Proactive customer support
Identify product and customer issues at the earliest warning before they escalate and save your business from a ‘bad customer support crisis’.
Early warning engine
Discover potential product issues from anomalies in customer support tickets. Find what issues are impacting many customers at scale.
Make sense of complex systems
Ever changing products and operational updates make it difficult to know the real cause of customer issues. Find the needle in the haystack.
Resolve tickets caused by product failures
Most customer support teams are not aware of what product bugs and changes are causing customer issues in a fast-moving digital environment. We fix that.
Discover product issues from support tickets
Our Early Warning Engine detects product and customer experience issues based on anomalies and trends in support data.
- Find what issues are impacting many customers at scale
- Send important customer feedback to product for quick actions
Discover Similar Tickets to learn about their resolution
Do away with repetitive tickets and save time. Our machine learning platform provides unique insights to help you respond faster to tickets.
- Learn from resolved similar tickets and save time
- Discover the most negatively talked about features, improve documentation, and solve potential bugs
How IrisAgent transforms your customer support
Lower response time
Suggested solutions to resolve tickets quickly. Give your customers the ability to troubleshoot and solve issues on their own.
Improve CSAT
Customers want to feel valued. So when you strive hard to provide proactive support, they will never forget it, and will remain loyal.
Decrease ticket volume
Provide solutions to customers where they are. You won’t have to go through tons of customer issues anymore.
Supercharge your support operations today
Get on top of product issues and effectively resolve customer support tickets, instead of reactively learning about them
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About Us
Backed by the investors of Zoom, Arista Networks, Cohesity, Menlo Security, SignalFx and more, we are on a mission to re-invent customer support and experience with our novel proactive and pre-emptive approach. Our founding team consists of engineering and product leaders who worked at Google, Microsoft, Kubernetes, Uber, Doordash and others before.
We are hiring motivated and driven engineers and leaders to join our team. Contact us at team@irisagent.com to learn more.
Contact
Enter your contact details. We will reach out to get you started with IrisAgent.
Email:
contact@irisagent.com
Call:
+1 617 249 3312