Reduce engineering escalations from customer support

IrisAgent's AI triages support tickets based on product changes or bugs and anomalies in ticket trends. Automate ticket response without relying on engineering everytime.

Triage and resolve tickets caused by product failures

Triage and resolve tickets caused by product failures

Support teams are unaware of the product bugs and changes causing customer issues in a fast-moving environment.
We bring real-time product health signals to fix that.


Leverage proactive support and delight customers

product issues

Discover product issues from support tickets

Our Early Warning Engine detects product and customer experience issues based on anomalies and trends in support data.

  • Find what issues are impacting many customers at scale
  • Triage tickets using real-time alerts from internal ops and monitoring tools
  • Send important customer feedback to product for quick actions


Automatic tagging and triage

IrisAgent discovers tags customized to your domain and automatically tags and triages new tickets. Get away with manual and inaccurate tagging.

  • Get ticket distribution, anomolies and resolution times for different category tags
  • Discover the most negatively talked about features, improve documentation, and solve potential bugs

similar ticket

Suggested resolutions from knowledge base and past tickets

Do away with repetitive tickets and save time. Our machine learning platform provides unique insights to help you respond faster to tickets.

  • Learn from resolved tickets and knowledge base and save time
  • Discover the most negatively talked about features, improve documentation, and solve potential bugs


How IrisAgent transforms your customer support

Lower response time

Suggested solutions to resolve tickets quickly. Give your customers the ability to troubleshoot and solve issues on their own.

Improve CSAT

Customers want to feel valued. So when you strive hard to provide proactive support, they will never forget it, and will remain loyal.

Decrease ticket volume

Provide solutions to customers where they are. You won’t have to go through tons of customer issues anymore.

Supercharge your support operations today

Get on top of product issues and effectively resolve customer support tickets, instead of reactively learning about them

Get Started

Get Started

Connect to your existing support platforms in just a few minutes

About Us

About Us

Backed by the investors of Zoom, Arista Networks, Cohesity, Menlo Security, SignalFx and more, we are on a mission to re-invent customer support and experience with our novel proactive and pre-emptive approach. Our founding team consists of engineering and product leaders who worked at Google, Microsoft, Kubernetes, Uber, Doordash and others before.

We are hiring motivated and driven engineers and leaders to join our team. Contact us to learn more.



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+1 617 249 3312