We understand that protection of customer data is one of the top priorities for every company we work with. At IrisAgent, we take privacy and security considerations into every organizational and product decision we make. In this document, we outline several topics relating to storage and use of customer data.

How does IrisAgent make sure customer data is secure?

IrisAgent SaaS platform is hosted in a secure cloud infrastructure. All the data collection happens securely over SSL using REST APIs. Data stored in the IrisAgent database is encrypted at rest. All of our production secrets are managed using Google Secret Manager.

What about personally identifiable information or sensitive data like usernames and passwords?

We redact personally identifiable information (PII) such as people's names, email addresses, URLs, SSNs before they are stored into our backend systems. IrisAgent does not require login details or passwords to customer’s CRM solutions (like Salesforce, Zendesk) or incident sources (like Pagerduty). We use OAuth integration to generate access tokens for the integrations. These tokens are securely stored in our database after encrypting with a cryptographic key.

Does IrisAgent make sure all employees are equipped to handle the sensitive data they handle?

All IrisAgent employees complete our security and privacy training. In addition, engineers must complete a specialized security training. All of our projects go through rigorous security design reviews to make sure we are doing our best to protect customer data.

How is the data used once it is stored in the IrisAgent database?

Only you and your team (by invite) can access your data. IrisAgent does not modify any of your existing data. However it can optionally add new tags to your data sources. We perform aggregated analytics and generate insights for our users by leveraging case and incident data.

What happens to my data if I choose to terminate the agreement with IrisAgent?

You can cancel your account any time and we delete all your data after you close your account.


Please reach out to us at contact@irisagent.com for any questions or inquiries