IrisAgent vs Intercom: The Smarter Alternative for AI Support
Intercom charges $0.99 per AI resolution and locks
you into a single chatbot. IrisAgent gives you
multi-agent AI automation, zero hallucinations,
and predictable pricing — all live in under 24 hours.
you into a single chatbot. IrisAgent gives you
multi-agent AI automation, zero hallucinations,
and predictable pricing — all live in under 24 hours.
Intercom charges $0.99 per AI resolution and locks you into a single chatbot. IrisAgent gives you multi-agent AI automation, zero hallucinations, and predictable pricing — all live in under 24 hours.
Why support teams switch from Intercom to IrisAgent
Purpose-built AI that outperforms Intercom on accuracy, cost, and speed
Fastest Time to Value
Go live in under 24 hours with no engineering resources. Intercom's advanced workflows take days to weeks to optimize.
24 hrsavg. deployment
Hallucination-Free AI
Proprietary Hallucination Removal Engine validates every response. No made-up answers — ever.
95%+accuracy rate
Predictable Pricing
No per-resolution fees that balloon as you scale. AI capabilities are included, not metered.
$0per-resolution fees
Multi-Agent AI System
Specialized AI agents for email, chat, voice, and copilot — working together. Not a single chatbot doing everything.
50%+ticket automation
IrisAgent vs Intercom Fin AI: Feature-by-feature comparison
AI Architecture
Multi-agent system with specialized AI for email, chat, voice, and copilot — all working together
Configurable LLM federation with OpenAI, Anthropic, Azure, and more
Single AI agent (Fin) across channels with limited model flexibility
Locked into Intercom's proprietary AI engine — no model choice
Pricing Model
Transparent, predictable pricing with no per-resolution fees
AI capabilities included — not metered add-ons
$0.99 per AI resolution on top of seat-based pricing
Costs scale unpredictably as AI usage grows — can exceed $5,000/mo at volume
AI Accuracy & Hallucinations
95%+ accuracy with proprietary Hallucination Removal Engine
Every response grounded in your knowledge base and validated against real data
User-reported hallucinations when queries fall outside trained topics
Accuracy depends entirely on knowledge base quality — no built-in validation layer
Custom AI Training
Instantly train on historical tickets, knowledge articles, bugs, macros, and CRM data
Fine-tuned models learn your domain, tone, and edge cases automatically
Limited training — primarily learns from help center articles and conversation history
Cannot fine-tune underlying models or bring your own AI
AI Copilot for Agents
Real-time ticket resolution suggestions, response guidance, and summarization
Proactive recommendations powered by similar tickets and bug data
Copilot is a $35/seat/month add-on with manual prompting
Reactive-only — agents must ask for help rather than receiving proactive guidance
Setup & Time to Value
Go live in under 24 hours — no engineering resources required
Full no-code control over responses, tone, workflows, and actions
Basic setup in hours, but advanced optimization takes days to weeks
Complex workflow configuration requires significant planning and expertise
Trending Incidents & Proactive Insights
Automatically discover trending topics and get proactive alerts on emerging issues
Real-time escalation prediction using customer health, sentiment, and revenue signals
Limited proactive capabilities — primarily reactive to incoming queries
Basic topic trends reporting added recently, but no proactive alerting
Sentiment & Escalation Analysis
AI-powered, granular sentiment analysis measured per ticket with escalation prediction
Basic sentiment detection — limited to Fin Voice channel with recent updates
Resolve conversations automatically — without per-resolution fees
IrisAgent's multi-agent AI resolves common support conversations across email, chat, and voice with fine-tuned models trained on your historical tickets and knowledge base. Unlike Intercom's $0.99 per-resolution pricing, IrisAgent includes AI automation in your plan — so costs stay predictable as you scale.
Deflect 40%+ of tickets with zero hallucinations
While Intercom Fin relies on knowledge base quality alone, IrisAgent's Hallucination Removal Engine validates every AI response against your actual data before it reaches customers. The result: 95%+ accuracy and zero fabricated answers — giving your customers reliable, trustworthy support at scale.
Intelligent tagging, routing, and prioritization — powered by AI
IrisAgent automatically discovers tags customized to your domain and applies them to incoming conversations. Combined with AI-powered routing and escalation prediction, your team focuses on the tickets that matter most — without manual triage or complex workflow setup.
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