IrisAgent vs
Agentforce: grounded AI
for Service Cloud
IrisAgent is an AI layer for the Salesforce helpdesk you already run. It resolves, assists and scores support conversations without an Agentforce build project, and goes live in about 24 hours. See how it compares to Agentforce and Einstein below.
Why IrisAgent
How does IrisAgent compare with Salesforce AI?
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Fine-tuned LLMs
Purpose-built models trained on your support data, not generic AI. Every answer reflects your product, your terminology, and your workflows.
🛡️
Zero Hallucinations
Every response is grounded in your knowledge base and ticket history. If the answer isn't there, IrisAgent says so. No made-up information, ever.
Check out how we compare
 |  | |
|---|---|---|
| Generative AI agent |  LLM based, live in about 24 hours Configurable LLM federation with OpenAI, Anthropic, Azure, and more Integrates to multiple KBs and sources Hallucination Removal Engine validates every answer, 95%+ accuracy |  LLM based, needs topics, actions, and flows built by admins Grounding relies on Salesforce Knowledge and Data Cloud |
| Email auto-responder | AI-Powered, grounded in KB and past cases | Requires Agentforce build for each use case |
| Intelligent AI Search | AI-Powered and Federated across multiple knowledge sources | Searches Salesforce data first |
| AI Agent Assist | LLM based answers from articles, historical tickets, and bugs AI-powered Macro auto-selection | Reply suggestions from Salesforce data Manual macro selection |
| Automated tagging, routing, and triaging | AI powered, trained on historical tickets | Rules and flows configured by admins |
| QA on every conversation | AutoQA scores 100% of AI and human conversations | Not included, sampling or add-on tools |
| Pricing | Usage-based or resolution-based, no six-figure minimum | Per conversation, Flex Credits, or per-user add-ons |
Worried about wrong answers? IrisAgent grounds every response in your data, with zero hallucinations. See how we measure accuracy →
Comparing more vendors? See the top Agentforce alternatives for customer support →
Resolve common cases automatically with AI
Access appropriate resolutions based on similar cases, knowledge base articles, and AI models from within Salesforce. Automated machine learning within the Salesforce platform ensures that enterprises can fully utilize machine learning capabilities that are production-ready.
Deflect 40% of cases and chats with Salesforce AI and IrisGPT Chatbot integration
Trained on the world's largest large language models, IrisGPT's generative AI generates multilingual, trustworthy, and highly accurate answers integrated in your Salesforce chatbot
Automate ticket tagging, routing and prioritizing within Salesforce
IrisAgent discovers tags customized to your domain and automatically tags new tickets. Utilizing CRM data, it enhances ticket tagging and routing by providing personalized, data-driven automation. Get rid of manual and inaccurate ticket tagging.
Add product context from DevOps tools to Salesforce cases
Instant problem discovery using internal operational and product signals without the need for separate data preparation. Utilizing customer data helps in understanding the business priority and history of the customer and empathize better. Link tickets to known product bugs in Jira.
Considering Agentforce?
We've got answers.