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Unified Search to self-serve customers using GenAI

  • Find instant answers across knowledge base, FAQs, product
    documentation, and more
  • Transform customer digital experiences for self-service
    support
  • Discover gaps in knowledge base and FAQs
  • Find instant answers across knowledge
    base, FAQs, product documentation,
    and more
  • Transform customer digital experiences
    for self-service support
  • Discover gaps in knowledge base
    and FAQs

Trusted by industry leaders worldwide

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Try IrisGPT on your own data for free
about section
about section

Intelligent AI search for deflection on help center and community pagesIntelligent AI search
for deflection on help center and community pages

  • Eliminate Information Silos With Unified Search. Connect with knowledge bases, ticket data, FAQs, product documentation, engineering updates, and more.
  • Highly relevant and actionable answers using LLM vector search
  • Agent and Customer facing Search with configurable knowledge bases
  • Eliminate Information Silos With Unified Search. Connect with knowledge bases, ticket data, FAQs, product documentation, engineering updates, and more.
  • Highly relevant and actionable answers
    using LLM vector search
  • Agent and Customer facing Search with configurable knowledge bases
about section

Rich insights on gaps in knowledge base and community content

  • Identify gaps in knowledge base and community content
  • Identify popular topics with automated intent recognition
  • Discover top performing articles and content
  • Give agents real-time insights from knowledge bases, historical ticketing data, and DevOps and engineering systems
  • Discover at-risk tickets with automated revenue and customer sentiment impact analysis
  • Get real-time alerts about trending
    product and customer experience issues
about section
Transform your customer
support operations
45% FASTER
response times
60% REDUCTION
in escalations
35% TICKETS
responded with AI

Transform Customer Support with tools you already use

IrisAgent integrates popular ticketing, bug tracking, monitoring, analytics, CRM, and collaboration platforms to add real-time user and product context to every ticket without ever leaving the ticketing platform. With our no-code integration approach, add insights from other tools in minutes.

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Any questions?

We got you.

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Unified Enterprise Search is a comprehensive search engine solution designed for large organizations to streamline their search functionalities across various platforms and data sources within their enterprise ecosystem.
Using advanced artificial intelligence (AI) and machine learning algorithms, Enterprise AI Search indexes and organizes structured and unstructured data from disparate sources such as CRMs, ticketing platforms, databases, cloud storage, and internal documents. It then provides users with a single interface to search and access this information quickly and efficiently.
Unified Enterprise Search enhances productivity by reducing the time spent searching for information. It improves decision-making by providing users with comprehensive and relevant search results. Additionally, it promotes self-service among customers and employees, leading to increased satisfaction and efficiency.
Yes, Unified Enterprise Search is designed to seamlessly integrate with various enterprise systems, including customer support platforms like Zendesk and Salesforce, customer relationship management (CRM) software, enterprise resource planning (ERP) systems, content management systems (CMS), and more. It surfaces relevant results from these siloed platforms that might be hard to find otherwise.
Absolutely. Enterprise Search Engines can be customized and configured to align with your organization's unique requirements, including branding, security protocols, and data sources. These search engines also leverages search history and search results to find unique patterns and gaps in your knowledge base.
AI technologies in enterprise search engines such as natural language processing (NLP) and machine learning are employed to understand user queries better, improve search relevancy, and provide personalized recommendations based on user behavior and preferences.
Works with tools
you already use
Works with tools
you already use

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