Smart Operating Procedures

Convert manual workflows and SOPs into AI-driven processes using natural language.
Automate. Optimize. Standardize Customer Service Excellence.

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Smart OP

AI Workflow Active

Define SOP

Execute

Define your SOP in plain English

Intents + Actions described naturally

When to use the Shipping DelaySmart OP

Use this when customer asks about why their order hasn't arrived yet

What steps to take in this Smart OP

1. Check the order status by calling order_statusAPI

2. If the status is in_transit:

a. Retrieve the tracking_update

b. Share it with the customer

3. If the status is delayed:

a. Apologize for the delay

b. Offer a 10% discount by calling apply_discount

Smart OP

Intents defined in Natural Language

Actions & conversation defined in Natural Language

AI Workflow Creation using Natural Language

Transform your customer service SOPs into actionable AI workflows using natural language. Smart OP allows CX teams to design, test, and refine customer interaction procedures while maintaining operational consistency and quality.

Actions using Integration with Backend Systems

Seamlessly connect Smart OP to your CRM, support ticketing, payment platforms, and other core systems. Automatically retrieve customer data, order statuses, and account details to power informed, automated responses and workflows.

Intelligent Escalations and Compliance Guards

Configure rule-based controls to enforce your policies and compliance requirements. Smart OP automatically escalates complex or sensitive cases to human agents, ensuring customers always receive the appropriate support.

Simulation and Quality Assurance

Leverage Smart OP's simulation environment to test customer service workflows against a variety of real-world scenarios. Validate accuracy, handle edge cases, and ensure your workflows deliver reliable, consistent support experiences.