Smart Operating Procedures
Convert manual workflows and SOPs into AI-driven processes using natural language.
Automate. Optimize. Standardize Customer Service Excellence.
Automate. Optimize. Standardize Customer Service Excellence.
AI Workflow Creation using Natural Language
Transform your customer service SOPs into actionable AI workflows using natural language. Smart OP allows CX teams to design, test, and refine customer interaction procedures while maintaining operational consistency and quality.
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Actions using Integration with Backend Systems
Seamlessly connect Smart OP to your CRM, support ticketing, payment platforms, and other core systems. Automatically retrieve customer data, order statuses, and account details to power informed, automated responses and workflows.
GET STARTED FOR FREEIntelligent Escalations and Compliance Guards
Configure rule-based controls to enforce your policies and compliance requirements. Smart OP automatically escalates complex or sensitive cases to human agents, ensuring customers always receive the appropriate support.
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Simulation and Quality Assurance
Leverage Smart OP’s simulation environment to test customer service workflows against a variety of real-world scenarios. Validate accuracy, handle edge cases, and ensure your workflows deliver reliable, consistent support experiences.
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Smart Operating Procedure is an AI workflow that automates customer service standard operating procedures (SOPs) by converting them into dynamic, executable workflows all by describing them in plain English, without coding.
By automating repetitive workflows, integrating with core systems, and providing intelligent escalation controls, Smart OP speeds up resolution times, ensures compliance, and enhances customer satisfaction.
Yes! Smart OP’s natural language interface empowers customer service teams to design and refine automated workflows without needing engineering support.
Smart OP includes a simulation environment where you can run workflows through real-world scenarios to check accuracy and performance before deployment.
Smart OP incorporates rule-based escalations that automatically route complex or sensitive cases to human agents, maintaining the right balance between automation and personalized service.
