IrisAgent vs Alternatives: Why it's a nobrainer?

Q: How is IrisAgent different from a basic chatbot or rule-based automation?

IrisAgent is a multi-agent, omnichannel platform that automates the entire support workflow—ticket resolution, agent assistance, and insights—across email, chat, and voice. Traditional solutions rely on single-function chatbots or rigid rule-based automations that can only handle narrow, predefined scenarios.

Q: How does IrisAgent prevent AI hallucinations?

IrisAgent uses proprietary technology to train models on your historical tickets, knowledge articles, bugs, and macros, ensuring responses are grounded in your actual data. Unlike generic AI models, this approach eliminates hallucinations and delivers hyper-relevant, trustworthy answers.

Q: How long does it take to set up IrisAgent?

Most teams are up and running in under a day. IrisAgent requires no coding or engineering resources—you get full, no-code control over responses, tone, and actions, all easily customized to fit your workflow.

Q: Can IrisAgent work alongside my existing CRM and support tools?

Yes. IrisAgent is designed to integrate seamlessly with your existing CRM system and support stack, so you can add AI-powered automation without re-platforming or disrupting your current processes.

Q: What kind of insights does IrisAgent provide that alternatives don't?

IrisAgent automatically discovers trending incidents and key topics in real time, proactively notifying you about emerging issues. It also offers AI-powered sentiment and escalation analysis measured per ticket—far more granular than the keyword and rule-based approaches used by traditional solutions.

IrisAgent is the only AI platform that gives you
multi-agent support automation, reliability, and
fast value out of the box—leaving traditional
solutions far behind.

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Why IrisAgent beats the competition

The clear choice for AI-powered support automation

⚡

Fastest Time to Value

Go live in 24 hours, not weeks. No complex setup or engineering resources required.

24 hrsavg. deployment

🎯

Hallucination-Free AI

Our proprietary engine grounds every response in your data. No made-up answers, ever.

95%+accuracy rate

🔗

Native Integrations

Works with your existing helpdesk. Zendesk, Salesforce, Intercom, Freshworks & more.

15+integrations

💰

Proven ROI

Customers see measurable impact within the first month. Automate up to 60% of tickets.

60%ticket automation

🎯Hallucination Removal Engine

0% Accuracy.
Zero Hallucinations.

Unlike generic AI that makes things up, IrisAgent is grounded in YOUR data. Every response is validated against your knowledge base — delivering answers your customers can trust.

Grounded in your knowledge base
Validated against real data
No made-up answers, ever

See How It Works Learn about our HRE →

IrisAgent Response

Customer Query

"What's your refund policy for annual plans?"

Searching knowledge base...

✓

Found: refund-policy.md

✓

Validating response...

✓

Verified Response95% confidence

Annual plans are eligible for a prorated refund within 30 days of renewal. To request a refund, contact support@company.com with your account email.

Source: refund-policy.md (Section 2.1)

Fact-checked

Source verified

Why leading support teams trust IrisAgent?

Traditional Solutions

Multiple AI Agents

Multi-agent, omnichannel system (email, chat, and voice) automates every step from ticket resolution to agent assistance and insights

Single-function chatbots or rigid rule-based automations

Custom AI Training and No Hallucinations

Instantly train models on historical tickets, knowledge articles, bugs, macros, and more for hyper-relevant responses. No hallucinations using proprietary technology.

Generic models, limited or no training on your unique support data

AI Copilot

Real-time ticket resolution, response guidance, and summarization to accelerate and enhance agent performance

Static macros, decision trees

AI Workflows and Intents

AI engine identifies intents, builds and refines workflows from natural language—no manual setup or code required

Static macros, decision trees, require ongoing maintenance

Trending Incidents

Automatically discover key topics and trends in real-time and get notified proactively about important issues

Not available

Sentiment and escalation analysis

AI powered, granular, measured per ticket

Keyword and rule-based

Easy, No-code, and Customizable Setup

Set up IrisAgent in under a day and start seeing resolutions immediately. Get full, no-code control over responses, tone, and actions—all easily customized.

Lengthy and complex set up that takes several days or weeks. Requires coding and engineering resources to customize.

"Working with IrisAgent feels like a true partnership. Their team listens and adapts with us every step of the way. The IrisAgent partnership continues to be a key enabler in our journey to modernize and scale customer support at Dropbox—with AI at the core. Our focus is clear: empower our support agents to do their best work and ensure our customers get the help they need—quickly, accurately, and at scale."

160K

mins saved in H1

2 min

reduction in AHT

Maria McSweeney

Head of Global Support & Board of Directors

Read Case Study

AI-Powered Support: Instant, Intelligent Answers with context

With models fine-tuned on your article and ticket data, get AI answers at your fingertips.
Always available AI agents that provide human-like service

Any questions?

We got you.

How is IrisAgent different from a basic chatbot or rule-based automation?

How does IrisAgent prevent AI hallucinations?

How long does it take to set up IrisAgent?

Can IrisAgent work alongside my existing CRM and support tools?

What kind of insights does IrisAgent provide that alternatives don't?