Resolve customer support tickets caused by product failures

Get in front of product issues and proactively contact impacted customers

Discover Similar Tickets to learn about their resolution

Our state of the art Machine Learning and Natural Language Processing platform surfaces unique insights to help you respond faster to tickets

  • See how similar tickets were resolved in the past and save time
  • Know the sentiment score for every ticket and predict and prevent customer escalations
  • Discover features being talked about most negatively and improve documentation and potential bugs.
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