AI Support Agent Resolve 60%+ of Tickets Autonomously
IrisAgent is the AI support agent that resolves customer tickets end to end, grounded in your knowledge base with zero hallucinations. Deploy it on your existing helpdesk in 24 hours.
An AI support agent is software that resolves customer support requests autonomously using large language models (LLMs) and natural language understanding. Unlike a scripted chatbot, an AI support agent reads a customer's question in plain language, retrieves the right answer from your knowledge base and past tickets, and resolves the issue end to end, escalating to a human only when the situation calls for it.
The difference between an AI support agent and agent assistis who does the work: an AI support agent resolves conversations on the customer side, while agent assist makes a human agent faster on the cases that remain. For the full category overview, see our customer support AI guide.
What an AI Support Agent Does
Resolves tickets end to end
The AI support agent reads each incoming ticket or chat, understands intent, and resolves common issues autonomously, no agent required.
Grounded, hallucination-free answers
Every reply is grounded in your knowledge base and passed through a Hallucination Removal Engine, with sources cited on each answer.
Knows when to escalate
Complex, sensitive, or VIP cases are routed to the right human agent with full context, so nothing high-stakes is left to guesswork.
Omnichannel, 24/7
One AI support agent works across chat, email, and voice, in multiple languages, around the clock.
Proactive, not just reactive
Connected to Jira and PagerDuty, the agent surfaces known bugs and at-risk accounts before tickets pile up.
Live in 24 hours
Layer it onto Zendesk, Salesforce, Intercom, or Freshdesk with no rip-and-replace and no code.
See the AI Support Agent in Action
Watch IrisGPT resolve a real query with verified, source-cited answers, zero hallucinations.
💬
IrisAgent Support
Typically replies instantly
Hi there! How can I help you today?
10:32 AM
I need to upgrade my plan but I'm getting an error when I try to change my payment method.
10:33 AM
I'd be happy to help! The payment error usually occurs when your billing address doesn't match. Here's how to fix it:
1. Go to Settings → Billing 2. Click "Update Payment" 3. Re-enter your card with the exact billing address
If that doesn't work, I can process the upgrade for you directly.
10:33 AM · ✓ Resolved automatically
AI GENERATEDVerified Answer✓ 98% Confidence
Response grounded in 3 knowledge base articles with verified accuracy. No hallucinated content detected.
Sources Cited
📄Billing & Payment Troubleshooting97% match
📄How to Upgrade Your Plan94% match
📄Payment Method FAQ89% match
🛡 Hallucination Removal Engine — All claims verified against KB
Transform your CX operations
60%+
auto-resolved
10x
faster responses
$2.4M+
customer savings
95%
accuracy rate
AI Support Agent FAQ
An AI support agent is software that uses artificial intelligence, including large language models (LLMs) and natural language processing, to resolve customer support requests autonomously. Unlike a scripted chatbot that follows decision trees, an AI support agent understands a customer's question in plain language, retrieves the right answer from your knowledge base and ticket history, and resolves the issue end to end, escalating to a human only when needed. The best AI support agents ground every answer in your own content so they stay accurate instead of guessing.
An AI support agent works on the customer side and resolves conversations on its own, deflecting tickets before they ever reach a human. Agent assist works on the agent side, sitting inside the helpdesk and giving a human agent real-time answer suggestions, similar past tickets, and one-click replies. Most teams run both: the AI support agent handles the repetitive volume, and agent assist makes human agents faster on the complex cases that remain. IrisAgent offers both in one platform.
Every answer is grounded in your knowledge base, documentation, and resolved tickets, and passed through a Hallucination Removal Engine that blocks unverified or off-topic responses before they reach a customer. The AI support agent cites its sources, so you can see exactly where each answer came from. This is what lets enterprise teams in fintech, SaaS, gaming, and ecommerce trust it on tickets where a wrong answer costs real money.
Most IrisAgent customers automate 50% to 60%+ of their incoming tickets and chats with the AI support agent, with the exact number depending on how repetitive your volume is and how complete your knowledge base is. The agent resolves common, well-documented issues instantly and routes the rest to the right human agent with full context, so resolution stays fast even on the cases it hands off.
Most teams deploy the IrisAgent AI support agent in 24 hours. You connect your helpdesk (Zendesk, Salesforce, Intercom, Freshdesk, and more), point it at your knowledge base and ticket history, and the agent begins learning your domain immediately. There is no rip-and-replace and no code required, it layers on top of your existing support stack.
Yes. The IrisAgent AI support agent integrates natively with Zendesk, Salesforce Service Cloud, Intercom, Freshdesk, Zoho, and other major helpdesks, plus DevOps tools like Jira and PagerDuty for proactive support. It works inside your current workflow rather than forcing your team into a new tool.
IrisAgent is SOC 2 Type II compliant and enterprise-grade, with data encryption, access controls, and PII handling built in. Your data is used to serve your AI support agent only and is never used to train shared models. This is why regulated industries like fintech and healthcare deploy it on customer-facing support.
