IrisAgent vs Ada: The Smarter Alternative for AI Support
Ada charges up to $3.50 per resolution and offers
no agent copilot. IrisAgent gives you multi-agent
AI automation, zero hallucinations, built-in
agent assist, and predictable pricing — live
in under 24 hours.
no agent copilot. IrisAgent gives you multi-agent
AI automation, zero hallucinations, built-in
agent assist, and predictable pricing — live
in under 24 hours.
Ada charges up to $3.50 per resolution and offers no agent copilot. IrisAgent gives you multi-agent AI automation, zero hallucinations, built-in agent assist, and predictable pricing — live in under 24 hours.
Why support teams choose IrisAgent over Ada
Full-stack AI support — not just a chatbot with a price tag per resolution
Fastest Time to Value
Go live in under 24 hours with no engineering resources. Ada's enterprise deployments take 3–6 months.
24 hrsavg. deployment
Hallucination-Free AI
Proprietary Hallucination Removal Engine validates every response. No made-up answers — ever.
95%+accuracy rate
Predictable Pricing
No per-resolution fees that grow as AI improves. With Ada, better performance means higher bills.
$0per-resolution fees
Built-in Agent Copilot
Real-time AI assist for human agents — something Ada simply doesn't offer. Automation and empowerment, not just deflection.
2xagent efficiency
IrisAgent vs Ada: Feature-by-feature comparison
Ada
AI Architecture
Multi-agent system with specialized AI for email, chat, voice, and copilot — all coordinating together
Configurable LLM federation with OpenAI, Anthropic, Azure, and more
Single monolithic AI agent (Reasoning Engine) handling all channels
Locked into Ada's proprietary orchestration of commercial LLMs — no model choice or fine-tuning
Pricing Model
Transparent, predictable pricing with no per-resolution fees
AI capabilities included — not metered or usage-gated
$1–$3.50 per resolved ticket, starting at ~$30K/year
The better AI performs, the more you pay — costs scale with success, not just usage
AI Accuracy & Hallucinations
95%+ accuracy with proprietary Hallucination Removal Engine
Every response validated against your knowledge base and real support data before delivery
Industry LLMs hallucinate 2.5–22% of the time; Ada acknowledges this and relies on guardrails
No proprietary hallucination elimination — depends on content quality and three-filter safeguards
Knowledge Sources & AI Training
Trains on historical tickets, knowledge articles, bugs, macros, CRM data, and unstructured sources
Fine-tuned models learn your domain, tone, and edge cases from all your support data
Primarily learns from formally structured KB articles — struggles with unstructured data like ticket history and internal wikis
Knowledge sync delays up to 6 hours for some platforms; cannot target nested API data beyond 8 levels
AI Copilot for Agents
Built-in AI copilot with real-time resolution suggestions, response guidance, and summarization
Proactive recommendations powered by similar tickets and bug data
No agent copilot or agent assist — Ada automates conversations but does not help human agents
When tickets are escalated, agents are on their own without AI guidance
Setup & Time to Value
Go live in under 24 hours — no engineering resources required
Full no-code control over responses, tone, workflows, and actions
Enterprise implementations take 3–6 months with dedicated teams
Hidden costs: implementation, integration, and training add 1.5–3x the software cost in year one
Trending Incidents & Proactive Insights
Automatically discover trending topics and get proactive alerts on emerging issues
Real-time escalation prediction using customer health, sentiment, and revenue signals
No trending incident detection or proactive alerting
Basic reporting metrics only — no real-time intelligence on emerging support patterns
Sentiment & Escalation Analysis
AI-powered, granular sentiment analysis measured per ticket with escalation prediction
No built-in sentiment analysis — escalation logic is manual and can be fragile
Multi-agent AI that resolves — without per-resolution fees
IrisAgent's multi-agent AI resolves common support conversations across email, chat, and voice with fine-tuned models trained on your historical tickets, knowledge base, and CRM data. Unlike Ada's $1–$3.50 per-resolution pricing, IrisAgent includes AI automation in your plan — so costs stay predictable even as your automation rate improves.
Deflect 40%+ of tickets with zero hallucinations
Ada relies on commercial LLM guardrails to manage hallucinations, but industry rates remain 2.5–22%. IrisAgent's proprietary Hallucination Removal Engine validates every AI response against your actual data before it reaches customers — achieving 95%+ accuracy with zero fabricated answers.
AI copilot for agents — because automation isn't the whole story
Ada automates conversations but leaves human agents without AI guidance when tickets are escalated. IrisAgent's built-in copilot provides real-time resolution suggestions, response guidance, and ticket summarization — empowering your agents to resolve complex issues faster and more accurately.
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