Proactive customer support
Discover the support impact of product changes and issues and pre-empt customer issues
Discover similar tickets
Learn from resolutions of previous similar tickets. Don't start from scratch every single time.
Automatic tag generation
See tags for granular features and ticket reasons. Discover insights like which product features get most 'how-to' tickets.
Discover Similar Tickets to learn about their resolution
Our state of the art Machine Learning and Natural Language Processing platform surfaces unique insights to help you respond faster to tickets
- See how similar tickets were resolved in the past and save time
- Know the sentiment score for every ticket and predict and prevent customer escalations
- Discover features being talked about most negatively and improve documentation and potential bugs.
How IrisAgent transforms your customer support
Lower response time
Significantly reduce your average time to resolve cases with suggested resolutions and case insights
Improve CSAT
Delight customers by proactively resolving issues, instead of waiting to reactively learn about them
Decrease case volume
Reduce case volume by deflecting cases using AI powered automation
Get Started
Connect to your existing support platforms in just a few minutes
About Us
Backed by the investors of Zoom, Arista Networks, Cohesity, Menlo Security, SignalFx and more, we are on a mission to re-invent customer support and experience with our novel proactive and pre-emptive approach. Our founding team consists of engineering and product leaders who worked at Google, Microsoft, Kubernetes, Uber, Doordash and others before.
We are hiring motivated and driven engineers and leaders to join our team. Contact us at team@irisagent.com to learn more.
Contact
Enter your contact details. We will reach out to get you started with IrisAgent.
Email:
contact@irisagent.com
Call:
+1 617 249 3312