Proactive customer support
Triage support tickets automatically using real-time product health signals from internal monitoring and bug sources.
Early warning engine
Discover product issues from anomalies in customer support tickets. Find top issues impacting many customers.
Automated tagging and triage
Tag support issues as they arrive and streamline support processes. Real-time customized tagging to reduce manual work.
Triage and resolve tickets caused by product failures
Support teams are unaware of the product bugs and changes causing customer issues in a fast-moving environment.
We bring real-time product health signals to fix that.
Leverage proactive support and delight customers
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Discover product issues from support tickets
Our Early Warning Engine detects product and customer experience issues based on anomalies and trends in support data.
- Find what issues are impacting many customers at scale
- Triage tickets using real-time alerts from internal ops and monitoring tools
- Send important customer feedback to product for quick actions
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Automatic tagging and triage
IrisAgent discovers tags customized to your domain and automatically tags and triages new tickets. Get away with manual and inaccurate tagging.
- Get ticket distribution, anomolies and resolution times for different category tags
- Discover the most negatively talked about features, improve documentation, and solve potential bugs
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Suggested resolutions from knowledge base and past tickets
Do away with repetitive tickets and save time. Our machine learning platform provides unique insights to help you respond faster to tickets.
- Learn from resolved tickets and knowledge base and save time
- Discover the most negatively talked about features, improve documentation, and solve potential bugs
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How IrisAgent transforms your customer support
Lower response time
Suggested solutions to resolve tickets quickly. Give your customers the ability to troubleshoot and solve issues on their own.
Improve CSAT
Customers want to feel valued. So when you strive hard to provide proactive support, they will never forget it, and will remain loyal.
Decrease ticket volume
Provide solutions to customers where they are. You won’t have to go through tons of customer issues anymore.
Supercharge your support operations today
Get on top of product issues and effectively resolve customer support tickets, instead of reactively learning about them
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Connect to your existing support platforms in just a few minutes
About Us
Backed by the investors of Zoom, Arista Networks, Cohesity, Menlo Security, SignalFx and more, we are on a mission to re-invent customer support and experience with our novel proactive and pre-emptive approach. Our founding team consists of engineering and product leaders who worked at Google, Microsoft, Kubernetes, Uber, Doordash and others before.
We are hiring motivated and driven engineers and leaders to join our team. Contact us to learn more.
Contact
Enter your contact details. We will reach out to get you started with IrisAgent.
Email:
contact@irisagent.com
Call:
+1 617 249 3312