Go live in 24 hours
Most AI tools take months to deploy. IrisAgent gets you up and running in a single day.
Connect
Connect IrisAgent to Zendesk, Salesforce, Intercom, or Freshworks in just a few clicks. No engineering required.
Train
Our AI automatically ingests your knowledge base, past tickets, and SOPs. It learns your tone, your products, your edge cases.
Automate
Start resolving conversations automatically. IrisAgent handles the routine stuff while your team focuses on complex issues.
Frequently asked questions
Everything you need to know about IrisAgent
Most teams connect their helpdesk and go live within 24 hours. We ground IrisAgent on your knowledge base, past tickets, and SOPs so answers and workflows match how your ops already run.
No. IrisAgent is a helpdesk overlay. It sits next to the ticket in Zendesk, Salesforce, Intercom, Freshworks, HubSpot, and similar tools. Keep your stack. Add grounded AI, Agent Assist, AutoQA, and Support Analyst beside it.
They share the same intelligence layer. Rubrics in AutoQA, knowledge base articles, and Smart Operating Procedures apply to AI agents and human agents. Confidence handoff carries full context so customers do not feel a cliff between bot and human.
IrisAgent hands off to a human with conversation context, sources, and the steps already attempted. Governance is built in. Resolution is preferred. Guessing is not.
AutoQA is built to score 100% of interactions against your rubrics, across AI and human conversations. It is quality coverage for support ops on the helpdesk you already run.
Yes. Voice and text are channels on the same overlay. Procedures and knowledge stay shared. Voice is phone. Text is opted-in SMS. Both resolve next to the ticket rather than in a separate inbox.
See IrisAgent resolve your own tickets
Keep Zendesk, Salesforce, Intercom, Freshworks, or HubSpot. Add IrisAgent beside the ticket and go live in 24 hours.
What is IrisAgent?
IrisAgent is an AI customer support platform that works as a helpdesk overlay on Zendesk, Salesforce, Intercom, Freshworks, HubSpot, and similar tools. Grounded AI agents resolve work across chat, email, voice, and text. Agent Assist helps humans beside the ticket. AutoQA scores 100% of interactions. Support Analyst surfaces recurring issues and at-risk accounts. Teams like Tekion and Dropbox use IrisAgent to resolve real support work with shared SOPs, rubrics, and knowledge, and most go live in 24 hours.