AI for every customer conversation, grounded in your truth
Trusted by Fortune 500 teams and serving 1M+ customer conversations a month
Safe automation for teams that need real resolution across every customer conversation.
operations
Everything you need to automate customer conversations safely
Built to resolve real work across support, sales, and operations with grounded AI, workflow automation, and clean human handoff
Grounded in your data. Validated before every answer.
- IrisAgent is grounded in your knowledge base, ticket history, SOPs, and connected systems — not generic AI guesses. See how our AI for customer support platform works end to end.
- It responds with context, handles edge cases, and hands off to a human when confidence is low.
Resolve calls with grounded Voice AI
- Answer phone calls instantly with no menus or hold music. IrisAgent Voice AI understands the caller, acts on your backend systems, and speaks answers grounded in your knowledge base.
- Voice runs on the same grounded engine as chat and email, so every spoken answer is verified before it ships and hands off cleanly when confidence is low.
Turn your SOPs into automation in plain English
- Write operating procedures in natural language, and IrisAgent compiles them into executable workflows your team can trust.
- No brittle decision trees and no engineering bottlenecks — your CX team can build, test, and update workflows in minutes.
Resolve real work, not just simple questions
- Connect your backend systems and let AI take action — processing refunds, updating accounts, resetting passwords, and completing routine tasks without agent intervention.
- Automate the repetitive work that fills your queue so your team can focus on complex, high-value customer issues.
Tag, triage, and route automatically
- IrisAgent categorizes incoming requests instantly and routes them to the best-fit queue, workflow, or human agent — the core of modern support operations.
- Eliminate manual triage, reduce misrouted tickets, and keep every conversation moving toward resolution.
Go live in 24 hours
Most AI tools take months to deploy. IrisAgent gets you up and running in a single day.
Connect
Connect IrisAgent to Zendesk, Salesforce, Intercom, or Freshworks in just a few clicks. No engineering required.
Train
Our AI automatically ingests your knowledge base, past tickets, and SOPs. It learns your tone, your products, your edge cases.
Automate
Start resolving conversations automatically. IrisAgent handles the routine stuff while your team focuses on complex issues.
The Impact of AI on Customer Conversations
Real results from teams using IrisAgent
Frequently asked questions
Everything you need to know about IrisAgent
Most customers go live within 24 hours. Our onboarding team handles the heavy lifting — just connect your helpdesk and we'll configure the AI based on your knowledge base and past tickets.
Yes! We integrate natively with Zendesk, Salesforce Service Cloud, Intercom, Freshworks, Zoho, and more. No custom development required — just a few clicks to connect.
Absolutely. We're SOC 2 Type II certified and GDPR compliant. Your data is encrypted at rest and in transit. We also support HIPAA compliance for healthcare customers.
IrisAgent knows its limits. When it encounters a question it can't confidently answer, it seamlessly hands off to a human agent with full conversation context — no awkward transitions.
We achieve 95%+ accuracy by grounding every response in your actual data. Our Hallucination Removal Engine validates answers against your knowledge base — no made-up information, ever.
Yes! You can configure the AI's personality, set custom responses for specific scenarios, and create Smart Operating Procedures in plain English. No coding needed.
What is IrisAgent?
IrisAgent is an AI customer support automation platform that uses generative AI grounded in your knowledge base, SOPs, and backend systems to autonomously resolve support tickets across chat, email, and voice. Trusted by Dropbox, Zuora, and Tekion, IrisAgent automates over 50% of tickets without hallucinations, deploys in 24 hours, and integrates natively with Zendesk, Salesforce, Intercom, Freshworks, and HubSpot.
Support Automation within 24 hours
