IrisAgent vs Freshdesk: The Smarter Alternative for AI Support
Freshdesk gates AI behind add-ons and session caps.
IrisAgent gives you multi-agent AI automation,
zero hallucinations, and predictable pricing
— all live in under 24 hours.
IrisAgent gives you multi-agent AI automation,
zero hallucinations, and predictable pricing
— all live in under 24 hours.
Freshdesk gates AI behind add-ons and session caps. IrisAgent gives you multi-agent AI automation, zero hallucinations, and predictable pricing — all live in under 24 hours.
Why support teams switch from Freshdesk to IrisAgent
Purpose-built AI that outperforms Freddy on accuracy, flexibility, and cost
Fastest Time to Value
Go live in under 24 hours with no engineering resources. No plan upgrades, add-on purchases, or license juggling required.
24 hrsavg. deployment
Hallucination-Free AI
Proprietary Hallucination Removal Engine validates every response. No made-up answers — ever.
95%+accuracy rate
Predictable Pricing
No per-agent copilot add-ons or session overage fees. AI capabilities are included, not metered.
$0AI add-on fees
Learns From All Your Data
Trains on tickets, KBs, wikis, CRM, and bug trackers — not just Freshdesk-internal data.
50%+ticket automation
IrisAgent vs Freshdesk Freddy AI: Feature-by-feature comparison
AI Architecture
Multi-agent system with specialized AI for email, chat, voice, and copilot — all coordinating together
Configurable LLM federation with OpenAI, Anthropic, Azure, and more
Freddy AI layered onto a traditional ticketing platform — not purpose-built for AI-first support
Locked into Freshworks' Azure OpenAI integration with limited model control
Pricing Model
Transparent, predictable pricing with no per-resolution or per-session fees
AI capabilities included — not gated behind expensive plan tiers or add-ons
Per-agent pricing ($49–$79/agent/mo) plus $29/agent/mo for Freddy Copilot add-on
AI Agent sessions capped at 500 free — overages cost $100 per 1,000 sessions with no rollover
AI Accuracy & Hallucinations
95%+ accuracy with proprietary Hallucination Removal Engine
Every response validated against your knowledge base and real support data before delivery
No hallucination elimination guarantee — accuracy depends entirely on knowledge base quality
No simulation or testing mode to validate AI responses before going live with customers
Knowledge Sources & AI Training
Trains on historical tickets, knowledge articles, bugs, macros, CRM data, and unstructured sources
Fine-tuned models learn your domain, tone, and edge cases from all your support data
Freddy AI locked into Freshdesk-internal data — cannot access Google Docs, Notion, Confluence, or Slack natively
External knowledge syncs are one-way only, creating stale duplicate content
AI Copilot for Agents
Built-in AI copilot with real-time resolution suggestions, response guidance, and summarization
Proactive recommendations powered by similar tickets, knowledge articles, and bug data
Freddy Copilot is a $29/agent/month add-on — not included in any base plan
Copilot knowledge limited to Freshdesk-internal data with no way to integrate external sources
Setup & Time to Value
Go live in under 24 hours — no engineering resources required
Full no-code control over responses, tone, workflows, and actions
Requires specific plan tiers, add-on purchases, license assignments, and extensive admin configuration
No simulation mode to test AI performance before deploying to customers
Trending Incidents & Proactive Insights
Automatically discover trending topics and get proactive alerts on emerging issues
Real-time escalation prediction using customer health, sentiment, and revenue signals
Freddy Insights limited to basic volume spikes and SLA breach alerts
No escalation prediction, churn modeling, or intelligent trend detection
Sentiment & Escalation Analysis
AI-powered, granular sentiment analysis measured per ticket with escalation prediction
Basic sentiment detection limited to Copilot — no escalation prediction or prevention
Multi-agent AI that resolves — without session caps or add-on fees
IrisAgent's multi-agent AI resolves common support conversations across email, chat, and voice with fine-tuned models trained on your historical tickets, knowledge base, and CRM data. Unlike Freshdesk's 500-session cap with $100/1,000 overage fees and $29/agent copilot add-on, IrisAgent includes AI automation in your plan — no surprise charges as you scale.
Deflect 40%+ of tickets with zero hallucinations
Freshdesk offers no hallucination elimination guarantee and no simulation mode to test AI accuracy before going live. IrisAgent's proprietary Hallucination Removal Engine validates every AI response against your actual data before it reaches customers — achieving 95%+ accuracy with zero fabricated answers, right from day one.
Train AI on all your data — not just what's inside Freshdesk
Freddy AI is locked into Freshdesk-internal data and cannot natively access Google Docs, Notion, Confluence, or Slack. IrisAgent trains on historical tickets, knowledge articles, bugs, macros, and CRM data from all your sources — giving your AI the full context it needs to resolve tickets accurately and empathize with customers.
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