Smart Operating Procedures

Convert manual workflows and SOPs into AI-driven processes using natural language.
Automate. Optimize. Standardize Customer Service Excellence.

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AI Workflow Creation using Natural Language

Transform your customer service SOPs into actionable AI workflows using natural language. Smart OP allows CX teams to design, test, and refine customer interaction procedures while maintaining operational consistency and quality.

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AI Workflow Creation using Natural Language

Actions using Integration with Backend Systems

Seamlessly connect Smart OP to your CRM, support ticketing, payment platforms, and other core systems. Automatically retrieve customer data, order statuses, and account details to power informed, automated responses and workflows.

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Intelligent Escalations and Compliance Guards

Configure rule-based controls to enforce your policies and compliance requirements. Smart OP automatically escalates complex or sensitive cases to human agents, ensuring customers always receive the appropriate support.

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Intelligent Escalations and Compliance Guards

Simulation and Quality Assurance

Leverage Smart OP’s simulation environment to test customer service workflows against a variety of real-world scenarios. Validate accuracy, handle edge cases, and ensure your workflows deliver reliable, consistent support experiences.

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Any questions?

We got you.

What is a Smart Operating Procedure?

Smart Operating Procedure is an AI workflow that automates customer service standard operating procedures (SOPs) by converting them into dynamic, executable workflows all by describing them in plain English, without coding.

How does Smart OP improve customer service?

By automating repetitive workflows, integrating with core systems, and providing intelligent escalation controls, Smart OP speeds up resolution times, ensures compliance, and enhances customer satisfaction.

Can non-technical teams use Smart OP?

Yes! Smart OP’s natural language interface empowers customer service teams to design and refine automated workflows without needing engineering support.

How can I test and validate my automated SOPs?

Smart OP includes a simulation environment where you can run workflows through real-world scenarios to check accuracy and performance before deployment.

What happens if an automated workflow encounters a complex issue?

Smart OP incorporates rule-based escalations that automatically route complex or sensitive cases to human agents, maintaining the right balance between automation and personalized service.

Works with tools
you already use