IrisAgent vs
Salesforce AI: Why
it's a nobrainer?
IrisAgent is a comprehensive, feature-rich AI support automation platform designed to seamlessly integrate with your CRM system. Discover below why IrisAgent offers superior support automation compared to native Salesforce Automation.
How does IrisAgent
compare with Salesforce
AI?
compare with Salesforce
AI?
4x FASTER
2x CHEAPER
95% ACCURACY
✓ FINE-TUNED LLMS
✓ SAY NO TO HALLUCINATIONS
Check out how we compare
| Features | IrisAgent | Salesforce |
|---|---|---|
| Generative AI Chatbot | ✔ LLM based ✔ Configurable LLM federation with OpenAI, Anthropic, Azure, and more ✔ Integrates to multiple KBs and sources ✔ 95%+ accuracy, zero hallucinations | ⤬ Rule based ⤬ Restricted to Salesforce Knowledge |
| Email auto-responder | ✔ AI-Powered | ⤬ Rule based |
| Intelligent AI Search | ✔ AI-Powered and Federated across multiple knowledge sources | ⤬ Rule based and only searches Salesforce data |
| AI Agent Assist | ✔ LLM based answers from articles, historical tickets, and bugs ✔ AI-powered Macro auto-selection | ⤬ Scripted, searches only Salesforce data ⤬ Manual macro selection |
| Automated tagging, routing, and triaging | ✔ AI powered, trained on historical tickets | ⤬ Keyword based tagging and routing |
| Sentiment and escalation analysis | ✔ AI powered, granular, measured per ticket | ⤬ Keyword and rule-based |
Try out IrisGPT on your own data for free
Resolve common cases
automatically with AI
Access appropriate resolutions based on similar cases, knowledge base articles, and AI models from within Salesforce. Automated machine learning within the Salesforce platform ensures that enterprises can fully utilize machine learning capabilities that are production-ready.
Deflect 40% of cases and chats with Salesforce AI and IrisGPT Chatbot integration
Trained on the world's largest large language models, IrisGPT's generative AI generates multilingual, trustworthy, and highly accurate answers integrated in your Salesforce chatbot
Automate ticket tagging, routing and
prioritizing within Salesforce
IrisAgent discovers tags customized to your domain and automatically tags new tickets. Utilizing CRM data, it enhances ticket tagging and routing by providing personalized, data-driven automation. Get rid of manual and inaccurate ticket tagging.
Add product context from DevOps tools to Salesforce cases
Instant problem discovery using internal operational and product signals without the need for separate data preparation. Utilizing customer data helps in understanding the business priority and history of the customer and empathize better. Link tickets to known product bugs in Jira.