Product-led growth needs support that keeps up
No real-time product insight
Product teams lacked real-time insight into critical product issues customers were reporting, which held back product-led growth.
Repetitive questions
Support agents spent a lot of time answering the same questions over and over.
Manual ticket tagging
Agents spent too much time and effort tagging tickets by hand.
Engineering context out of reach
Context from engineering, such as known bugs, did not reach the support team working in Freshdesk.
AI support automation on top of Freshdesk
IrisGPT chatbot and search
Self-service answers for educators and administrators, so common questions are resolved without a ticket.
Automated tagging and intent detection
Every Freshdesk ticket is tagged and classified by intent automatically, with no manual effort from agents.
AI recommendation engine
Agents see AI-suggested answers and related product bugs alongside each ticket.
Trending issue reports for product managers
Product teams review the issues customers hit most and feed them directly into roadmap planning.
More issues solved, and a clearer view of the product
35% of queries addressed by AI
Agents focus on the impactful issues that need a person.
10x faster mean time to resolution
In many scenarios, resolution time improved by an order of magnitude.
10x visibility into product issues
Product managers see customer-reported issues as they trend, not weeks later.
Real-time quality insight and better CSAT
Real-time product quality insight has gone hand in hand with improved customer satisfaction.
Why EdTech teams choose IrisAgent
- Works on the helpdesk you already run. IrisAgent layers onto Freshdesk, Zendesk, Salesforce, and other helpdesks with no migration.
- Support and product on the same page. Trending issue reports turn support conversations into roadmap input.
- Built for student and parent support. See how EdTech platforms and schools use grounded AI in our AI chatbot for education guide.