IrisAgent vs Alternatives: Why it's a nobrainer?
IrisAgent is the only AI platform that gives you
multi-agent support automation, reliability, and
fast value out of the box—leaving traditional
solutions far behind.
multi-agent support automation, reliability, and
fast value out of the box—leaving traditional
solutions far behind.
IrisAgent is the only AI platform that gives you
multi-agent support automation, reliability, and
fast value out of the box—leaving traditional
solutions far behind.
multi-agent support automation, reliability, and
fast value out of the box—leaving traditional
solutions far behind.
How does IrisAgent
compare with Traditional
AI?
compare with Traditional
AI?
4x FASTER
2x CHEAPER
95% ACCURACY
✓FINE-TUNED LLMS
✓SAY NO TO HALLUCINATIONS
Why leading support teams trust IrisAgent?
Traditional Solutions
Multiple AI Agents
Multi-agent, omnichannel system (email, chat, and voice) automates every step from ticket resolution to agent assistance and insights
Single-function chatbots or rigid rule-based automations
Custom AI Training and No Hallucinations
Instantly train models on historical tickets, knowledge articles, bugs, macros, and more for hyper-relevant responses. No hallucinations using proprietary technology.
Generic models, limited or no training on your unique support data
AI Copilot
Real-time ticket resolution, response guidance, and summarization to accelerate and enhance agent performance
Static macros, decision trees
AI Workflows and Intents
AI engine identifies intents, builds and refines workflows from natural language—no manual setup or code required
Static macros, decision trees, require ongoing maintenance
Trending Incidents
Automatically discover key topics and trends in real-time and get notified proactively about important issues
Not available
Sentiment and escalation analysis
AI powered, granular, measured per ticket
Keyword and rule-based
Easy, No-code, and Customizable Setup
Set up IrisAgent in under a day and start seeing resolutions immediately. Get full, no-code control over responses, tone, and actions—all easily customized.
Lengthy and complex set up that takes several days or weeks. Requires coding and engineering resources to customize.
We struggled in the past with tagging. Some of the issues w faced were based on human error - several agents were tagging th same conversation and would not always use the same tag. This then in turn, leads to the tag bloat. For us tagging is important fo product insight, but also for identifying the topics we spent most time on and trying to either apply some proactiv support/deflection measure for these topics. In the end, we started using IrisAgent to automatically tag our conversations We’ve found this really beneficial and our product team loves it too.
95%
tickets auto tagged
30%
time saved
Working with IrisAgent feels like a true partnership. Their team listens, adapts, and keep collaborating with us every step of the way. The IrisAgent partnership continues to be a key enabler in our journey to modernize and scale customer support at Dropbox—with AI at the core. Our focus remains clear: empower our support agents to do their best work and ensure our customers get the help they need—quickly, accurately, and at scale.
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160K
email mins saved in H1
2 mins
reduction in email AHT
IrisAgent is critical to our strategy of AI-powered customer support. IrisAgent has successfully deployed intelligent ticket routing, AI answers, and customer self-serve improve our support KPIs and efficiency.
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10x
faster responses
30%
tickets resolved with AI
AI-Powered Support: Instant, Intelligent Answers with context
- With models fine-tuned on your article and ticket data, get AI answers at your fingertips.
- Always available AI agents that provide human-like service