IrisAgent vs Decagon: No-Code AI Support That Ships in 24 Hours
Decagon requires developers, code-based AOPs,
and 6 weeks of implementation. IrisAgent is fully
no-code — your support team owns the AI, live in
under 24 hours with 95%+ accuracy.
and 6 weeks of implementation. IrisAgent is fully
no-code — your support team owns the AI, live in
under 24 hours with 95%+ accuracy.
Decagon requires developers, code-based AOPs, and 6 weeks of implementation. IrisAgent is fully no-code — your support team owns the AI, live in under 24 hours with 95%+ accuracy.
Why support teams choose IrisAgent over Decagon
Your support team should own the AI — not depend on engineering sprints
Fastest Time to Value
Go live in under 24 hours with no engineering resources. Decagon's implementation takes 6 weeks minimum.
24 hrsavg. deployment
Fully No-Code
No developers, no Git, no Agent Operating Procedures. Your support team configures everything visually.
0lines of code
Hallucination-Free AI
Proprietary Hallucination Removal Engine validates every response. No made-up answers — ever.
95%+accuracy rate
Built-in Agent Copilot
Real-time AI assist for human agents with proactive suggestions. Not just full automation or nothing.
2xagent efficiency
IrisAgent vs Decagon: Feature-by-feature comparison
Decagon
AI Architecture
Multi-agent system with specialized AI for email, chat, voice, and copilot — all coordinating together
Configurable LLM federation with OpenAI, Anthropic, Azure, and more
Single generalist AI agent handling all issue types — can struggle with multi-topic conversations
Agent Operating Procedures (AOPs) require code and developer involvement to configure
Pricing Model
Transparent, predictable pricing accessible to mid-market teams
AI capabilities included — not metered or usage-gated
Custom pricing with per-conversation or per-resolution models — no public pricing
Median annual contracts around $386,000 with minimums starting at ~$50,000+
Setup Complexity
Fully no-code — any support leader can configure workflows, tone, and responses
Go live in under 24 hours without writing a single line of code
6-week implementation process: discovery, AOP development, testing, and controlled rollout
Agent Operating Procedures require code-level configuration and developer resources
AI Accuracy & Hallucinations
95%+ accuracy with proprietary Hallucination Removal Engine
Every response validated against your knowledge base and real support data before delivery
Black-box concerns — users report difficulty understanding why AI made specific decisions
No proprietary hallucination elimination technology
Technical Requirements
Zero technical requirements — designed for support teams, not engineering teams
No Git, no code reviews, no developer sprints needed to manage AI behavior
Requires developers to write and maintain Agent Operating Procedures
Uses Git version control for AOP management — assumes engineering team involvement
AI Copilot for Agents
Built-in AI copilot with real-time resolution suggestions, response guidance, and summarization
Proactive recommendations powered by similar tickets and bug data
Focused on full automation — limited built-in support for human agent augmentation
Agent assist capabilities secondary to autonomous resolution
Trending Incidents & Proactive Insights
Automatically discover trending topics and get proactive alerts on emerging issues
Real-time escalation prediction using customer health, sentiment, and revenue signals
Watchtower monitoring for AI performance, but limited proactive support insights
No trending incident detection or automatic alerting on emerging customer issues
Sentiment & Escalation Analysis
AI-powered, granular sentiment analysis measured per ticket with escalation prediction
Basic escalation handling — lacks deep sentiment analysis and predictive escalation
No-code AI that your support team actually owns
Decagon's Agent Operating Procedures require developers to write code, manage Git repositories, and run through engineering review cycles. IrisAgent gives your support team full control with a no-code interface — configure workflows, adjust tone, and manage AI responses without filing a single engineering ticket.
Live in 24 hours — not 6 weeks
Decagon follows a 6-week implementation cycle: discovery, AOP development, configuration, integration testing, and controlled rollout. IrisAgent deploys in under 24 hours — connect your helpdesk, let the AI train on your data, and start automating. No week-by-week project plans required.
AI copilot for agents — not just full automation
Decagon focuses on fully autonomous resolution, leaving human agents without AI guidance when tickets are escalated. IrisAgent's built-in copilot provides real-time resolution suggestions, response guidance, and ticket summarization — empowering your agents to handle complex issues faster, not just deflecting the easy ones.
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