FreeBest for startups getting started with AI support $0/mo No credit card required Start for free4 features included | Most popular StandardBest for growing support teams and mid-market $500/mo Starting price Get started23 features included | EnterpriseBest for large organizations with custom requirements Custom Talk to sales for a quote Contact sales35 features included | |
|---|---|---|---|
| IrisGPT Chatbot and Voice | |||
| IrisGPT Chatbot with GenAI Answers | |||
| Seamless Agent Handoff | |||
| IrisGPT Bot for Slack and Teams | |||
| Chatbot Workflows and Decision Trees | |||
| Voice AI for Phone Support | |||
| Smart Operating Procedures | |||
| AI Powered Triaging and Agent Assist | |||
| AutoQA (AI Quality Assurance) | |||
| AI Answers for Agent Assist | |||
| Early Warning Engine | |||
| Automated Tagging | |||
| Automated Support Triaging | |||
| Real-time Ticket Summary | |||
| Intelligent Routing with Decision Trees | |||
| Predictive Analytics | |||
| Sentiment and Customer Health Analysis | |||
| Revenue Impact Analysis | |||
| Knowledge gap detection and article creation | |||
| Product Quality Monitoring | |||
| Service Availability Analysis | |||
| Customer Health Scoring | |||
| Support Analyst (AI Copilot for Support Teams) | |||
| Data and Workflows | |||
| CRM Connectors | |||
| DevOps and Engineering Connectors | |||
| CSM Connectors | |||
| Product Management Connectors | |||
| DevOps and Engineering Alerts | |||
| Support Alerts | |||
| RCA Notifications | |||
| Service and Support | |||
| Custom Deployment | |||
| Training | |||
| Email Support | |||
| Phone Support | |||
| Quarterly Health Check | |||
| Dedicated Account Manager | |||
| SLA Guarantees | |||
| SSO / SAML | |||
| Start for free | Get started | Contact sales |
Start for free, scale as you grow
Deliver world class support
Get started with the power of Generative AI for free
- No credit card required
- Setup in 24 hours
- Cancel anytime
Add-ons
Supercharge your plan
Purchase these capabilities on top of any plan
Voice AI
Automate inbound and outbound phone support with natural-sounding AI agents. Multilingual, with intelligent routing and seamless human handoff.
Learn more about Voice AI →AI Agents for Text
NewOpted-in outbound campaigns and inbound SMS, grounded in your knowledge base. Procedures run the conversation instead of a blast.
Learn more about AI Agents for Text →Helpdesk
NewOne inbox for AI and human agents, with statuses, routing, internal notes, and analytics. Runs standalone or on top of Zendesk, Salesforce, and Intercom.
Learn more about Helpdesk →Sales Agent
AI-powered inbound lead qualification, engagement, and meeting booking. Integrates with Salesforce and HubSpot CRM.
Learn more about Sales Agent →Support Analyst
Natural language search and instant analytics across your ticket data. Get ad-hoc reports and deep sentiment analysis with zero setup.
Learn more about Support Analyst →AutoQA
Always-on quality assurance monitoring across 100% of conversations. Custom scorecards, real-time alerts, and coverage for both AI and human agents.
Learn more about AutoQA →Customer Health
Real-time health scoring with churn risk prediction. Get a 360-degree view of every customer and proactive alerts before escalations happen.
Learn more about Customer Health →Private, Self-Hosted AI
NewRun IrisAgent inside your own environment, on-premise or in your own cloud. Full data sovereignty, zero egress, and audit-ready SOC 2, HIPAA, and GDPR alignment.
Learn more about Private, Self-Hosted AI →Need help choosing the right add-ons?
Talk to Sales →Not sure which AI support tool is right for you?
See how IrisAgent compares to traditional chatbots and rule-based support tools on accuracy, setup time, and pricing.
Compare IrisAgent with Alternatives →Why teams choose IrisAgent
See how we compare to other solutions
Fastest Time to Value
Go live in 24 hours, not weeks. No complex setup or engineering resources required.
24 hrsavg. deployment
Hallucination-Free AI
Our proprietary engine grounds every response in your data. No made-up answers, ever.
95%+accuracy rate
Native Integrations
Works with your existing helpdesk. Zendesk, Salesforce, Intercom, Freshworks & more.
15+integrations
Proven ROI
Customers see measurable impact within the first month. Automate up to 60% of tickets.
60%ticket automation
💬What Customers Say
Trusted by support teams worldwide
See how companies like yours are transforming their customer support with IrisAgent
2M+Tickets Resolved
98%Avg CSAT Score
60%+Avg Auto-Resolution
<30secsAvg Response Time
Trusted by leading companies
🔒SOC 2 Type II
🇪🇺GDPR Compliant
🏥HIPAA Ready
⏰99.9% Uptime
FAQs
Pricing questions, answered
Everything you need to know about our plans
The Free plan includes IrisGPT Chatbot with GenAI answers, CRM connectors, automated tagging, and email support. It's perfect for startups looking to get started with AI-powered support.
Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll get immediate access to new features. When downgrading, changes take effect at the next billing cycle.
Yes, we offer trial options for our Standard plan. Contact our sales team to discuss your needs and set up a trial period that works for you.
We accept all major credit cards, ACH bank transfers, and wire transfers for Enterprise plans. Annual billing is available with additional savings.
Yes! We offer special pricing for qualified nonprofits and early-stage startups. Contact us to learn more about our discount programs.
Add-ons like Voice AI, Sales Agent, and Support Analyst can be purchased separately on top of any plan. They are billed monthly and can be added or removed at any time. Contact sales for add-on pricing.
Voice AI automates inbound and outbound phone support with natural-sounding AI agents. It supports multilingual conversations, intelligent call routing, and seamless handoff to human agents when needed.