IrisAgent Installation Guide for Jira Service Desk

Introduction

IrisAgent delivers proactive customer support with AI-powered alerting, automated resolution, and correlation of support tickets and product issues. IrisAgent’s AI-powered support solution reduces support ticket resolution time by 45%, improves agent performance, and enhances communications between agents, customers, and internal technical teams to reduce escalations by 60%. It proactively discovers trending issues instead of waiting for customers to report them.

Sign up on IrisAgent's Dashboard

1. Go to the IrisAgent dashboard and sign in either GSuite or Microsoft SSO.
2. Click on Connect with Jira Service Desk. Give the OAuth permissions and click on Allow. This will automatically connect with both Jira Service Desk tickets and Jira Service Desk Guide.
   
3. This step is optional. If you want to connect with more platforms, such as Jira Software, Confluence, PagerDuty, etc., navigate to Manage Integrations on the bottom left and connect with the relevant platforms.