Unlock free GenAI with IrisGPT—trained on your data!

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Unified Search to self-serve customers using GenAI

  • Find instant answers across knowledge base, FAQs,
    product documentation, and more
  • Transform customer digital experiences for self-service
    support
  • Discover gaps in knowledge base and FAQs
  • Find instant answers across knowledge
    base, FAQs, product documentation,
    and more
  • Transform customer digital experiences
    for self-service support
  • Discover gaps in knowledge base
    and FAQs

Trusted by Industry Leaders and Serving 109M+ Tokens every month

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Try IrisGPT on your own data for free
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about section

Intelligent AI search for deflection on help center and community pagesIntelligent AI search
for deflection on help center and community pages

  • Eliminate Information Silos With Unified Search. Connect with knowledge bases, ticket data, FAQs, product documentation, engineering updates, and more.
  • Highly relevant and actionable answers using LLM vector search, which processes search queries to provide precise results.
  • Agent and Customer facing Search with configurable knowledge bases
  • Eliminate Information Silos With Unified Search. Connect with knowledge bases, ticket data, FAQs, product documentation, engineering updates, and more.
  • Highly relevant and actionable answers
    using LLM vector search
  • Agent and Customer facing Search with configurable knowledge bases
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Rich insights on gaps in knowledge base and community content

  • Identify gaps in knowledge base and community content
  • Identify popular topics with automated intent recognition
  • Discover top performing articles and content
  • Data analysis to identify gaps and popular topics, enhancing the insights provided by Unified Search
  • Give agents real-time insights from knowledge bases, historical ticketing data, and DevOps and engineering systems
  • Discover at-risk tickets with automated revenue and customer sentiment impact analysis
  • Get real-time alerts about trending
    product and customer experience issues
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Transform your customer
support operations
10x
faster responses
40%
tickets deflected
95%
accuracy with no hallucinations

Transform Customer Support with tools you already use

IrisAgent integrates popular ticketing, bug tracking, monitoring, analytics, CRM, and collaboration platforms to add real-time user and product context to every ticket without ever leaving the ticketing platform. With our no-code integration approach, add insights from other tools in minutes.

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Any questions?

We got you.

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Unified Enterprise Search is a comprehensive search engine solution designed for large organizations to streamline their search functionalities across various platforms and data sources within their enterprise ecosystem. Understanding the distinction between federated and unified search is crucial; federated search operates by searching each source individually and then merging the results for the user, whereas unified search conducts a simultaneous search across all sources, offering a more efficient and faster method for locating matching information, thereby providing a superior solution in our fast-paced, technologically advanced environment.
Using advanced artificial intelligence (AI) and machine learning algorithms, Enterprise AI Search indexes and organizes structured and unstructured data from disparate sources such as CRMs, ticketing platforms, databases, cloud storage, and internal documents. It creates a unified index, a central repository of all the data indexed by the search engine, allowing for a more efficient and accurate search experience. It then provides users with a single interface to search and access this information quickly and efficiently, eliminating the need to navigate multiple systems. This unified search approach enhances efficiency and user experience by combining information from multiple systems into a single search interface.
Unified Enterprise Search enhances productivity by reducing the time spent searching for information. It improves decision-making by providing users with comprehensive and relevant search results. Additionally, it promotes self-service among customers and employees, leading to increased satisfaction and efficiency. By offering a faster, more efficient, and comprehensive search experience, Unified Enterprise Search combines multiple sources of data into a single interface, significantly improving the accuracy, efficiency, and overall user experience by eliminating the need to navigate multiple systems or search engines.
Yes, Unified Enterprise Search is designed to seamlessly integrate with various enterprise systems, including customer support platforms like Zendesk and Salesforce, customer relationship management (CRM) software, enterprise resource planning (ERP) systems, content management systems (CMS), and more. It surfaces relevant results from these siloed platforms that might be hard to find otherwise.
Absolutely. Enterprise Search Engines can be customized and configured to align with your organization's unique requirements, including branding, security protocols, and data sources. These search engines also leverages search history and search results to find unique patterns and gaps in your knowledge base.
AI technologies in enterprise search engines, including natural language processing (NLP) and machine learning, are pivotal in enhancing the search process. They enable a more efficient and effective search mechanism by understanding user queries better, improving search relevancy, and providing personalized recommendations based on user behavior and preferences. This streamlined search process, facilitated by AI, allows users to search for information from multiple sources at once, significantly improving the user experience in Unified Enterprise Search.
Works with tools
you already use
Works with tools
you already use

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