Smart Operating Procedures

Transform your customer service SOPs into actionable AI workflows using natural language. Smart OP allows CX teams to design, test, and refine customer interaction procedures while maintaining operational consistency and quality.

Seamlessly connect Smart OP to your CRM, support ticketing, payment platforms, and other core systems. Automatically retrieve customer data, order statuses, and account details to power informed, automated responses and workflows.

Configure rule-based controls to enforce your policies and compliance requirements. Smart OP automatically escalates complex or sensitive cases to human agents, ensuring customers always receive the appropriate support.

Leverage Smart OP’s simulation environment to test customer service workflows against a variety of real-world scenarios. Validate accuracy, handle edge cases, and ensure your workflows deliver reliable, consistent support experiences.